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jctservice
jctservice, System Administrator
Category: Networking
Satisfied Customers: 707
Experience:  I'm an experienced IT systems administrator and engineer.
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Trying to access my D-Link router at : http://192.168.0.1/bsc_internet.php

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Trying to access my D-Link router at : http://192.168.0.1/bsc_internet.php , but getting "500 Internal Server Error". Can you help me?

jctservice :

Hi there! I'm Joey, and I'm happy to assist you today!

jctservice :

Often routers will not like you going to a specific page (such as "bsc_internet.php) before logging in.

jctservice :

try instead going to:

http://192.168.0.1

Customer:

Same result.

jctservice :

it there any further detail on that error page?

Customer:

Nope.

jctservice :

can you give me the model number of your router?

Customer:

"SURFboard Model: SB5101"

jctservice :

Are you trying to access your wireless router or your cable modem from your ISP

jctservice :

looks like an SB5101 is a motorola device, but your original request was referring to a dlink?

Customer:

The router.

jctservice :

ok, i think the SB5101 is yoru cable modem, not your wireles router

Customer:

Sorry, I grabbed the wrong device. It's WBR-1310.

jctservice :

thank youOk, have you tried to reset your WBR-1310

jctservice :

if not, lets do that but unplugging the device from AC power, then plugging back in. it will disconnect you from the interet for about 3 minutes

Customer:

No. How do I do that?

jctservice :

You will simply be unplugging the device from AC power, then plugging back in. it will disconnect you from the interet for about 3 minutes. This page will reconnect once the device is back on

Customer:

Okay, thanks, XXXXX XXXXX

jctservice :

no problem, talk to you momentarily

Customer:

Okay, are we connected again?

jctservice :

yes we are!

jctservice :

ok, lets try again to connect to:

http://192.168.0.1

Customer:

I'm into the site and logged in. Should be good from here on. Thanks!

jctservice :

Great!

jctservice :

That error you say "internal server error"

jctservice :

means that for some reason the "web server" (in your case, the dlink router) -- is having a problem and can't deliver the page you are trying to view

jctservice :

often, resetting the "server" (in your case again, the router) -- resolved the issue

jctservice :

If you have any further questions, please feel free to let me know… Just REPLY here at any time.

I has been my pleasure serving you! Thanks for using JustAnswer and have a great day!
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Customer:

Thanks Joey. You were a big help and very timely, and I won't forget this likely solution the next time it happens.

jctservice :

You are quite welcome, and hopefully you don't run into it very often!

jctservice and 11 other Networking Specialists are ready to help you