How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Your Own Question

Jason
Jason, Network Technician
Category: Networking
Satisfied Customers: 10003
Experience:  Years of experience and education.
Type Your Networking Question Here...
Jason is online now
A new question is answered every 9 seconds

every since I started using Mozilla/Firefox, my computer keeps

Resolved Question:

every since I started using Mozilla/Firefox, my computer keeps freezing, and I get this


[ A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
Script: https://fbstatic-DANGEROUS URL REMOVED:136 ]...


I didn't get this on Chrome, but had other problems with Chrome, and Internet Explorer has too many extra things running in back ground that slows my computer down...

what do I need to do to fix this problem in Mozilla?
Submitted: 1 year ago.
Category: Networking
Expert:  Jason replied 1 year ago.


Hello again,

This is Jason. We have worked together in the past.

This particular issue can be the result of a few different items.

May I start a temporary remote screen sharing session with you so that I can quickly analyze the problem and fix this for you?

Thank you,
Jason

Customer: replied 1 year ago.

hi Jason...sure, let's do it...

Expert:  Jason replied 1 year ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=10aeb638-40d1-42b6-8ad4-b7dffcde5b5d&SUPPORT=NET


Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=10aeb638-40d1-42b6-8ad4-b7dffcde5b5d&SUPPORT=NET

Expert:  Jason replied 1 year ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Please, use Internet Explorer.

Customer: replied 1 year ago.

I'm on Mozilla Firefox...give me a few seconds to go to IE...

Expert:  Jason replied 1 year ago.
Thank you.
Expert:  Jason replied 1 year ago.


Thank you for your time.

All is working now.

Jason, Network Technician
Category: Networking
Satisfied Customers: 10003
Experience: Years of experience and education.
Jason and 4 other Networking Specialists are ready to help you
Customer: replied 1 year ago.

hi Jason...still getting


 


A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: http://www.aol.com/:15

Expert:  Jason replied 1 year ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 1 year ago.

yes, guess I better sign off Mozilla again and use Internet Explorer...give me a couple minutes and I'll let you know when I'm on IE

Expert:  Jason replied 1 year ago.
Thank you.

Customer: replied 1 year ago.

ok...ready


 

Expert:  Jason replied 1 year ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=6db7303b-5f2a-4bd8-a458-bc562c7c0091&SUPPORT=NET


Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=6db7303b-5f2a-4bd8-a458-bc562c7c0091&SUPPORT=NET

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Last | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1165
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    510
    Computer Business Owner / Former DoD Network Specialist
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    384
    Certified Networking expert with over 10 years experience.