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comp_audio
comp_audio, Consultant
Category: Networking
Satisfied Customers: 164
Experience:  20+ years experience working in many different networking environments, and I am eager to help you.
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For PCTECH

Customer Question

i just added a second router and it is working for the wired connections but I cannot connect wirelessly. I brought up the ip address and also the dlink setup page, only I don't know what to do next. Any ideas?
Submitted: 1 year ago.
Category: Networking
Expert:  Chris replied 1 year ago.

csfischer20 :

Hi, my name is Chris

csfischer20 :

I can help you with this

csfischer20 :

please tell me why you are wanting to use 2 routers?

Customer:

uh oh, here's the part where I look like an idiot

Customer:

In the office I have 3 computers, in the warehouse I have another computer. Also, we all can use wi-fi on our phones, I have a laptop, 2 wii systems and 2 tablets.

Customer:

The router set up in the office does not seem to send a strong enough signal to allow for all the others to connect

Customer:

so since I had this brand new dlink router that we only used for about a day, until ATT came in and installed theirs

Customer:

I thought I would give this a try

csfischer20 :

ok

Customer:

do i sound like a complete idiot? it's ok if you say yes

csfischer20 :

no

csfischer20 :

you don't

csfischer20 :

you are actually only a little bit off

csfischer20 :

what has to happen if your router is capable of being a bridge

csfischer20 :

to extend your wireless signal

csfischer20 :

that is all you are missing

csfischer20 :

i wouldn't use a router for this though

csfischer20 :

I would buy a bridge

csfischer20 :

since that router is brand new

csfischer20 :

you can do that

csfischer20 :

just take it back

Customer:

hm, but I already have the router, paid for, cannot be returned

Customer:

but tell me what you mean by a bridge please

csfischer20 :

can you get into the set up

csfischer20 :

and see if it has a bridge mode?

csfischer20 :

actually

csfischer20 :

give me the model of it

csfischer20 :

and I will look

csfischer20 :

a bridge just basically extends your signal

csfischer20 :

repeats your wireless network

Customer:

dlink amplifi N+ 300 whole home router 1000

csfischer20 :

ok

Customer:

now my phone connected wirelessly but still not my tablet

csfischer20 :

you will not have internet access though if it's connected to the second router

csfischer20 :

because it's not talking to your service provider

Customer:

but I do have internet, the computer I am working on is using the router, I think

Customer:

I connected the new router to the old router

Customer:

wrong move?

csfischer20 :

no

csfischer20 :

as long as the new router is using the old router

csfischer20 :

as it's gateway

csfischer20 :

it will push the traffic

csfischer20 :

is that what you did?

csfischer20 :

I can tell you how to test

csfischer20 :

make a new wireless network

csfischer20 :

on the dlink

csfischer20 :

and see if you get internet

Customer:

not sure. I'm sorry. I simply plugged in the new router, then connected it with an ethernet cable to the old router

csfischer20 :

ok

Customer:

I plugged in this computer and it worked,actually faster than it's been working before

csfischer20 :

do you have the ip addresses to both devices?

Customer:

yes

csfischer20 :

i would be willing to bet they aren't even on the same subnet mask

csfischer20 :

give me the ip addresses and subnets please

csfischer20 :

there is also a few things you need to do in the dlink

csfischer20 :

like shut down dhcp

csfischer20 :

all you want it doing is passing traffic

Customer:

192.168.0.100

csfischer20 :

and i'm not 100% sure after looking at it that we can accomplish it

csfischer20 :

but we are going to try

Customer:

255

Customer:

.255.255.255.0

csfischer20 :

which device is that?

Customer:

that's the new,.

Customer:

hang on I have to run up to the office to get the other

Customer:

192.168.1.206

Customer:

255.255.255.6

Customer:

those were the old att router modem

csfischer20 :

ok

csfischer20 :

those two devices will not talk to each other

csfischer20 :

and here is why

csfischer20 :

notice the third octet of the ip addresses are different?

