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James
James, Sr. Network Administrator
Category: Networking
Satisfied Customers: 15908
Experience:  Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
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I have been trying to reconnect to my home Wi-Fi after I returned

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I have been trying to reconnect to my home Wi-Fi after I returned from vacation and had used another Wi-Fi. I have tried all possibilities of passwords (I use the same password). I have tried holding down the power button for up to 60 seconds and continue to get the same message that "authenticating failed". My laptop is working on my Wi-Fi. I was wondering if I should add another network?
Donna
Hi Donna,

Are you on that wirelessly connected laptop right now?

J.
Customer: replied 3 years ago.
No right not, but I'm logging in now.
Donna
Ok - so what are you using in order to communicate with me?

Thanks!
Customer: replied 3 years ago.


I'm using my desk top.

Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
Hi, do you still need help?

J.
Customer: replied 3 years ago.


I didn't see any response - yes I still need help.


Donna

Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?


J.
Customer: replied 3 years ago.


What screen are you talking about?


Donna

Either the computer or the laptop, any one of them will work.
I'll be able to change your password XXXXX you can choose a new one for your router.

J.
Customer: replied 3 years ago.


I'm on the desktop now. What screen are you talking about?


Donna

Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to justanswer.com and let me know - we will try something else!

Thanks,

J.
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