Hi, my name is Chris
I can help you with this
please tell me why you are wanting to use 2 routers?
uh oh, here's the part where I look like an idiot
In the office I have 3 computers, in the warehouse I have another computer. Also, we all can use wi-fi on our phones, I have a laptop, 2 wii systems and 2 tablets.
The router set up in the office does not seem to send a strong enough signal to allow for all the others to connect
so since I had this brand new dlink router that we only used for about a day, until ATT came in and installed theirs
I thought I would give this a try
do i sound like a complete idiot? it's ok if you say yes
you are actually only a little bit off
what has to happen if your router is capable of being a bridge
to extend your wireless signal
that is all you are missing
i wouldn't use a router for this though
I would buy a bridge
since that router is brand new
you can do that
just take it back
hm, but I already have the router, paid for, cannot be returned
but tell me what you mean by a bridge please
can you get into the set up
and see if it has a bridge mode?
give me the model of it
and I will look
a bridge just basically extends your signal
repeats your wireless network
dlink amplifi N+ 300 whole home router 1000
now my phone connected wirelessly but still not my tablet
you will not have internet access though if it's connected to the second router
because it's not talking to your service provider
but I do have internet, the computer I am working on is using the router, I think
I connected the new router to the old router
as long as the new router is using the old router
as it's gateway
it will push the traffic
is that what you did?
I can tell you how to test
make a new wireless network
on the dlink
and see if you get internet
not sure. I'm sorry. I simply plugged in the new router, then connected it with an ethernet cable to the old router
I plugged in this computer and it worked,actually faster than it's been working before
do you have the ip addresses to both devices?
i would be willing to bet they aren't even on the same subnet mask
give me the ip addresses and subnets please
there is also a few things you need to do in the dlink
like shut down dhcp
all you want it doing is passing traffic
and i'm not 100% sure after looking at it that we can accomplish it
but we are going to try
which device is that?
that's the new,.
hang on I have to run up to the office to get the other
those were the old att router modem
those two devices will not talk to each other
and here is why
notice the third octet of the ip addresses are different?
i kindof figured that, since I cant find any printers on this one
and the third octet of the subnet mask is 255
means it's locked in
tell me which ip address you are keeping
and i'll tell you what to ip address and subnet the other one
1.206 and 0.100
you can't have them both
the main one is in the office.
they will not route
the main one is what?
that is the router ip?
idk, it's what i see when I type ipconfig in the command prompt
probably not right?
from one of the computers hooked up to it?
if you are doing ipconfig from a machine hooked up to the main router
whatever it says your gateway is... is the ip address of the router
that is what i need
i'm going to run for a quick second too
i'll type this
and then i'll be right back
your second router needs to be 192.168.1.253
can you help me with that?
and it needs to use 254 as a gateway
but I am not sure it is going to work
i'm telling you that right now
we will do some mad science
but no guarantees
first of all the second router has to be capable of using the first one as a gateway
mad science...ooooo spooky! :)
because essentially it is becoming a repeater
well,you're the expert, can you make it?/ jl
I can only do so much
i know, i know, im kidding
i'm good, but I can't make up my own networking protocols
i know you're kidding
i only have a sense of humor on saturdays though
so you are a day late my friend
make the exception?
just this once
don't ever expect it again
ooooooooooo. ok, yessir!
ok, on a serious note
good, let's be serious
can you get a pc hooked into the second router?
yep, i'm typing on it
you are hooked into the second router right now?
that's how i was able to find the ip address
and on the internet?
are you hooked into the main router too?
and so is the time clock, and my cell phone
so you still have internet on both devices?
the new router is connected to the old
and yes I have internet
so you were already doing mad science before i got here
that is nice
i thought so
i thought so - meaning I thought that was nice
i'm not even sure how anything is working
i'm talking to you on the back computer that is plugged into the new router\
they aren't even on the same subnets
does it matter that I had set up a network on this new router previously to removing it when att hooked up their router/modem?
cuz the name popped up the same
in fact both networks will need to be identical anyway
but in the second router we need to start from scratch
that is if I want to use them together
let me first tell you the best practice way to do this
so you see what i'm talking about when we are doing configs
your new router is 192.168.0.254 right?
100 i mean- ip address
1000 is a little far off the ip chart
is that what you were asking ? for the ip address of the new router?
is that the right subnet?
on the new router
are the ip addresses it is handing out to the devices under 100?
when you do ipconfig on a machine is it 192.168.0.101 or above?
or is it below?
i will be back in just a second
ok, wait, now I'm confused,
the ip address for the time clock is 192.168.0.101 is that what you mean?
come back....don't leave me
is the time clock hooked to the new router too?
so the dhcp range is going up from 100
so the new router will need to be under that
and we don't need it to be acting as a dhcp server (giving out ip addresses)
no idea what you mean, im sorry
the router assigns computers and devices their identity
on the network
it is called dhcp
dynamic host configuration protocol
your second router will do the same thing
right now the reason you aren't having problems is because they are on two different subnets
oh it will, will it?
