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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35231
Experience:  Great troubleshooting skills with computer and network.
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I am trying to access my Facebook site from the Yahoo site

Customer Question

I am trying to access my Facebook site from the Yahoo site on MAC Safari--error read hhtps://www.facebook.com because Safari can't connect to the server www.facebook.com---help--I'm not a software/hardware person
Submitted: 3 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 years ago.
Hi, I will assist,

I'm sorry about the issue. Was facebook.com website working previously on your computer?

If you click on the website http://173.252.110.27, does it work?

If you have another computer, or tablet, iPad, does facebook.com website work on it?

If you use another browser, such as Firefox http://www.firefox.com/ (instead of Safari), does facebook.com website work?

What's the brand and model of your modem and/or router?

Thank you
Customer: replied 3 years ago.

I give up


 


I'm in safari--I keyed in Yahoo website--no Problem-then I keyed in Facebook


 


same answer every time--cannot connect to server


 

Expert:  Viet - Network Tech replied 3 years ago.
I'm sorry. Can we do a screen sharing session, so I can check and fix this issue directly for you?

Thank you
Customer: replied 3 years ago.

sure--if you tell me every step---I keyed in the password XXXXX sent--did not work

Expert:  Viet - Network Tech replied 3 years ago.
Please click on the website below and allow the ScreenConnect sharing program to run:

http://67.192.95.188:8040/?Session=5c37934b-fe37-48aa-aead-9ec9ee42f108&SUPPORT=JAVAW

Thank you
Expert:  Viet - Network Tech replied 3 years ago.
After clicking on that website, try any other option it gives you as needed.

http://67.192.95.188:8040/?Session=5c37934b-fe37-48aa-aead-9ec9ee42f108&SUPPORT=JAVAW

Thank you
Customer: replied 3 years ago.

the joining session does not seem to be working

Expert:  Viet - Network Tech replied 3 years ago.
Sorry. After clicking on that website, try any other option it gives you as needed.

http://67.192.95.188:8040/?Session=5c37934b-fe37-48aa-aead-9ec9ee42f108&SUPPORT=JAVAW

And/or I can provide you written instructions for fixing this issue as needed. Thank you
Customer: replied 3 years ago.

remote still not working---one more time, I have iMac, OS-Safari, Internet provider is Hughes Net---homepage is Yahoo--normally I signing on Facebook on Yahoo page up in right hand corner then Facebook shows up as an item on left side of page (does that make since) worked until some time this afternoon--


 


Please email written instructions---in layman's terms

Expert:  Viet - Network Tech replied 3 years ago.

I'm sorry; please try:

  1. From the Apple menu/logo, click System Preferences, then click Network.
  2. If the lock icon in the lower left-hand corner of the window is locked, click the icon to make changes, and when prompted to authenticate, enter your password.
  3. Select the connected item on the left
  4. Select the DNS tab.
  5. Click + (plus) to replace any listed addresses with, or add:
    8.8.8.8
    and/or 8.8.4.4
  6. Click Apply and OK.

 

, then check facebook. If needed, try 4.2.2.2 and 4.2.2.3

 

If needed, you can see illustrations at:

http://www.howtogeek.com/howto/38793/how-to-switch-mac-os-x-to-use-opendns-or-google-dns/

 

Please let me know if there is still any issue.

 

Edit: It looks like you've gone away; please reply back when you are available to continue. Thank you,