Customer:

i kindof figured that, since I cant find any printers on this one

csfischer20 :

and the third octet of the subnet mask is 255

csfischer20 :

means it's locked in

csfischer20 :

tell me which ip address you are keeping

csfischer20 :

and i'll tell you what to ip address and subnet the other one

Customer:

1.206 and 0.100

csfischer20 :

you can't have them both

Customer:

the main one is in the office.

csfischer20 :

they will not route

csfischer20 :

ok

csfischer20 :

the main one is what?

Customer:

192.168.1.206

Customer:

main

csfischer20 :

that is the router ip?

Customer:

idk, it's what i see when I type ipconfig in the command prompt

Customer:

probably not right?

csfischer20 :

from one of the computers hooked up to it?

csfischer20 :

if you are doing ipconfig from a machine hooked up to the main router

Customer:

yes

csfischer20 :

whatever it says your gateway is... is the ip address of the router

csfischer20 :

that is what i need

Customer:

one sec

csfischer20 :

i'm going to run for a quick second too

Customer:

192.168.1.254

csfischer20 :

ok

csfischer20 :

i'll type this

csfischer20 :

and then i'll be right back

Customer:

kk thanks

csfischer20 :

your second router needs to be 192.168.1.253

csfischer20 :

subnet 255.255.255.0

Customer:

can you help me with that?

csfischer20 :

and it needs to use 254 as a gateway

csfischer20 :

yes

csfischer20 :

but I am not sure it is going to work

csfischer20 :

i'm telling you that right now

Customer:

sweet! thanks

csfischer20 :

we will do some mad science

Customer:

why?

csfischer20 :

but no guarantees

csfischer20 :

because

csfischer20 :

first of all the second router has to be capable of using the first one as a gateway

Customer:

mad science...ooooo spooky! :)

csfischer20 :

because essentially it is becoming a repeater

Customer:

well,you're the expert, can you make it?/ jl

Customer:

jk

csfischer20 :

I can only do so much

csfischer20 :

lol

Customer:

i know, i know, im kidding

csfischer20 :

i'm good, but I can't make up my own networking protocols

Customer:

i c

csfischer20 :

i know you're kidding

csfischer20 :

i only have a sense of humor on saturdays though

csfischer20 :

so you are a day late my friend

Customer:

aww comeon..

Customer:

make the exception?

csfischer20 :

haha

csfischer20 :

fine

csfischer20 :

just this once

csfischer20 :

don't ever expect it again

Customer:

ooooooooooo. ok, yessir!

csfischer20 :

ok, on a serious note

Customer:

good, let's be serious

Customer:

:(

csfischer20 :

can you get a pc hooked into the second router?

Customer:

yep, i'm typing on it

csfischer20 :

you are hooked into the second router right now?

Customer:

that's how i was able to find the ip address

csfischer20 :

and on the internet?

Customer:

yes

csfischer20 :

are you hooked into the main router too?

Customer:

and so is the time clock, and my cell phone

csfischer20 :

so you still have internet on both devices?

Customer:

the new router is connected to the old

csfischer20 :

ok

Customer:

and yes I have internet

csfischer20 :

so you were already doing mad science before i got here

csfischer20 :

that is nice

Customer:

on both

Customer:

i thought so

Customer:

i thought so - meaning I thought that was nice

csfischer20 :

ok

csfischer20 :

i'm not even sure how anything is working

Customer:

i'm talking to you on the back computer that is plugged into the new router\

csfischer20 :

they aren't even on the same subnets

Customer:

oh no.....lol

Customer:

does it matter that I had set up a network on this new router previously to removing it when att hooked up their router/modem?

Customer:

cuz the name popped up the same

csfischer20 :

no

csfischer20 :

in fact both networks will need to be identical anyway

Customer:

i thought so

csfischer20 :

but in the second router we need to start from scratch

Customer:

that is if I want to use them together

Customer:

ok, shoot

csfischer20 :

let me first tell you the best practice way to do this

csfischer20 :

so you see what i'm talking about when we are doing configs

csfischer20 :

your new router is 192.168.0.254 right?

Customer:

192.168.0.1000

csfischer20 :

100?

