Yeah we thought that might be the case, but we already had the previous model, this is now the second printer, same problem, i doubt both are defective in the same way?Have also called BT and they say that if other wifi devices are working then its nothing to do with their equipment.
Morning! OK so another reset of the router and yay it came back....but only for a minute, managed to print one email and then dropped off again - :( grrrrrr. BUT i have now moved the printer, theres not many places in the room where a printer can go so i initially chose the spot closest to the router and away from as many electrical and metal objects as possible, now its a little further away but still well within the spec range of 50m (although i know this is rarely achievable in a house full of tech/brick/metal etc) and its right next to a metal filing cabinet, which i avoided before, but its now been on for 15 minutes, i've printed 3 pages from 3 devices, holding my breath with fingers crossed :)
OK so its much better now ive moved it but its still dropping out so it must just be on the edge of its range, thats pretty poor as my ipad picks up the network there just fine and they are notoriously crap for range. its only approx 15m from the router through 1 brick wall and 1 wooden floor. but i still find it strange that everytime i search for the network on the printer it sees it straight away but for some reason the signal isnt strong or consistent enough to stay connected to it....hmmmm...i'll have to keep experimenting with the position, maybe i'll try just putting it in the hall next to the router for a day and see if it works there ok, then i know for sure its just out of range or suffering some interference from something, i've moved phones and everything else away from both it and the router as much as possible. i'll let you know later if i have any further results.
I did have a repeater when we had Virgin internet, but now we're on BT it wont work anymore because the BT router changes channels automatically to avoid interference with the neighbours both sides and the church behind us (who have some mighty powerful signal) so the repeater wont pickup the router when it changes channel, i did turn that function off and have a fixed channel but because the 3 routers around me are obviously on automatic too there were some days when it would clash, we had a BT engineer round and thats what he deduced too and said I had to run it on automatic. I've started installing Ethernet cable but its a lot of time and effort and i havent got it to the upstairs yet, got it out in the garden shed now - best internet in the whole house :)Once i get that through the floors and upstairs all my worries will be over :)
If I may put in my opinion: the situation, now that it is fully explained, does account for the occasional failure of the signal connection between printer and router:1. the router is shifting channels, "because the BT router changes channels automatically to avoid interference with the neighbours both sides and the church behind us (who have some mighty powerful signal)"2. it is a BT router with that capability3. the printer is not designed to shift channels - ? - I would think not, not automatically at any rate, and so loses the connection when such a shift occurs, and/or also4. the nearby signal interference, plus brick walls, metal filing cabinet, etc., without doubt produces a complex pattern of mostly unworkable signal space... in fact, a tedious process of finding the right spot for the printer *after* disabling automatic channel switching, might be the only way of getting a wireless (emphasis: Wireless) connection to the printer working reliably. So putting in a hard-wire to it, might be the only way to get the printer reliable by wireless, unless it is sited very near the BT router.Also 5. (to comment on Expert Chris' opinion:) the BT router's automatic signal switching would have to be disabled, in order for the range extender he suggested to work. And frankly, it might not work all that well, what with signal interference factors mentioned in (4) above.(Since I am by and large in agreement with Expert Chris, and I gave up the case before, I am not presenting this as an Answer, just as an addition to the case and its (hopefully) conclusion.)
I dont think its because of the changing channels or wouldnt it be just as bad now as it was before? I didnt need to choose a channel for the printer it just picks up the network just as any laptop/phone/ipad does, except it seems not as well as any of those, which is poor considering how shocking the ipad 1 wifi is and that works fine all over the house. it certainly seems to be a range issue as now ive moved it down by the router it seems to be stable, unfortunately having a printer in the hall behind the front door is not much use to me. Would have been much better if BT had installed more centrally in the house rather than at the front door.I would have come to this conclusion straight away if the printer had not been seeing the network but it did, every time i checked.Aaaaaaanyway i guess the issue has become clear and as I said i will continue to cable up the house. Thanks for riding it out with me and for your suggestions, helps the brain work things out by just talking to someone that understands what I'm going on about rather than the blank expressions around the house :)All the best to yaRuss