I will assist with this issue.
Are you able to log in the computer?
Sorry, I mean, log in the router?
Note: you may need to scroll up/down this web page in order to see all my replies.
Do you know your exact wireless password/security key (it is case-sensitive)?
It looks like you are not available to chat. Please reply back when you are available to continue. Thank you,
I have managed to connect.
Thank you for your help.
Great. You're welcome.
Do you have any further question?