so you don't have collisions and conflicts
what we want to do with the new router is give it an ip address of 192.168.0.99
oh i got enough of that in my life right now.....lol
and how do i do that?'
we will go into the set up
so hook a machine up to that router
with a cable
the second router
not the new router
ok but I have to have the new router connected to the old router
not right now
are you planning on keeping them both connected?
but the router up front is a router/modem combined
with a cable?
yes I do want to use both
if you are
ok and you have a way to connect them together right?
they are connected now
un connect them for now
my english has gone to crap
if I remove the new from the old, i will lose internet on this computer
hang on then
is the computer you are on connected only to the old router?
no the computer I am on is connected to the new router and the new router is connected to the old router
then you shouldn't lose your internet if you unplug the old router
ok, so just simple unplug the old router?
just the network cable
you can leave it powered up
if for some crazy reason it kicks you...
just plug it back in
did i lose you?
is that router unplugged?
the new router is unplugged from the old. I am now on the computer in the office that i hardwired to the old
shall i back to the other computer?
so now you need a computer hooked up to the old router
ok, I went to the back computer but there is no internet connection
i kept typing to you.....lol
there shouldn't be
so now I am at a computer that is connected with an ethernet cable to the old router/modem
ok, you are confusing me
ya very funny, coming from the expert with no sense of humor.....ha freaking ha...just kidding\
you have no internet on the old router and computer right?
you got it
no wait, I do
I am on a computer that is connected to the old router and I am typing to you on it
does the computer you are on have a wireless connection?
the only thing I unplugged from the old router was the cable that connected the old router to the new one
ok, unless that thing is transmitting through wireless
this is really strange
the old router
do an ipconfig on the machine
that is attached to that old router that is not connected
and paste me the results
there is nothing but a power cable in that router right?
and the ethernet cord to the pc?
ok, maybe I am not explaining myself , as of right now, I am working the exact same as I was before I attempted to connect the new router. so of course it's still going to work, I am on a computer that is connected to the old router
in the old router? there is a power cable, the cable that connects to the dsl plug on the wall, plus two more connections to two other computers and the cable connecting me to that router
the old router is the one with internet then/
shall i unplug everything but the power cord from the old router?
and that is not going to change it?
this router you are using is the one you are going to keep using for your internet right?
and the new router is the dlink right?
cs , am I messing this up ?
the new one is dlink right?
the one you want to repeat the wireless signal?
so we will call one the internet router
and the other, the dlink
ok, i need the dlink powered on
and only connected to 1 pc
it will not have internet
on the pc
go to command
and type in ipconfig
and tell me the gateway ip
ok, now give me an ipconfig on the machine you are talking to me on
and paste the results
on the pc that has the dlink and no internet go open up internet
and type in
you should get a log in
brings up the dlink setup page
you don't need a log in?
it says admin, and then asks for a passwordk
hang on, lemme see if I need anything'
password XXXXX be password
i entered the same password XXXXX I was using when that router was set up befoire
and it worked
see if you can go to the screen where that ip address is
where it's own ip address is
what was the model of this dlink again?
oh my gosh, i'm an old lady, youre killin me.....lol
running back and forth from the factory to the office, and back again
i went to the "status page" is that correct?
its a dlink, amplifi N+300 whole home router 1000
no no, i was kidding, I'm 12
ok im not 12 ,
i'm grabbing the dlink manual
so I can tell you exactly how to do this
very nice, thank you. can I go get some water?
i'm going to as well
i'll be right back
go into the network settings of the dlink
you should see the ip address that you went to in the browser
wait, what am i doing there
got a pen?
when you get into the network settings and see that ip address
give it the ip address 192.168.1.100
keep the subnet mask the same
let me find the dhcp config
so you can do that at the same time
go ahead and do that
so that you can hook it back up
if you lose connection to it after you save the ip, it will then be safe to hook it back up to the internet router
and control it all from the same place
make sure you save it
hang on, here i go
ok are you there?
ok, i am back on the back computer, with the new router
it's all hooked up again?
go to a command prompt on a machine that has the internet
this one would be good
and tell me if you get a reply
says pinging 192.168.1.100 with 32 bytes of data
is it timing out?
or getting replies?
reply from 192.168.1.248 destisnation host unreachable
hold down control and hit c
it will stop
you replaced the old ip address and saved it?
i thought so, hang on checking
you shouldn't be getting replies from 248
there is no 192.168.1.248
open another internet web page tab
and try to go to
you have the routers connected together right?
When I save it, it says
The router ip address is being to the lease pool of DHCP server
go into dhcp server settings and uncheck the enable box
and then do your save
that makes sense
i don't know what I am messing up now
did you go into the dhcp?
all you have to do is uncheck the box that says enable
and uncheck the enable box? yes
for dhcp server
uncheck the box
then go back and make that ip address change
should I go unplug and start again?
are you still here?
no i f**ked everything up
i guess, sorry for the f word
i'm no altar boy
all the sudden my daughter needs to come in a print her vacataion plans
and tell me about her vacateion
meanwhile I have a loud hardcore band practicing in the warehouse
and another musician who is asking for the wifi password
f**k THEM ALL
so, right now, i calmly say
we'll get it going so they can use it
kk, thank you for your patience!
it's all good
so as of right now, I am connected everywhere,. so that takes us back a bit, and i';m sorry,.
the dlink is connected again to the internet router?
or to the other pc?