Customer:

100 i mean- ip address

csfischer20 :

1000 is a little far off the ip chart

csfischer20 :

;)

Customer:

lol

csfischer20 :

ok

csfischer20 :

192.168.0.100

Customer:

is that what you were asking ? for the ip address of the new router?

csfischer20 :

255.255.255.0

csfischer20 :

yes

csfischer20 :

is that the right subnet?

Customer:

yes

Customer:

on the new router

csfischer20 :

are the ip addresses it is handing out to the devices under 100?

csfischer20 :

or over?

csfischer20 :

when you do ipconfig on a machine is it 192.168.0.101 or above?

csfischer20 :

or is it below?

csfischer20 :

i will be back in just a second

Customer:

ok, wait, now I'm confused,

Customer:

the ip address for the time clock is 192.168.0.101
is that what you mean?

Customer:

come back....don't leave me

csfischer20 :

i'm here

csfischer20 :

is the time clock hooked to the new router too?

Customer:

yup

csfischer20 :

ok

csfischer20 :

so the dhcp range is going up from 100

csfischer20 :

so the new router will need to be under that

csfischer20 :

and we don't need it to be acting as a dhcp server (giving out ip addresses)

Customer:

no idea what you mean, im sorry

csfischer20 :

ok

csfischer20 :

the router assigns computers and devices their identity

csfischer20 :

on the network

csfischer20 :

it is called dhcp

csfischer20 :

dynamic host configuration protocol

Customer:

kk

csfischer20 :

your second router will do the same thing

csfischer20 :

right now the reason you aren't having problems is because they are on two different subnets

Customer:

oh it will, will it?

csfischer20 :

so you don't have collisions and conflicts

csfischer20 :

now..

csfischer20 :

what we want to do with the new router is give it an ip address of 192.168.0.99

Customer:

oh i got enough of that in my life right now.....lol

csfischer20 :

subnet 255.255.255.0

Customer:

and how do i do that?'

csfischer20 :

we will go into the set up

csfischer20 :

so hook a machine up to that router

csfischer20 :

with a cable

csfischer20 :

the second router

csfischer20 :

not the new router

Customer:

ok but I have to have the new router connected to the old router

Customer:

don't i?
"

csfischer20 :

not right now

csfischer20 :

are you planning on keeping them both connected?

Customer:

but the router up front is a router/modem combined

csfischer20 :

with a cable?

Customer:

yes I do want to use both

csfischer20 :

if you are

csfischer20 :

ok and you have a way to connect them together right?

Customer:

ok

Customer:

they are connected now

csfischer20 :

ok

csfischer20 :

un connect them for now

csfischer20 :

my english has gone to crap

csfischer20 :

disconnect

Customer:

if I remove the new from the old, i will lose internet on this computer

csfischer20 :

ok

csfischer20 :

hang on then

csfischer20 :

is the computer you are on connected only to the old router?

Customer:

no the computer I am on is connected to the new router and the new router is connected to the old router

csfischer20 :

ok

csfischer20 :

then you shouldn't lose your internet if you unplug the old router

Customer:

ok, so just simple unplug the old router?

csfischer20 :

just the network cable

csfischer20 :

you can leave it powered up

csfischer20 :

if for some crazy reason it kicks you...

csfischer20 :

just plug it back in

Customer:

did i lose you?

csfischer20 :

no

csfischer20 :

i'm here

csfischer20 :

is that router unplugged?

Customer:

the new router is unplugged from the old. I am now on the computer in the office that i hardwired to the old

Customer:

shall i back to the other computer?

csfischer20 :

ok

csfischer20 :

so now you need a computer hooked up to the old router

csfischer20 :

with a cable

Customer:

ok, I went to the back computer but there is no internet connection

csfischer20 :

yes

Customer:

i kept typing to you.....lol

csfischer20 :

there shouldn't be

Customer:

so now I am at a computer that is connected with an ethernet cable to the old router/modem

csfischer20 :

lol

csfischer20 :

ok, you are confusing me

Customer:

ya very funny, coming from the expert with no sense of humor.....ha freaking ha...just kidding\

csfischer20 :

you have no internet on the old router and computer right?

