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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have a Nextbook Premium 8 android tablet. It has stopped

Customer Question

I have a Nextbook Premium 8 android tablet. It has stopped connecting to my WIFI. When I go to settings, and select Wireless and network settings, I have an Error message under WiFi. When I select Wi-Fi settings (set up and manage wireless access points), it just has network notification when an open network is available. Also it I try to select "add Wi-Fi network" nothing happens. Could you help me with this problem? Thanks.
Submitted: 3 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 years ago.
Hi, I will assist with this issue,

Have you tried to power off the tablet completely: press & hold the power button for about 10 seconds, then turn it back on and see if you can connect.

Please let me know. Thank you
Customer: replied 3 years ago.

I have done this numerous times different days. I still do not have a connection

Expert:  Viet - Network Tech replied 3 years ago.
Sorry, so it does not let you connect to your wifi/wireless network name. Can you disconnect the power cord from the router for a few minutes, then reconnect? Is the tablet able to connect to your neighbor's wireless or at another wireless place? Thank you
Customer: replied 3 years ago.

I did this earlier. Still no success. It still won't connect to anything.

Expert:  Viet - Network Tech replied 3 years ago.
Sorry, it's corrupted, can you reset the tablet to factory settings? Thank you
Customer: replied 3 years ago.

I'm not sure how to do that.


 

Expert:  Viet - Network Tech replied 3 years ago.
Usually you go to Settings, then scroll down for backup / reset / factory, etc. option. Thank you
Customer: replied 3 years ago.

I don't see a category such as that. The categories that I have on the settings menu are:


 


Wireless and networks


Sound


Display


Location and Security


Applications


Privacy


Storage


Language and Keyboard


Date and Time


Update Media Library


About Device

Expert:  Viet - Network Tech replied 3 years ago.
Try Privacy, thanks.
Customer: replied 3 years ago.

I checked privacy. I can select back up my data, automatic restore, and factory data reset. Automatic restore has been selected. If I select factory data reset will it remove my downloaded ebooks, etc.?

Expert:  Viet - Network Tech replied 3 years ago.
Yes, but you can always redownload your ebooks, but back up first, thanks.
Customer: replied 3 years ago.

So I select back up my data?

Expert:  Viet - Network Tech replied 3 years ago.
Yes, select backup data first, thanks