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Give me a moment and I will send you the instructions for how to do a factory reset on your BR player.
1. Turn the player off using the Power Button on the remote. Wait 15 seconds, then power the player. 2. Unplug the AC power cord for 15 seconds, then plug the power cord back into the outlet. 3. Go to the Settings Menu, select System. Scroll down to "Restore Factory Defaults". With "Restore factory settings" highlighted, press OK. 4. Go to the Settings Menu, select System. Scroll down to "Restore Factory Defaults". With "Restore factory settings and deactivate all connected applications" highlighted, press OK Restore settings screen
The solution I have provided to you should answer your question. I hope that you will be able to accept my answer and give me an “Excellent” rating. If I have not solved your question satisfactorily or you feel you cannot rate my service as “Excellent” please reply and tell me why so that I can earn your satisfaction and obtain an “Excellent” rating. Of course I will be here on www.JustAnswer.com whenever you need me, and remember you can always request me, “PcTech”.
Keep in mind you will probably have to re-authorize your apps, but I am not 100% on that.
Ill try this and be back to you. Thanks
My pleasure. I am eager to hear the results.
It did NOT work
Did you find the menu for resetting to factory?
So it did perform the factory reset then correct?
I must assume so. Keep in mind, this process was pretty much what the Vizuio tech had me do several times this morning
Ah, ok. So everything else is working except the Netflix right?
Shall I remain here?
Ok, tell me the error message that comes up when you try to access Netflix from it?
Not connected to internet
And all other apps on the BR player access it fine?
Or do you just use the BR for netflix?
Sorry, that means Blue Ray.
Yes, all other apps: VuDu, Paandora etc work fine. AND, Netflix will come in over my computer just fine
But all the other apps are on the BR and they work ok?
ok, hold on a moment while I check a couple things okay?
Strange one, but please try this...
Disconnect and Reconnect the Netflix application Launch the Netflix app. Using the arrows on your remote, enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up Select Deactivate and exit the screen. Restart the Netflix app and sign in to your account. Test the Internet connection on your device.
I'm printing it & will try it. Be back to you. I'm leaving this "open"
Wait...how do I disconnet & reconnect the Netflix app?
OK. When you get back, just message me and I will rejoin the chat session.
Are you here/
Yes I am here
OK, how do I disconnect & reconnect Netflix app
I tested the IT connection; it's fine
I know it is somewhat confusing but did you try thisAfter launching Netflix (even if it errors out) Using the arrows on your remote, enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up Select Deactivate and exit the screen.
WEell, thta was a surpise. I go a Netflix screen that says "Netflix AccountOwner.....device not registered"
That is good, now you should be able to register the device like you did when it was new, and you should be good to go.
How did I do that?
There should be a screen there that says to go to a website, and enter some numbers or something like that on your screen now.
Oh, OK. Thanks
Yopu did gooooooood