Customer:

you got it

csfischer20 :

ok

Customer:

no wait, I do

Customer:

I do

Customer:

I am on a computer that is connected to the old router and I am typing to you on it

Customer:

!!!!!

csfischer20 :

does the computer you are on have a wireless connection?

Customer:

no

Customer:

the only thing I unplugged from the old router was the cable that connected the old router to the new one

csfischer20 :

ok, unless that thing is transmitting through wireless

csfischer20 :

this is really strange

Customer:

what thing?

csfischer20 :

the old router

csfischer20 :

do an ipconfig on the machine

csfischer20 :

that is attached to that old router that is not connected

csfischer20 :

and paste me the results

csfischer20 :

there is nothing but a power cable in that router right?

csfischer20 :

and the ethernet cord to the pc?

Customer:

ok, maybe I am not explaining myself , as of right now, I am working the exact same as I was before I attempted to connect the new router. so of course it's still going to work, I am on a computer that is connected to the old router

Customer:

in the old router? there is a power cable, the cable that connects to the dsl plug on the wall, plus two more connections to two other computers and the cable connecting me to that router

csfischer20 :

ok

csfischer20 :

the old router is the one with internet then/

csfischer20 :

?

csfischer20 :

right?

Customer:

yes

csfischer20 :

ok

Customer:

shall i unplug everything but the power cord from the old router?

csfischer20 :

and that is not going to change it?

csfischer20 :

no

csfischer20 :

this router you are using is the one you are going to keep using for your internet right?

Customer:

yes

csfischer20 :

ok

csfischer20 :

and the new router is the dlink right?

Customer:

cs , am I messing this up ?

csfischer20 :

you aren't

csfischer20 :

it's fine

csfischer20 :

the new one is dlink right?

csfischer20 :

the one you want to repeat the wireless signal?

Customer:

yes

csfischer20 :

ok

csfischer20 :

so we will call one the internet router

csfischer20 :

and the other, the dlink

Customer:

i guess

csfischer20 :

ok, i need the dlink powered on

csfischer20 :

and only connected to 1 pc

Customer:

is

Customer:

isw

csfischer20 :

it will not have internet

Customer:

correct

csfischer20 :

on the pc

csfischer20 :

go to command

csfischer20 :

and type in ipconfig

csfischer20 :

and tell me the gateway ip

Customer:

192.168.0.100
255.255.255.0
192.168.0.1

csfischer20 :

ok, now give me an ipconfig on the machine you are talking to me on

csfischer20 :

and paste the results

Customer:

192.168.1.206
255.255.255.0
192.168.1.254

csfischer20 :

ok

csfischer20 :

on the pc that has the dlink and no internet go open up internet

csfischer20 :

and type in

csfischer20 :

http://192.168.0.1

csfischer20 :

you should get a log in

Customer:

brings up the dlink setup page

csfischer20 :

ok

csfischer20 :

you don't need a log in?

Customer:

it says admin, and then asks for a passwordk

Customer:

hang on, lemme see if I need anything'

csfischer20 :

ok

csfischer20 :

password XXXXX be password

Customer:

i entered the same password XXXXX I was using when that router was set up befoire

Customer:

and it worked

csfischer20 :

ok

csfischer20 :

see if you can go to the screen where that ip address is

csfischer20 :

where it's own ip address is

csfischer20 :

what was the model of this dlink again?

Customer:

oh my gosh, i'm an old lady, youre killin me.....lol

Customer:

running back and forth from the factory to the office, and back again

csfischer20 :

sorry

Customer:

i went to the "status page" is that correct?

Customer:

its a dlink, amplifi N+300 whole home router 1000

Customer:

no no, i was kidding, I'm 12

Customer:

ok im not 12 ,

csfischer20 :

lol

csfischer20 :

ok

csfischer20 :

i'm grabbing the dlink manual

csfischer20 :

so I can tell you exactly how to do this

Customer:

very nice, thank you. can I go get some water?

csfischer20 :

sure

csfischer20 :

i'm going to as well

csfischer20 :

i'll be right back

csfischer20 :

back

Customer:

i'm back

csfischer20 :

ok

csfischer20 :

go into the network settings of the dlink

Customer:

