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Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 17107
Experience:  5 years as Network Admin, 10+ years of IT support
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Wi-Fi not connected is the signal on i pad but internet modem

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Wi-Fi not connected is the signal on i pad but internet modem working
Hi! My name is XXXXX XXXXX I will be assisting you,

Do you have a wireless router or just a modem box?
Customer: replied 3 years ago.


i have a netgear modem and it is connected to the computor tower and the telephone line

Have you setup the wireless network?
Customer: replied 3 years ago.


Yes

Does your wireless network appear in the network list on your iPad?
Customer: replied 3 years ago.

Hope this helps, i am not very savvy techno wise.
My modem is a Netgear N150 Wireless ADSL+ router


 


The settings on my i pad are:


Available: 9.8gb Version 6.1.3 (10b329 ):AE:C


Model: MC769X/A WI-Fi address: 64:E6:82:B

John,


Does your wireless network appear in the network list on your iPad?
Customer: replied 3 years ago.


Yes it does but Netgear 76 but there is a lock next to the message signal.


 


in the same area on the pad it has OTHER but i do not want to go there if i can help it

OK so it looks like you are unsure of your password.

From this connected computer click one of the links below:

LINK1

LINK2

A login prompt should pop up, to login use admin as the username, and password or 1234 as the password

Once in, click Wireless Settings > On that page look for a key #1, passphrase, or preshared key box, it will show your wireless network password, if you have any trouble let me know.

Josh and 5 other Networking Specialists are ready to help you
Customer: replied 3 years ago.


No thanks, you were a great help

Customer: replied 3 years ago.


My problem has now been completly rectified and Josh's assistance helped me overcome the problem.


 


His assistance was excellent service.


 


I have no other problems at present.

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