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Mark
Mark, Network Administrator
Category: Networking
Satisfied Customers: 799
Experience:  Windows and Linux - Networking, Design, and Administration
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I am trying to configure my Wansview NCB541W IP Camera so I

Customer Question

I am trying to configure my Wansview NCB541W IP Camera so I can access and monitor it remotely over the internet. It is set up and working on my local wireless network. I can see it and access it. I tried to use the Manufacture's DDNS Manufacture's Domain to access it but it says "This account does not exists". I also signed up for the Ispy service to see it remotely online. I can see it on their website but they say they use my local network through the software to see it online. I have forwarded my ports correctly as far as I can tell on my Netgear router as both services require. I have used portforwarding.com. I have tried everything and have been unsuccessful. I need someone to go into my accounts remotely if possible and fix it.
Submitted: 1 year ago.
Category: Networking
Expert:  Mark replied 1 year ago.

Mark :

Hello and thank you for choosing JustAnswer. My name is XXXXX XXXXX X will be your expert today.


 

Mark :

Please let me know when you are ready.


 

Customer:

I am here, ready to go.

Mark :

All right.


 

Mark :

Your question value is kinda low for this type of question, but I will give it a quick shot. It might be a common problem we can diagnose together.


 

Mark :

Can you visit http://whatismyip.com and tell me what your IP address is?


 

Customer:

Its 71.94.45.130

Mark :

Okay, I am checking your port settings now.


 

Mark :

Please standby.


 

Customer:

ok


 

Customer:

I have a detailed error message from the Ispy connect service if you want me to copy and paste it.

Mark :

Yes please.


 

Customer:

Local iSpy Server: http://192.168.1.150:8080
Checking local server... OK
Checking WebServer... OK
Checking your firewall... iSpy is enabled
Checking your account... Found:XXX@XXXXXX.XXX
Your subscription is valid.
IPv4: Checking port mappings...
1025 -> 1025 on 192.168.1.3 (TCP)
8080 -> 8080 on 192.168.1.150 (TCP)
Checking external access...
iSpyConnect is trying to contact your server at: http://71.94.45.130:8080/command.txt?test&auth=f2ddc6f4-3e4c-407e-a4f3-893da438e404
Failed: Could not connect to iSpy running on your computer. Check your firewall and router settings. If you continue local access, SMS and email alerts will still work but remote (external) access to view your cameras and microphones won't be available.
Your router should be configured to forward TCP traffic from WAN (external) port 8080 to internal (LAN) port 8080 on IP address 192.168.1.150
Check http://www.ispyconnect.com/userguide-connecting.aspx#6 for troubleshooting.
Your port mapping seems to be OK - try turning your router off and on again. Failing that we recommend checking with your ISP to see if they are blocking port 8080 or check if your antivirus protection (eset, zonealarm etc) is blocking iSpy.

If you still cannot get it working, please see the troubleshooting section here: http://www.ispyconnect.com/userguide-remote-access-troubleshooting.aspx

Customer:

It keeps saying to forward ports but my ports are forwarded.

Mark :

My scan came up with all of your ports filtered.


 

Mark :

What model router do you have?


 

Customer:

Netgear WGR614v10

Customer:

I dont know what you mean by filtered


 

Mark :

Filtered means there is no response at all to a request.


 

Customer:

ok


 

Mark :

If forwarding was working properly, there would either be an 'open' or 'closed' response.


 

Customer:

ok I have also tried lowering my firewall and turning off antivirus. I even uninstalled my antivirus at one point.


 

Mark :

On your Netgear, is port 8080 forwarded to 192.168.1.150 ?


 

Customer:

yes


 

Mark :

Do you have a software firewall?


 

Customer:

No, windows


 

Mark :

Have you tried disabling the Windows 7 firewall?


 

Customer:

yes


 

Customer:

Also the Wansview server wont work that came with the camera which shows as 002oabu.nwsvr.com You are supposed to be able to go to this website and view the camera


 

Customer:

I can give you access to my Ispy account if you want to look at it.

Mark :

That address is forwarding to the wrong IP address.


 

Customer:

ok


 

Mark :

No, as anything you post here is publicly accessible.


 

Customer:

I have a static Ip address


 

Mark :

I'm quite sure the problem is either with your Netgear or your computer.


 

Customer:

ok, cant I forward it to the right address through netgear port forwarding then?


 

Mark :

Let's double check your computer's IP address. If that is wrong, the port forwarding will not work.


 

Customer:

ok


 

Mark :

If it's forwarded to the right address, it should work.


 

Mark :

Open a command prompt (Start -> cmd) and enter


ipconfig

Mark :

Your IP address should be 192.168.1.150


 

Customer:

the IPV4 address is that one


 

Mark :

Okay, that is good.