1 sec

csfischer20 :

you should see the ip address that you went to in the browser

Customer:

wait, what am i doing there

csfischer20 :

got a pen?

csfischer20 :

when you get into the network settings and see that ip address

Customer:

yup

csfischer20 :

give it the ip address 192.168.1.100

csfischer20 :

keep the subnet mask the same

csfischer20 :

hang on

csfischer20 :

let me find the dhcp config

csfischer20 :

so you can do that at the same time

csfischer20 :

in fact

csfischer20 :

go ahead and do that

csfischer20 :

so that you can hook it back up

csfischer20 :

if you lose connection to it after you save the ip, it will then be safe to hook it back up to the internet router

csfischer20 :

and control it all from the same place

csfischer20 :

:)

csfischer20 :

make sure you save it

Customer:

hang on, here i go

csfischer20 :

ok

Customer:

ok are you there?

csfischer20 :

yes

Customer:

ok, i am back on the back computer, with the new router

csfischer20 :

it's all hooked up again?

Customer:

yes

csfischer20 :

go to a command prompt on a machine that has the internet

csfischer20 :

this one would be good

csfischer20 :

type

csfischer20 :

ping 192.168.1.100

csfischer20 :

and tell me if you get a reply

Customer:

says pinging 192.168.1.100 with 32 bytes of data

csfischer20 :

is it timing out?

csfischer20 :

or getting replies?

Customer:

reply from 192.168.1.248 destisnation host unreachable

Customer:

repeat

Customer:

repeat

csfischer20 :

ok

Customer:

repeat

csfischer20 :

hold down control and hit c

Customer:

ok

csfischer20 :

it will stop

csfischer20 :

you replaced the old ip address and saved it?

Customer:

i thought so, hang on checking

csfischer20 :

you shouldn't be getting replies from 248

csfischer20 :

there is no 192.168.1.248

csfischer20 :

open another internet web page tab

csfischer20 :

and try to go to

csfischer20 :

http://192.168.1.100

csfischer20 :

you have the routers connected together right?

Customer:

When I save it, it says

Customer:

The router ip address is being to the lease pool of DHCP server

csfischer20 :

ok

csfischer20 :

go into dhcp server settings and uncheck the enable box

csfischer20 :

and then do your save

csfischer20 :

that makes sense

Customer:

i'm sorry

Customer:

i don't know what I am messing up now

csfischer20 :

did you go into the dhcp?

csfischer20 :

all you have to do is uncheck the box that says enable

Customer:

and uncheck the enable box? yes

csfischer20 :

for dhcp server

csfischer20 :

uncheck the box

csfischer20 :

then go back and make that ip address change

csfischer20 :

and save

Customer:

should I go unplug and start again?

csfischer20 :

what happened?

csfischer20 :

are you still here?

Customer:

no i f**ked everything up

Customer:

i guess, sorry for the f word

csfischer20 :

lol

csfischer20 :

it's fine

csfischer20 :

i'm no altar boy

Customer:

all the sudden my daughter needs to come in a print her vacataion plans

Customer:

and tell me about her vacateion

Customer:

meanwhile I have a loud hardcore band practicing in the warehouse

csfischer20 :

wow

Customer:

and another musician who is asking for the wifi password

Customer:

f**k THEM ALL

Customer:

omg, kidding

Customer:

so, right now, i calmly say

csfischer20 :

we'll get it going so they can use it

Customer:

kk, thank you for your patience!

csfischer20 :

it's all good

Customer:

so as of right now, I am connected everywhere,. so that takes us back a bit, and i';m sorry,.

csfischer20 :

the dlink is connected again to the internet router?

csfischer20 :

or to the other pc?

Customer:

I need to unplug the new router from the old, correct?

csfischer20 :

are we starting over?

