I am here to help you with this issue.
When did you start having this problem with your laptop? Please let me know
Also, is there a wireless switch on the sides of your laptop? If so, ensure that it is in the ON position.
To better assist you, can you let me know the exact model of your Sony Vaio laptop?
If the problem was first noticed yesterday
It may be a good idea to do a system restore to the 14th
Can you go to Start > All programs > accessories > system tools > then click System restore
Let me make sure I understand correctly
the wireless has worked earlier this week?
or has it never worked?
Ok, I understand
Then we may need to download and install the latest drivers for this laptop before we attempt any kind of system restore
Let me pull those up
Oh, well you can download them on this PC, and use a USB drive to get the installation to the Sony laptop
Oh, I was not aware of that...
Is there anyway you could use a PC to continue this chat session?
If not, then I have some more things we could try.
Do you have any antivirus or firewall software installed on that laptop?
Can you uninstall that for now? That software causing problem when trying to connect to wireless networks
Especially if it's expired
ha ha, yeah. it's probably screwing you up
ok, let's see if you can hop onto your wireless connection now
What service pack level do you have?
Service pack 3?
right-click on my computer and select properties
Do you think you could connect the laptop with a ethernet cable?
I think we need to update the wireless drivers on it...
So you'll have to try that later?
Let's see if we can get it online.
Ok since you cannot copy a link from the ipad to the laptop.
Let's Google search Sony viao drivers
it should take you to a support page where you can search for the wireless drivers for your laptop.
It should say wireless
Did it ask to reboot?
Ok try to connect?
What does it say?
Ok let's do this.
Right click on my computer and go to Manage.
Then select device manager and tell me what you have under network adapters.
Is that all?
Can you try to connect to another wireless network? Or reboot the wireless router?
When you return, could you possibly disable the encryption and see if the laptop can connect that way.
Are you back?
I am here
Were you able to reset the wireless router?
No, it did not come through the chat
ok, so it still didn't work
Alright, i'm going to give you some commands to run on that laptop
Let me prepare them, one sec
I'm going to show you this microsoft article to reset your TCP/IP stack
You just need to follow the steps for your Windows XP system there
Were you able to open that link
On the wireless card?
yeah, you're not getting an IP address?
Have you ran the commands from the link on the laptop?
The microsoft support link that I sent you to.
There was a section for resetting your TCP/IP stack
What kind of wireless router are you using?
sometimes newer wireless routers can be configure to only send signal on the 5GHz signal and not the older 2.4GHz
ok, so that's not the problem...
I'm just going over everything we tried so far...
for the wireless connection?
Ok, let's make sure that the adapter is set to obtain an IP automatically
Ok on the laptop go to:
1. Control Panel2. open Network Connections
3. Right-click on Wireless Network Connection and select Properties
4. Select Internet Protocol (IPv4) 5. Click the Properites... button
and see if you have Obtain an IP address automatically and Obtain DNS server address automatically selected
what does it say?
I typed the short version
Those are all you have for your wireless network properties?
I dont thnk we're in the same place
Let me show you another link that has some visuals to it
Here we go
Instead of select the Local Area connection
follow the instruction and select the wireless network connection
Were you able to open the web site and follow through with it/
Start over with the instructions from the link
But instead of selecting the Local Area Networking, select the Wireless Network Connection adapter
Because you'll see a list there
I am out of idea, however, I will open this question up to other tech so that can come and assist you with that laptop
I think we've tried everything we can
sort of replacing the actual wireless card...
Actually, I don't want to give up yet...
Do you have access to an External USB wireless card?
I want to see if you're having this problem with other wireless adapters on that laptop
USB wifi adapters are cheap and can easily be returned to electronics store if they take back items
Ok, so do you want to continue with this next week?