How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Byron Your Own Question

Byron, PC Support Tech
Category: Networking
Satisfied Customers: 1815
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
Type Your Networking Question Here...
Byron is online now
A new question is answered every 9 seconds

I have problems to install Netgear WN3000RP WiFi range extender.

This answer was rated:

I have problems to install Netgear WN3000RP WiFi range extender. I am able to wirelessly connect to the setup wizard and succesfully complete all steps. All leds on extender are green after setup. The extender is connected to the router wireless network and my laptop can connect to the extended network. The extender now has an IP address belonging to the router wireless LAN and my laptop accepts the IP address assigned from the extender but no internet access from the extended network.
Hi. My name is XXXXX XXXXX I'm happy to assist. From your excellent description of what you have tried I have to ask a couple of questions. Is the wireless security type that you are using WEP and what is the make and model of your wireless router? If you're using WEP, the security key needs to be entered in two places on the extender. Also, unless your wireless router is WDS (wireless distribution system) capable the extender won't be able to complete a successful connection to the router even though all the lights tell you it is connected.
Customer: replied 3 years ago.

Hi Byron,

Wireless router model: Zyxel P660HW-D1

Security: WEP 128 bits


I enter on the extender the appropriate wireless network by selecting from the detected networks the wireless LAN SSID of my router. After that, on a different configuration page I enter network password XXXXX the extender setup software generates a Key from the password. Once these values are set, an extender led turns green showing it has connected to the router wireless LAN.


I do not know if the router is WDS (I amnot familiar with this feature). I do not find on the router configuration process if this is the case or how to enable/disable WDS.


Looking forward to your response. Regards,



Hi. I haven't been able to verify WDS information on your router, yet. I do know this about those extenders and WEP. When you go through the Wizard and get to the page to set up WEP, enter your 26 digit key in both the Passphrase area AND in the Key1 area. Leave keys 2 through 4 blank. Don't generate any WEP keys.
Customer: replied 3 years ago.

I do not know the 26 digit key. I only have an aplhanumeric password: Z404A03B1D6BB


When entering this value into the "Key 1" file, I receive the following messsage:


Invalid Key. Keys length should be 26 Hex (0-9 and A-F) class.


How do I translate from aplhanumeric to Hex?

For your password: Z404A03B1D6BB(enter in passphrase area)

Here is the ASCII to HEX conversion:

5a:34:30:34:41:30:33:42:31:44:36:42:42:20 Key1

If you are familiar with your router configuration pages it would be much easier to change your wireless security type from WEP to WPA/WPA2

You can then choose your own password XXXXX won't have to deal with long strings of letters and numbers.

Customer: replied 3 years ago.

The sequence you just provided (5a:34:30:34:41:30:33:42:31:44:36:42:42:20) is 28 characters long instead of 26 and is not accepted by the extender setup wizard.


I have used the link you listed and the conversion I get is 5a:34:30:34:41:30:33:42:31:44:36:42:42; i.e., tha same string but eliminating the last two digits. I have input this string into the Key 1 field but still I get the same result. I still do not have internet acces through the extended network.


Please provide some additional advice. Thanks,



I don't speak Spanish but I'm pretty sure in this post it says the router doesn't support WDS. I'm still waiting for the manual to download to see if I can confirm that.

Customer: replied 3 years ago.

You are right. The post explicitly says the router does not support WDS.


As the Netgear installation guide has one section titled "Manual connection without WPS" I asumed it was possible to use the extender irrespective of WPS support by the router. Is this wrong?


On the same post it can be found that a device called Linksys WRT54GL with DDWRT properly repeats the signal from the Zyxel P660HW-D1 router. Is that so? Should I forget about the Netgear and buy the Linksys model?


Thanks for you support.

WPS (WiFi Protected Setup) is a different animal from WDS (wireless distribution system) They are not related. I just finished searching through the manual for the router. No mention is made of WDS support. If the router had that feature surely a mention of it would have been made in a 460 page manual.

There are several things to consider here. DDWRT is open source firmware that once installed on a router instantly voids any warranty. I have it installed on an old router of mine. It works great but is difficult to configure. Your router dates back to 2007 (though you may have gotten it after that). The surest way to make sure a Netgear extender works is to buy a Netgear router. WDS is a technology. It's not a standard certified by the Wi-Fi Alliance. Many router brands don't support it and sometimes within a vendor's own equipment lineup not all devices will support it. Netgear, Belkin, Cisco/Linksys support it because they also sell extenders. I wish I could give you better news.

Customer: replied 3 years ago.

Thanks Byron. It looks like extending a wireless network is not an easy task.


Thank you for your advice and explanations.



It can be done. You just have to approach it a little differently. They have what are called Powerline devices that allow you to extend a network wirelessly using the electrical wiring in your home. They work like this: The devices come in pairs and are about the same size as the extender. One module plugs into an electrical outlet near the router and is connected to your router LAN port with a network cable. The second module plugs in in an area that needs a wireless signal. (it has it's own wireless radio) The internet signal runs from your router, through your electrical wiring to the second module which broadcasts a wireless signal your devices can connect to.

Byron, PC Support Tech
Category: Networking
Satisfied Customers: 1815
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Byron and 8 other Networking Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Previous | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • Claws224


    IEEE Network Engineer

    Satisfied Customers:

    IEEE, Microsoft
< Last | Next >
  • Claws224's Avatar


    IEEE Network Engineer

    Satisfied Customers:

    IEEE, Microsoft
  • Kevin's Avatar


    LAN/WAN Specialist

    Satisfied Customers:

    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    13 years of desktop, server and network support experience
  • Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    Computer Business Owner / Former DoD Network Specialist
  • Byron's Avatar


    PC Support Tech

    Satisfied Customers:

    CCNA, A+, MCSE 11 years at a large law firm.
  • Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    Certified Networking expert with over 10 years experience.
  • A. Stevens's Avatar

    A. Stevens

    Network Administrator

    Satisfied Customers:

    10+ years of Desktop, Laptop, and Server troubleshooting and support.