Customer:

oh god im sorry.

csfischer20 :

i have to go, my unicorn just pulled up

Customer:

back to just before I plugged the second router back in

csfischer20 :

ok

Customer:

changing the ip address right?

csfischer20 :

yes

csfischer20 :

you have to uncheck the dhcp server setting in there

csfischer20 :

before the ip change

csfischer20 :

so if it still has the old ip address you wrote down

csfischer20 :

go back into it the same way

Customer:

ok, so I'm going to the back comp, that is disconnected

csfischer20 :

back to the dlink router

csfischer20 :

with a pc

Customer:

and get to the dlink setup \, correct?

csfischer20 :

that has no internet

csfischer20 :

yes

csfischer20 :

it wouldn't take the ip change right?

csfischer20 :

because of dhcp?

Customer:

now I can't get anything on the back computer

Customer:

i can't get the setup swcreen back

csfischer20 :

try the new ip address we were giving it

Customer:

i have the cable disconnected from the old to the new router

Customer:

i tried both

csfischer20 :

ok

csfischer20 :

is there a factory reset button?

Customer:

on which router? or where?

csfischer20 :

the dlink with no internet

csfischer20 :

on the bottom

csfischer20 :

there is a reset

csfischer20 :

hit it

csfischer20 :

after it resets

csfischer20 :

do ipconfig on the pc

csfischer20 :

and whatever the gateway comes up as

csfischer20 :

which should be the same old ip

csfischer20 :

is what you need to put in the browser

Customer:

gateway or ip address?

csfischer20 :

gateway

csfischer20 :

the gateway is the router ip

Customer:

nothing

csfischer20 :

you get nothing when you type in ipconfig?

csfischer20 :

and you hit the reset button on the bottom?

Customer:

says a network cable has been unplugged

csfischer20 :

the pc is plugged in though?

Customer:

yes

csfischer20 :

ok... gimme just a second

csfischer20 :

I'm looking at the documentation

csfischer20 :

192.168.0.1

csfischer20 :

that should be the default ip address of it

csfischer20 :

not that it's reset

Customer:

here is what i have right now.original router/modem plugged into the dsl linenope

Customer:

noper

csfischer20 :

we aren't touching the internet router right now

csfischer20 :

the dlink is all we are messing with

Customer:

yes, not toughing the internet router.

Customer:

but the cable is inplugged from it

Customer:

the one that connects it to the new router

Customer:

is that correct?

csfischer20 :

ok

csfischer20 :

it should be for now

csfischer20 :

you want the dlink hooked up to a pc

csfischer20 :

but not to the internet router

Customer:

the dlink is connected to the pc but not to the internet router

Customer:

and has been reset

csfischer20 :

perfect

Customer:

i'm not feeling perfect

csfischer20 :

does it still say the network cable is unplugged?

Customer:

idk, lemme check.

csfischer20 :

ok

Customer:

what am i supposed to type into it now

Customer:

?

csfischer20 :

http://192.168.0.1

csfischer20 :

in an internet window

Customer:

says it cannot connect befcause of a misconfigured firewall or proxy server

csfischer20 :

ok

csfischer20 :

let me look at something

csfischer20 :

try

csfischer20 :

http://dlinkrouter

csfischer20 :

and see if you get the same error

Customer:

I'm sorry, I did not think this would take 3 hours. I am going to have to stop for now. I have renters to check out and work to do before I can get ready for work tomorrow

csfischer20 :

yeah... not an easy undertaking when you aren't using proper equipment

csfischer20 :

if you want to pick it up tomorrow

csfischer20 :

we can

csfischer20 :

i get to my office around 10am eastern

csfischer20 :

and should be available most of the day

csfischer20 :

have a great night, just update in here tomorrow if you like to proceed

csfischer20 :

it was good working with you and we will get this done

Customer:

the strange thing is , is that it was working, although on a separate network, was working. Now I cannot even get connected at all

csfischer20 : It may have been passing traffic, but it wasn't right or best practice. We will get it going. It all got reset to default out of the box again when you reset it. That button is a factory reset and will not hurt your equipment.
csfischer20 : Reply again when you have some time and we will take care of it.
Customer:

thank you so much for your patience. I will be back soon

Customer:

my entire internet is messed up. Before I attempted to solve this problem, I had working internet on 3 computers, now I have been on the phone with ATT for over an hour trying to resolve this issue. I feel that if you did not agree with what I was trying to do, you should not have accepted my question,.

csfischer20 :

I didn't touch your internet jill

csfischer20 :

if you scroll up I verified several times we weren't messing with that router

csfischer20 :

I am willing to help you, but I will not take credit for messing up something that I never even touched

csfischer20 :

my guess is that second router is powered on and handing out ip addresses

csfischer20 :

and that is why you can't connect

Customer:

ok i understand

Customer:

the entire second router has been disconnected since I stopped working with you last night

csfischer20 :

ok

csfischer20 :

reboot the machines connected to the internet modem

Customer:

I attempted to go back to the way it was before I even connected the second rounter

Customer:

but something is still wrong.

