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Sean_A_M
Sean_A_M, Helpdesk
Category: Networking
Satisfied Customers: 11
Experience:  experienced troubleshooting LAN/WAN connections on everything from dialup to fiber optics (FiOS)
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no wi-fi connection

Resolved Question:

no wi-fi connection
Submitted: 1 year ago.
Category: Networking
Expert:  Sean_A_M replied 1 year ago.

Sean_A_M :

Hello, My name is XXXXX XXXXX I will try to assist you with your networking problem. How can I assist you today ?

Expert:  Sean_A_M replied 1 year ago.
Hi, I tried to answer with chat but it was having trouble.

I would need some more info:

are you trying to connect to a wifi that your device has connected to before ? Is this a computer ? tablet ? cell phone ? Is there any possibility of the wifi being protected by a password/pass phrase ?

if there a possibly of MAC address filtering being used ?

If there is a password XXXXX I would retype the password, making sure it is the correct password XXXXX CAPS LOCK key is not on.

If mac address filtering is ion the wifi/router then you will not be able to connect unless you are added to an approved list of devices that can connect to the wifi, or until the mac address filtering is turned off on the router. (logging into the router to change security settings would be needed, or possibly a reset (risky without knowing the internet setup for the location)
Customer: replied 1 year ago.

I connected with my previous kindel from home, but haven't had any luck with my new one.

Expert:  Sean_A_M replied 1 year ago.
I would try to make sure that mac address filtering is not turn on.

(Mac address filtering would allow and block individual devices, so unless your new kindle was added to the allowed list it would be blocked)
Sean_A_M, Helpdesk
Category: Networking
Satisfied Customers: 11
Experience: experienced troubleshooting LAN/WAN connections on everything from dialup to fiber optics (FiOS)
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Sean_A_M
Sean_A_M
Technical Support Specialist
11 Satisfied Customers
experienced troubleshooting LAN/WAN connections on everything from dialup to fiber optics (FiOS)