Hi, My name is XXXXX XXXXX I will try and help you fix this.
This could be caused by a variety of reasons.
Let's try and figure out what the problem is.
Can you connect your printer either wired or wirelessly to your network (whichever one you are going to permanently use) and unplug the usb cable from your PC.
I now need two sets of information from you
The IP address, subnet mask and default gateway of your computer. This can be found by holding the windows key + r together and you will get a run prompt. in there type in "cmd" and hit enter. You are now at a command prompt window.
Type in "ipconfig /all" and it will come back with the information about your adapters.
On your printer
You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.
please reply with the requested information
Examine the settings shown on the network status sheet to diagnose any problems you have.
Sorry....hope I'm not too late....ip 192.168.1.89...subnet 255.255.255.0default gateway is blank
status sheet printed but I'm unable to identify any issues
Sorry...just found default gateway...192.168.1.254
also, 192.168.1.89 shows as "preferred" IPv4 Address
IP - 169.254.159.180/255.255.0.0/Default says NONE....from the printer status sheet
I've only been able to connect my printer to my local network once..since then I cant set up printer to my network. it continues to say failed. I'll tried with ethernet and printer still doesnt recognize network. i have the cable ready to plug in if u advise. Not sure why gateway is such....found under category Wireless LAN adapter Wireless Network Connection
wireless settings correct on printer...signal shows excellent
password XXXXX right...same one used to connect iphones to wireless router....restored wireless settings back to default and connected ethernet cable....printed status sheet....what info from the sheet would u need?
yes....this laptop is connected to the wireless router and is connected to the internet..
sorry....that was under <TCP/IP IPv4>......hope that was right
sent 4....received 4...lost 0 0% loss....it ping'd w 32 bytes...but i have 64? not sure if thats a factor....min 3ms, max 9ms...avg 5ms
the software is simply attempting to install again?....whats the quick way in case it doesnt work?