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networkdoc
networkdoc, Network Administrator
Category: Networking
Satisfied Customers: 448
Experience:  5+ years of Information Technology and Systems Experience
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I have AT&T DSL Xtreme service and a Westell B90-755025-15

Customer Question

I have AT&T DSL Xtreme service and a Westell B90-755025-15 Router. The loading speed is so slow, I cannot watch an entire YouTube video without having to stop and load several times during the video. Speedtest indicates 1.3 Mbps Download - 56 ms.
I would like to buy a faster router but am not sure if this is the problem or is it just slow DSL service. How can i be sure what the problem is so I can correct it if possible. If it is router related, do I buy a "300", "450" or "600"? I do not want to spend money without knowing whats best to correct this issue. Can you help?
Submitted: 1 year ago.
Category: Networking
Expert:  networkdoc replied 1 year ago.

networkdoc :

Thank you for choosing Just Answer! My name is XXXXX XXXXX X will be assisting you today.

networkdoc :

I can tell you that the router is probably not the problem.

networkdoc :

Usually DSL speeds are quite slow.

networkdoc :

And this will most likely be the problem.

networkdoc :

Router speeds are based will be effected by your Internet providers speed which in this case appears to be 1.5 Mbps down and probably 256k up.

networkdoc :

I will say that cable speeds will generally be faster and more reliable.

networkdoc :

Most cable company minimum speeds start at 3Mbps down and either 768kbps up or 1Mbps up.

Customer:

Is there anyway to be sure that the router is not keeping me from getting maximum speed provided from DSL?

networkdoc :

Does this help to undrerstand the issue?


 

networkdoc :

Sure

networkdoc :

You can either buy another router and set it up and test then return it or...

networkdoc :

You use two computers that are set up on the network and move a 12.5MB file and see how long it takes

networkdoc :

But being that I am a Network Administrator and Cisco certified, I can 99.9% guarantee you that it is service related not router related.

Customer:

What will the 2 computer test results tell me?

networkdoc :

That test with a 12.5 MB file is = 100 Mbp

networkdoc :

Your router should be rated at no less than 54Mbps

networkdoc :

So it should take about 2-5 seconds to transfer the file.

networkdoc :

If its any longer than that there is a problem with the router

Customer:

Thank you

networkdoc, Network Administrator
Category: Networking
Satisfied Customers: 448
Experience: 5+ years of Information Technology and Systems Experience
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