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Jason
Jason, Network Technician
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Hi, Im using iPad 2 in the UK and keep getting a message saying

Resolved Question:

Hi, I'm using iPad 2 in the UK and keep getting a message saying "connection to the server failed" when trying to pick up mail (I use a me.com account) despite the fact that I'm online using an office wifi network and can surf the web no problem. This is the first time I've connected to the office wifi on this iPad and haven't had any problems using other wifi services.
Submitted: 1 year ago.
Category: Networking
Expert:  Jason replied 1 year ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


It appears that the hardware firewall on that network is blocking your access to the Me.com mail servers because they use ports 443, 465, etc.

You can either ask the IT team at the office to allow your iPad through the hardware firewall or you can just use the webmail portion of your email account while you are there.

The webmail portion of your account is found here: https://www.iCloud.com


Customer: replied 1 year ago.
Thanks Jason. When I click on the web mail link you gave me, it takes me to a page asking if I want to set up iCloud on this device... I thought iCloud was already set up and that's how I use mail (normally) or am I mistaken and do I need to set it up?
Expert:  Jason replied 1 year ago.

You should be given a page, on which you can log in.

If not, you can just set it up on the device.
Customer: replied 1 year ago.
Hm.. I'm a little confused. I already have iCloud set up on this device - I can go into settings and see it there with my apple ID and the options switched on. I thought you meant I could login to iCloud via safari but the link you gave me isn't giving a login option, just asking if I want to set up iCloud on this device. But it's already set up as far as I can see?
Expert:  Jason replied 1 year ago.

My mistake.

That is correct.

The only option you have is to setup the Me.com email account within a true webmail email account. One example is DANGEROUS URL REMOVED If you have such an account, you can log into it and add your Me.com account. Once that is complete, you can view your me.com addresses there.
Customer: replied 1 year ago.
Hi, the example you gave came up as DANGEROUS URL REMOVED.. Could you add some spaces so I can see the URL? But it looks as though its not possible to check my iCloud account via safari on an iPad, is that correct? At least not unless I set up a web mail account, which I don't want to do?
Expert:  Jason replied 1 year ago.
Oh sorry.

The dangerous url was "Google" or Gmail.
Jason, Network Technician
Category: Networking
Satisfied Customers: 10487
Experience: Years of experience and education.
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