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why cant my I-phones connect to my d-link wireless router

Resolved Question:

why can't my I-phones connect to my d-link wireless router?
Submitted: 1 year ago.
Category: Networking
Expert:  Nick H. replied 1 year ago.
Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.

You said that iPhone and other phones will not connect with your Dlink router. Did they even see the dlink wifi connection?

Or did they give you any error message?

How many characters does your wifi password XXXXX?
Customer: replied 1 year ago.

All the phones have seen the router connection. The IPhones had "failed to join" and the other phones had "unchanged". Wifi has 10 characters.

Expert:  Nick H. replied 1 year ago.
Thanks Charles.

Please remove the wifi password XXXXX see if your iphone will be able to join the wifi and get internet access.

If yes, change wifi security back on and have your iphone connect to dlink wifi again.

If this method did not work or you need more help, please reply back to continue our conversation. If you do not require further assistance, kindly rate my service. Thank you!

 

Nick

Nick H., IT Specialist
Category: Networking
Satisfied Customers: 8256
Experience: Basic Networking
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