Customer:

all computers were off last night after we worked together

csfischer20 :

what did you do in the internet router?

Customer:

and now att is sending someone out

Customer:

what did i do?

Customer:

nothing

Customer:

I shut everything down last night. unplugged the second router

Customer:

im sorry, I will make sure I don't rate you poorly. but I can't do this while I am talking to them and attempting to do some work related work, I promise I will be back, I'm sorry csfischer

csfischer20 :

ok

csfischer20 :

I will work with you until this is going

csfischer20 :

please understand though that I have no reason to try to mess your stuff up

csfischer20 :

I spent 3 hours with you lastnight and will keep working today

csfischer20 :

but if you think about it, I have no incentive to waste that many hours to get a bad rating

csfischer20 :

that is where I'm coming from

csfischer20 :

I am a network engineer and see this kind of stuff on larger scales daily

csfischer20 :

I take pride in my work and I will not take a chance of messing you up

csfischer20 :

I would opt out if it was over my head

csfischer20 :

Also, you need to remember that this can be a different problem because when you and I left the conversation lastnight, you had internet.

csfischer20 :

I will jump back in here when you reply later to get the second router going

csfischer20 :

have a great day

csfischer20 :

Hey Jill, just wanted to see if you got your internet up ok and are ready to work on that second router. Hope all is well and I will be online for a few hours.

Customer:

Hello, I thank you for your time. I would like to request that I work with pctech a bit more on this. I have worked with him in the past and I would like to give this a shot. Is it possible for me to have this question transferred to him? Thank you

csfischer20 :

I can't transfer it like that. What I can do is opt out and let someone else pick it up, I can get this done for you, or I can put it through for a refund and you can look whoever that is up directly.

csfischer20 :

This really isn't something that is hard, and I would love to keep working with you if possible since I have so much time into it already. But I will do as you like. Let me know.

Customer:

thank you for your time, I wish to work with pctech

csfischer20 :

I will put this in for a refund then and you can look him up

Expert:  Lindie-mod replied 1 year ago.
Hi, I am a moderator for this topic. I sent your requested Professional, comp_audio a message to follow up with you here, when they are back online. If I can help further, please let me know. Thank you for your continued patience.

Lindie
Expert:  comp_audio replied 1 year ago.
Hello, and thanks for requesting me. Let me read through this and I will get back to you shortly. Thanks, XXXXX XXXXX
Customer: replied 1 year ago.

Thank you

Expert:  comp_audio replied 1 year ago.
Not a problem. The most important thing we need to do, is to first get the ATT router setup properly before we move to the 2nd Router. I will send you a link to a set of instructions to do that part first. Once we get that done, then we will work on the 2nd router. Is this okay with you?
Customer: replied 1 year ago.

yes

Customer: replied 1 year ago.

I have not received any instructions yet. Will they be sent to my email ?

Expert:  comp_audio replied 1 year ago.
Here you go. Let me know when you get this please.
http://www.mediafire.com/?u2ox85t89b9io8zxaw7d6xseoi42lpz
Customer: replied 1 year ago.

Thank you !!! I got what I need!

Expert:  comp_audio replied 1 year ago.
Glad you got it. Take care and remember to rate it. Have a great day.
comp_audio, Consultant
Category: Networking
Satisfied Customers: 164
Experience: 20+ years experience working in many different networking environments, and I am eager to help you.
comp_audio and 3 other Networking Specialists are ready to help you
Customer: replied 1 year ago.

NEED to know how to tell if someone has been accessing my computers remotely?

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