Hi Lucy, I'll be happy to help with this issue
can you let me know what system/service you are being asked to change the password XXXXX?
Yes. I am trying to sign in to my home page with Comcast and access my e-mail.
how frequently has it asked you to change password?
and how long ago was the first time?
I think it was this Tuesday...
ok - so 2 password XXXXX in a very short space of time then
did you get any warning at all?
or just try to access the service and get a password XXXXX?
No. Just he message when I signed in that said "username and password XXXXX not match" or something like that.
ok - it could be that Comcast believed the account was compromised in some way
Perhaps. But how do I change my password XXXXX?
you should be able to use this link
I will try it.
I have enough right now to get by. Thank you for your help.
I'm out of time now, but I did read your answer and I have a new password XXX. Thanks.