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A. Stevens
A. Stevens, Network Administrator
Category: Networking
Satisfied Customers: 1555
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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I am trying to connect to a couple free VPN websites. Everytime

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I am trying to connect to a couple free VPN websites. Everytime I try and try and connect through my networking and sharing settings... It says "The Wizard Cannot Connect"...

Please help.

dresteve2000 :

Hi

dresteve2000 :

My name is XXXXX XXXXX I'm here to help you with this issue.

dresteve2000 :

Can you tell me what software you are using to connect to the vpn?

Customer:

I'm not... it's a free vpn site.

Customer:

justfreevpn.com

Customer:

it gives you the server address, the password XXXXX the username..... all you do is plug it in... and your good to go.

Customer:

However, I can't connect... and I have no clue why.

dresteve2000 :

I see... Is your windows firewall turned off?

Customer:

how do i see?

dresteve2000 :

Go to start > Control panel > security > windows firewall.

Customer:

turned it off..

Customer:

and still can't connect.

dresteve2000 :

Ok do you have any other firewall software like Norton or McAfee?

Customer:

McAfee

dresteve2000 :

That might be messing you up, can you disable it or uninstall it then test again?

Customer:

uninstalled it.

Customer:

tried again

Customer:

still can't connect

dresteve2000 :

Ok one sec, let me read about this vpn site.

dresteve2000 :

Hmm... Can we do a remote session so I can see the problem directly?

Customer:

sure

Customer:

I have team viewer

dresteve2000 :

Ok can I have the numbers?

Customer:

864 371 449

Customer:

5772

dresteve2000 :

Thank you.

dresteve2000 :

Oh I'm sorry I can't use team viewer

Customer:

seriously?

dresteve2000 :

Can we use join me?

Customer:

Yes join me is OK, I've used it before let me get you the numbers.

Customer:

Ok, here are the number 587-821-843

dresteve2000 :

Thank you, XXXXX XXXXX

Customer:

are you there??

dresteve2000 :

Yep.

Customer:

so I did what you asked , and turned the UAC off..... and still nothing.

Customer:

is there anyway I can get an unregisterd version of windows?? cause I don't have the money to pay 2-3 hundred for a full version of windows... Even 80-100 bucks is too much.

dresteve2000 :

At best, XXXXX XXXXX get a trial version of Windows that will allow you to do what you want, but you'll be back in the same boat once it expires

dresteve2000 :

You may however be able to get a cheap student version of windows. Let me see how much those are.

dresteve2000 :

But yeah... It looks like those are $80 - $100 like you said...

Customer:

I'm trying my wife's laptop and trying the vpn on that to see if it's an issue with both computers or just this desktop.

dresteve2000 :

Sure

dresteve2000 :

I think you'll see that a registered/valid version will have no problems.

Customer:

yup, no problems at all..

Customer:

took 15 seconds and it says I am connected.

dresteve2000 :

Yeah...

dresteve2000 :

So, I think there are some limited put on you by the registration issue.

Customer:

is there anyway around it??

dresteve2000 :

Lot's of people have recently upgraded to windows 8, you may be able to find a friend or co-worker that has an available copy of windows 7.

dresteve2000 :

Last night I tried to research some work arounds but didn't find any...

Customer:

oh wow, never thought of it like that...

Customer:

yeah

dresteve2000 :

How long has that desktop run with that version of Windows?

Customer:

abput a year?

Customer:

i believe..

dresteve2000 :

Ok... when and if you find a valid version of windows, you'll most likely need to re-install windows.

dresteve2000 :

You can try to just enter the key, but that may not work

Customer:

yeah i know....

dresteve2000 :

so you may want to backup your data as soon as possible.

Customer:

the problem is...I'm so used to vista... that I don't want to go to another version.

dresteve2000 :

Oh sorry, that's right, I forgot you were using vista.

dresteve2000 :

In that case, you're just going to have to find a valid key to use.

Customer:

yeah.

dresteve2000 :

Let me ask you

dresteve2000 :

Was the key you used to install Vista valid at some point in time?

Customer:

actually when I went to go get a new computer... THIS was the version they put on... They basically made the computer... so this was the version they put on.

dresteve2000 :

I see...

dresteve2000 :

Maybe you can go back to that place and tell them. They may give you a valid key.

dresteve2000 :

Long shot though...

Customer:

yeah totally..

Customer:

are your converstations monitored here?

dresteve2000 :

Not really. Only if I curse or something will the flags be risen

Customer:

k...

dresteve2000 :

and I can request this chat be blocked from others to see.

Customer:

do you know how to hack emails?

dresteve2000 :

I honestly do not know how to hack emails.

Customer:

I only ask because we are dealing with a BITCH of a scenario over here... my wife lost her job and we feel like it's because she's pregnant... and the only way to know is if we get info on the employers... and to get info.. you need to get inside....or have their emails....

Customer:

so that's the only reason I asked.

Customer:

no worries..

dresteve2000 :

I'm sorry to hear that... do you have a lawyer or someone you can consult on the matter?

Customer:

tried to.... they told us that there is no proof , so nothing can be done...

Customer:

this is why I want to hack , so i can get emails..

Customer:

I KNOW that they know stuff and stuff was said behind my wife's back.

Customer:

but alas.... no worries.

dresteve2000 :

Yeah... maybe you can get some written testimonies from co-workers that know something... Other than that, I have no legal back ground to provide advice other than things i've read online about the matter.

Customer:

gotcha..

Customer:

thanks though!

dresteve2000 :

No problem.

dresteve2000 :

You're welcome

dresteve2000 :

Have you connected the wireless router back to your network?

Customer:

yup

dresteve2000 :

Ok good.

dresteve2000 :

Then from here, I guess all you can do is try to find a key and until then utilize the VPN on another computer.

Customer:

yeah totally

dresteve2000 :

Is there anything else I can try to help you with?

dresteve2000 :

Please use the rating system below to provide a positive rating. Thank you.

Customer:

Do you know how to get US netflix on my playstation up here in CANADA....

Customer:

I know there is a way..... but I don't know how.

Customer:

let me know.

Customer:

thanks

dresteve2000 :

Have you tried this? People are saying that it has worked.

dresteve2000 :

www.youtube.com/watch?v=xDnEXCyZwAM

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