Ask Computer Networking Questions and Get Answers ASAP
Hello and welcome to Just Answer! My name is Josh and I would be glad to help you.
ah, now that I read properly, hello Josh :)
So Josh, any ideas about what my problem could be?
First time I've used 'just answer'. Not sure if I'm getting anywhere? email says "I've just answered your Networking question". However all I see is 'jcm steped out' and 'jcm enterd' and 'jcm stepped out' and 'jcm entered', however I'm not seeing any conversation nor answers???
mmm, can't watch a screen all night, bye...
Sorry about that. It seems you did not get my initial questions. I had asked you to verify that the printer is hooked to your PC and not the Airport. Network printing should not work over USB when it is hooked to a router.
You can find the details to hook up your printer manually by reading this document. Relevant information for the Macintosh is on page 16. for windows, page 15.
http://support.apple.com/kb/PH5114Recommends we try to print with the printer connected first. I'm sorry if you wanted to skip this step. It's also helpful to have the printer hooked up via USB in order to update firmware on the device. Where are you losing connectivity from? The PC, a Mac? If PC, what O/S version? It sounds like the integrated airport print server could be incompatible with this printer or the printer itself doesn't support print servers.Regardless, I would reocmmend you upgrade the firmware on the printer and the drivers on your machine:http://welcome.solutions.brother.com/bsc/public/as/au/en/dlf/download_top.html?reg=as&c=au&lang=en&prod=hl2140_allIf you need more detailed steps on how to do this let me know. As a start though, I would make sure your printer is physically hooked up to the PC you are working with for the most reliable connection. Once we get the drivers/firmware updated we can try again on the airport.Sorry for the miscommunication.
Additionally I found this workaround that might do the trick for you. I would do it AFTER updating the firmware and drivers:1. Make sure the Bonjour Service is running. Right click on My Computer, click on Manage,click on Services under Services and Applications. Scrroll down the list to "Bonjour Services." If it doesn't say "Started," then click on it and click on "Start."2. Once the service has started, you will need to correct a bug in Bonjour. Run the Bonjour Printer Wizard, click on the printer and click on "Next." See if the entry under "Model" matches the model of your printer. If not, click on next and then click on back. You will see a different dialog box which gives you a choice of models. Scroll to the correct one and then click on it. Apparently Bonjour chooses the wrong model by default and doesn't let you correct it until after you have installed the wrong driver -- an Apple quirk.
OK I've read everything and understand what has been said. Hooking the printer up to the PC is a task that can't be done quick and easy - never mind the reasons - so will have to happen over the next few weeks. The bonjour service is running. I will need to wait for the issue to occur, and when it does I will check the state of the service. The wizard does appear to have the correct printer. Like I've mentioned before though, bouncing the extreme modem router does the job ???
I'm not sure how long I should persist or bother you with this one? The problem is not solved. I've not really been given a technical 'known reason' for it not working. I've not been told whether the issue is with the printer or whether it is with the Airport Extreme. You've given opinion and things to try, but not a concrete answer. Indeed you have mentioned upgrading the printer firmware - which is something I need to do.I question your statement "Airport is having to emulate a function that the USB printer does not support". Is that correct? Is that documented somewhere, that the 'USB Printer does not support' being plugged into the Extreme? I notice on the great new Netgear R6300 wifi router that they have a USB port for 'sharing a printer'? i.e. if a USB printer has no idea what it is plugged into, surely it should work?To answer some of your other recommendations - I had the issue again today, so checked a few things. Yes I did have internet connectivity. As I've stated, the issue is not with the PC or the drivers or windows. The issue is between the printer and the Airport extreme. The Bonjour service was running. I restarted it and it made no difference. I fired up the Bonjour printer wizard and it does not even see the printer! I did the same on another PC on the network, and same issue, printer is not seen at all. Restart the Airport Extreme Router, and bingo, printer is available again for a few days without fail.So I'll say again, connectivity between the printer and the router is lost...?