Have you gone through the whole connection reset process?
Are other machines on the network able to connect to the internet?
1. Unplug/shutdown everything. Routers, modems, PC's, everything.
2. Wait 60 seconds.
3. Plug in the MODEM.
4. Wait 60 seconds.
5. Plug in the ROUTER.
6. Wait 60 seconds.
7. Restart the PC.
See if the connection to the internet is restored.
Yes everything else on the network is connected to the internet. The netbook travels with me and i can't access websites from any of the wifi networks i have connected to
Well, there is the possibility that you have some form of Malware or a redirect virus that is causing the connectivity problem.
However, if you do not have access to the internet it will be very difficult to recover from.
You could go to another computer and download Microsoft Security Essentials from here:
Put the installation program on a usb flash drive.
Then transfer it to your netbook.
Install it, update it, and run a full scan.
this will take more than an hour.
After that is completed you will need to reset IE.
You do that here:
This process will take a while.
I have Norton Internet Security installed. I would hope not to have Malware
Norton Internet Security does not protect from all Malware.
NO internet security software protects from all malware.
But Microsoft Security Essentials is very good at finding and eliminating redirect viruses.
Please give this a try while Norton is disabled.
There are two files on the Microsoft site, amd64 and x86. Which do i use?
If your load of Windows is 32 bit, use the x86 one.
If it is 64-bit, use amd64
Ok i'll try that
I know this will take quite a while.
I will switch this to a Q&A format question.
This didn't work. I had previously restored back t the last date i know i had internet access. The but since a new windows update took place i have lost the connection again. Restoring no longer works.
I tried the clean reboot and still don't get a connection. I can't update the virus protection because it is not connected to the internet.
Ok. One other thing. I just went back to system config. The Norton bix won't untick, it comes back when i press apply
Ping stats. Sent 4 received 3 lost 1I'm typing on a smart phone.... that's a lot of text to type out for you.
Still no internet connecton. Uninstalling Norton.
Norton is gone, internet is back. I assume i can re-download Norton