How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 13437
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Networking Question Here...
Josh is online now
A new question is answered every 9 seconds

Cant remember my password XXXXX home WIFI network

Resolved Question:

Can't remember my password XXXXX home WIFI network
Submitted: 1 year ago.
Category: Networking
Expert:  Josh replied 1 year ago.
Hi! My name is XXXXX XXXXX I will be assisting you,

Do you have a Windows 7 computer that is currently connected through wireless?

If you don't then what is the make/model of your router?
Customer: replied 1 year ago.

I'm not really sure if this computer is Windows 7... anyway my router is linksys G


 

Expert:  Josh replied 1 year ago.
No problem - We can go through the router:


From a connected computer, click one of the links below(if one does not, please try the other):

LINK1

LINK2



A login prompt should pop up, to login, type admin for both the username and password. If that doesn't let you in, try leaving the username name blank, and use admin for the password.



Click the Wireless tab > Wireless Security > On that page look for a key #1, passphrase, or preshared key box, it will show your wireless network password, if you have any trouble let me know.

Customer: replied 1 year ago.


admin did not work!


 

Expert:  Josh replied 1 year ago.
Try using these passwords(they all use admin as the username)

[blank](do not enter a password)

1234
Customer: replied 1 year ago.


didn't work


 

Expert:  Josh replied 1 year ago.
OK no problem - It appears that the default password XXXXX changed. We are going to reset the router and recreate the network with a password XXXXX your choosing.

While it is powered on, press the reset hole on the back of your router with a paper clip and hold it down for 30 seconds. Make sure it 'clicks' in when you press it, you'll hear or feel it even though the hole is very tiny. While still holding down the reset button, sharply unplug the router from power, and wait 30 seconds. Finally, plug the router back into power (all while still holding the reset button), and wait another 30 seconds.

Essentially during the whole process you're not letting go of the reset hole, it can be a little tricky so please take your time and let me know once you've done that and we'll continue with the next steps.



After the reset:


From this connected computer click one of the links below:



LINK1

LINK2



A login prompt should pop up, to login, type admin for both the username and password. If that doesn't let you in, try leaving the username name blank, and use admin for the password.



Click the Wireless tab > Basic Wireless Settings > Look for the (SSID) box and type a name for your network (choose manual if you don't see it), then save or apply your settings at the bottom



Click Wireless Security again > Pick WPA or WPA2 for the security mode > In the passphrase or shared key box make a password, at least 10 characters



Save or apply your settings. Wait 2 minutes then try to connect.



Customer: replied 1 year ago.


How do I know if it worked??? Sorry it took so long but had to reboot a couple of times!!!


 

Expert:  Josh replied 1 year ago.
If you followed all of the steps and it worked properly then your new password XXXXX work on any wireless device that is attempting to connect to the network.
Customer: replied 1 year ago.

I had some apps on my old phone which are installing on my new one. I thought by connecting it to my network they would reinstall, but they still say "waiting".

Expert:  Josh replied 1 year ago.
On the iPhone, you will need to reconnect to your new network that you setup.

Tap Settings > Wi-Fi. If Wi-Fi is off, turn it on by tapping the on/off icon.

Available Wi-Fi networks appears under "Choose a Network..."

Locate and tap the Wi-Fi network you want to join.

Customer: replied 1 year ago.


Did that. Apps still "waiting"!


 

Expert:  Josh replied 1 year ago.
Try opening the internet and see if you can go to a website page
Customer: replied 1 year ago.


which site?

Expert:  Josh replied 1 year ago.
Any website will do

Try going to www.google.com and type in apple then click on the first website listed; does it load all pages?
Customer: replied 1 year ago.


Yeah

Expert:  Josh replied 1 year ago.
OK great -

Tap on one of the apps that is saying Waiting so it shows that it is paused then tap on it again.

If that does not work then please delete the apps and download them again from the App store
Customer: replied 1 year ago.


OK... how do I delete an app? When I tried to reoad Viber it saif the Safari can't do it???

Expert:  Josh replied 1 year ago.
Are you downloading the apps from the Apple store? It sounds like you are trying to download from a website
Customer: replied 1 year ago.


Oh I'll check. Sorry I'm so dumb about this. But the ones that are waiting came for the apple store I think.


 

Expert:  Josh replied 1 year ago.
No problem - You can delete the waiting apps by holding down your finger on the app until it starts to shake and click on the X
Josh, Helpdesk
Category: Networking
Satisfied Customers: 13437
Experience: 5 years as Network Admin, 10+ years of IT support
Josh and 8 other Networking Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Last | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1165
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    510
    Computer Business Owner / Former DoD Network Specialist
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    384
    Certified Networking expert with over 10 years experience.
 
 
 

Related Networking Questions

Chat Now With A Network Technician
Josh
Josh
It Support Specialist
162 Satisfied Customers
5 years as Network Admin, 10+ years of IT support