Hello Moira! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is it asking for the Wi-Fi/wireless password? What's the model of your wireless / internet modem/router device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have windows xp, vista, or 7? Also, are you able to use Internet Explorer (the big 'e' program icon) on the computer?Can we do a screen sharing session, so I can chat with you and help you directly?Please let me know. Thank you.
take two. yes it is asking for wifi password. info from back of router-XXXXXX
woo hoo! thank you so much :)
Great. You're welcome. If you need anything else later, please let me know any time. Also, can you please rate my service above? Thank you very much.