I need to unplug the new router from the old, correct?
are we starting over?
oh god im sorry.
i have to go, my unicorn just pulled up
back to just before I plugged the second router back in
changing the ip address right?
you have to uncheck the dhcp server setting in there
before the ip change
so if it still has the old ip address you wrote down
go back into it the same way
ok, so I'm going to the back comp, that is disconnected
back to the dlink router
with a pc
and get to the dlink setup \, correct?
that has no internet
it wouldn't take the ip change right?
because of dhcp?
now I can't get anything on the back computer
i can't get the setup swcreen back
try the new ip address we were giving it
i have the cable disconnected from the old to the new router
i tried both
is there a factory reset button?
on which router? or where?
the dlink with no internet
on the bottom
there is a reset
after it resets
do ipconfig on the pc
and whatever the gateway comes up as
which should be the same old ip
is what you need to put in the browser
gateway or ip address?
the gateway is the router ip
you get nothing when you type in ipconfig?
and you hit the reset button on the bottom?
says a network cable has been unplugged
the pc is plugged in though?
ok... gimme just a second
I'm looking at the documentation
that should be the default ip address of it
not that it's reset
here is what i have right now.original router/modem plugged into the dsl linenope
we aren't touching the internet router right now
the dlink is all we are messing with
yes, not toughing the internet router.
but the cable is inplugged from it
the one that connects it to the new router
is that correct?
it should be for now
you want the dlink hooked up to a pc
but not to the internet router
the dlink is connected to the pc but not to the internet router
and has been reset
i'm not feeling perfect
does it still say the network cable is unplugged?
idk, lemme check.
what am i supposed to type into it now
in an internet window
says it cannot connect befcause of a misconfigured firewall or proxy server
let me look at something
and see if you get the same error
I'm sorry, I did not think this would take 3 hours. I am going to have to stop for now. I have renters to check out and work to do before I can get ready for work tomorrow
yeah... not an easy undertaking when you aren't using proper equipment
if you want to pick it up tomorrow
i get to my office around 10am eastern
and should be available most of the day
have a great night, just update in here tomorrow if you like to proceed
it was good working with you and we will get this done
the strange thing is , is that it was working, although on a separate network, was working. Now I cannot even get connected at all
thank you so much for your patience. I will be back soon
my entire internet is messed up. Before I attempted to solve this problem, I had working internet on 3 computers, now I have been on the phone with ATT for over an hour trying to resolve this issue. I feel that if you did not agree with what I was trying to do, you should not have accepted my question,.
I didn't touch your internet jill
if you scroll up I verified several times we weren't messing with that router
I am willing to help you, but I will not take credit for messing up something that I never even touched
my guess is that second router is powered on and handing out ip addresses
and that is why you can't connect
ok i understand
the entire second router has been disconnected since I stopped working with you last night
reboot the machines connected to the internet modem
I attempted to go back to the way it was before I even connected the second rounter
but something is still wrong.
all computers were off last night after we worked together
what did you do in the internet router?
and now att is sending someone out
what did i do?
I shut everything down last night. unplugged the second router
im sorry, I will make sure I don't rate you poorly. but I can't do this while I am talking to them and attempting to do some work related work, I promise I will be back, I'm sorry csfischer
I will work with you until this is going
please understand though that I have no reason to try to mess your stuff up
I spent 3 hours with you lastnight and will keep working today
but if you think about it, I have no incentive to waste that many hours to get a bad rating
that is where I'm coming from
I am a network engineer and see this kind of stuff on larger scales daily
I take pride in my work and I will not take a chance of messing you up
I would opt out if it was over my head
Also, you need to remember that this can be a different problem because when you and I left the conversation lastnight, you had internet.
I will jump back in here when you reply later to get the second router going
have a great day
Hey Jill, just wanted to see if you got your internet up ok and are ready to work on that second router. Hope all is well and I will be online for a few hours.
Hello, I thank you for your time. I would like to request that I work with pctech a bit more on this. I have worked with him in the past and I would like to give this a shot. Is it possible for me to have this question transferred to him? Thank you
I can't transfer it like that. What I can do is opt out and let someone else pick it up, I can get this done for you, or I can put it through for a refund and you can look whoever that is up directly.
This really isn't something that is hard, and I would love to keep working with you if possible since I have so much time into it already. But I will do as you like. Let me know.
thank you for your time, I wish to work with pctech
I will put this in for a refund then and you can look him up
I have not received any instructions yet. Will they be sent to my email ?
Thank you !!! I got what I need!
NEED to know how to tell if someone has been accessing my computers remotely?