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There can be a few things that might be causing this problem. One is maleware which can slip past Norton. Another is the settings in Internet Options, the other is the anti virus is causing you to not connect.
Somethings to think about here is the following. Is your Norton Anti Virus updated all the way? If it is not then Anti Virus programs tend to block you until you update the virus definitions. Try to make sure you anti virus is updated please and retest.
If that is not the case we need to check you Internet Options settings. Open up Internet Explorer. Select the Tools Menu then Internet options. If you can not find your Internet Options here you can go to your control panel and find it there as well. In internet options there should be a connections tab click on that tab. Then you will see a Lan
settings button. Click on this. Make sure the only check box that is checked is the top one that says Auto Detect settings. If the other two are checked please uncheck them. Then retest and see if you can connect.
The next idea is your anti virus has become corrupt and is blocking you. The only solution is to uninstall it and reinstall it. I myself use Microsoft Security Essentials. It covers maleware, viruses, and spy ware all in one. But before going that far lets try to prove this theory first. There is a way you can do a clean boot. A clean boot disables everything that is considered 3rd party software on startup. Once you do this then retest your Internet. In most cases you will find it will work. If this is the case then there is a 3rd party software that is causing the problem. The question is how to determine which program it is.
I am giving you a link to a Microsoft support article. It explains how to do a clean boot for testing. then it gives you the steps on how to re enable things one by one until you find the problem is back and can determine what software is causing the problem. In my experience it always seems to point to anti virus. But I could be wrong.
Please click on the following link and go through and do a clean boot and see if your Internet will work. Follow the instructions on how to enable things one by one to figure out which software is doing it. It is either a startup or service that can cause this problem.http://support.microsoft.com/kb/929135
If you get stuck any where just let me know and I can jump in and help you more. Just let me know where your stuck at. If you find the service or startup item that is causing the problem please let me know as well so I can give you the next steps to take to resolve this problem. Just tell me what startup or service that is the problem.
If this fixes your problem please take the time in giving me a good service rating for helping you with your problem. If you need more information please ask for more help and I will be glad to assist you more.