Hi, I'l be happy to help with this issue
was the new iMac delivered with Mountain Lion or Lion which was then upgraded to Mountain Lion?
also, do you have the model number of the Airport Express?
I do not know -- it came from Apple -- I think that Mountain Lions get installed as part of the set up. I am in the first steps of set up.
ok - sounds like a new install so that rules out an upgraded OS issue I would have thought
and you have a Mac running 10.7 working perfectly?
I am trying to find the model number - I misspoke, the devise is a Time Capsule.
The Time Capsule works with my old computer - 10.7.
on the new system, can you go to the Apple menu and choose About this Mac - what is the full version listed there?
I am in the process of doing the set up.
apologies - think I misread that earlier. What I would do is complete the setup without connecting so that we can amend some settings in the network configuration
Ok. -- I got it -- the version 10.8.2
so can you access Apple Menu-->System Preferences-->Network now?
ok, choose the Location menu
and then 'Edit Locations'
then hit the + button to add a new location
call it Home or similar
then click done
ok - now try this
Back at the “Network” screen, click the “Network Name” menu and join the wireless network
What is the "network screen"?
Do I click on "Apply"?
sorry, yes click on Apply
and you should then be able to try and rejoin the network
On the window "Network", I have a status message - "Cable unplugged". I don't see a button to join the network. I also see lines for configuring.
curious - nowhere does it mention wifi?
Yes -- to the left there is a list - Ethernet, Wi-Fi, and Bluetooth PAN. I clicked on Wi-Fi -- it says "on". Status says "Turn Wi-Fi Off". Network name says "No network selected."
ok - where it says network name can you select anything?
If I click on the "No network selected" bar, I get a list -- my wifi network is on that list.
ok - choose your wifi and try to join again
I went through the steps and now, under the Network window, it show "Wi-Fi Connected".
Do I go back to the set up window and try to log on?
ok - can you get online with anything?
is that good?
I think that it means that I am on my wifi network.
How do I get back to the set up assistant so that I can continue the set up?
If you go into applications there should be Migration Assistant?
that would be the next step that Setup would have run
I found that. I think you've solved my problem. Apple sure could have told me to get the new computer connected to the net work. Grrrrrrrrrr!
Mountain Lion seems a little picky about networks
so often setting up a new network location kicks things into place
Let's hope so.
I think that we have it for now. The next step is for me to take it from here and try to the set up and the migration.
Do I get a "pay page"?
there should be a rating option on this page?
if you choose any of the top 3 that credits me based on the question