 

Mark :

You can close that window and we'll now check the Netgear.


 

Customer:

ok


 

Mark :

Go ahead and log in to the Netgear at http://192.168.1.1


 

Customer:

Im already logged in


 

Mark :

Ok


 

Mark :

Click the Port Forwarding link near the left of the page.


 

Customer:

ok


 

Mark :

What do you have listed there?


 

Mark :

You can press the PrtScr button on your keyboard and paste a screenshot here.


 

Customer:

PrtScr is not working for some reason


 

Mark :

That's ok as you probably only have one or two entries in there. Can you tell me what they are?


 

Customer:

Full Size Image

Mark :

Got it.


 

Customer:

ok it worked


 

Mark :

Well, that page is all right.


 

Customer:

Ive also tried using different ports


 

Mark :

I take that .3 is your camera on port 1025?


 

Customer:

I tried configuring the program for a different port and then forwarding the new ports


 

Customer:

yes, that is the camera itself


 

Mark :

What happens if you access http://192.168.1.3:1025


 

Customer:

That takes me to the camera interface screen where I can see the camera


 

Mark :

Okay good.


 

Mark :

The problem is with your router then.


 

Mark :

For whatever reason (age, heat, defective) the port forwarding is not working correctly.


 

Mark :

You can try a firmware upgrade and a reset, but at worst you will need to purchase a new router.


 

Customer:

I completely reset the router a couple of times to factory reset too.


 

Customer:

so it could still work with my computer and give me signal but the port forwarding is bad?


 

Mark :

Then I recommend purchasing one from Wal-Mart or a similar retailer with a friendly return policy. If it doesn't work still (though it should!), then they will refund it no questions asked.


 

Mark :

That is correct.


 

Customer:

Because my computer and the camera are both running wirelessely off that router fine


 

Mark :

Let me double check that model though. Some routers you have to still turn port forwarding on.


 

Customer:

Also the Ispy service instruction manual said something about the ISP provider could be blocking ports before they even get to my router but I tried different ports


 

Mark :

It's rare for an ISP in the States to block port 8080, even rarer for 1025


 

Customer:

Also I tired to run the Ispy connect with a url under the noip.com address to avoid using ip address and that didnt work but I dont know if I did it right.


 

Mark :

I do not see a requirement to Enable port forwarding, so it's most likely a defective router.


 

Mark :

A URL will resolve to the same IP address.


 

Customer:

Here is what the Ispy service says "Use URL instead of IP address to connect to your iSpy server:

Use this if you have a domain or use dyndns.org (include your iSpy server port if applicable) - leave this blank to use your auto-detected external IP address"


 

Mark :

Yeah, that should be fine.


 

Customer:

but that doesnt work either


 

Mark :

Because of the defective router.


 

Mark :

I highly recommend swapping out the router to confirm. If it was something else, I would be surprised.


 

Mark :

I know it's not the computer as the port forwarding for the camera isn't working either.


 

Customer:

ok, I will try that. One more thing.

Customer:

armyvetcopcoach.no-ip.org is the url I set up and tried for the Ispy. How does that work exactly. Does it bypass the IP address?


 

Mark :

Let me see what it resolves to.


 

Customer:

Oh, and portforwarding.com software guaranteed the ports were forwarded. I bought their software and they say the ports are forwarded.


 

Customer:

unless they are getting a false report somehow


 

Mark :

That url resolves to 71.94.45.130 - Dynamic DNS (DYDNS or DDNS) checks your current IP address and assigns the subdomain to it. If your address were to change, it would automatically update the url so it will stay current.


 

Mark :

The screenshot that you attached shows your ports properly configured.


 

Customer:

so, even if I use the noip.com address it still could be the router?


 

Mark :

That is correct. Entering the noip.com address or the IP address will have the same result.


 

Customer:

oh ok. Alright then. Good job. I will buy a new router.


 

Mark :

You are quite welcome. Please don't forget to rate my service today and if for some reason the new router doesn't work, there is no charge for a follow-up here.


 

Customer:

any recommendations on a good router for this purpose?


 

Mark :

I highly recommend the Linksys brand.


 

Customer:

ok, thanks. bye.


 

Mark :

You're quite welcome. Take care.


 

Mark, Network Administrator
Category: Networking
Satisfied Customers: 799
Experience: Windows and Linux - Networking, Design, and Administration
Mark and 4 other Networking Specialists are ready to help you
Expert:  Mark replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

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Customer: replied 1 year ago.

I got a new router and have the same errors.

Customer: replied 1 year ago.
Relist: Inaccurate answer.
Expert:  Mark replied 1 year ago.
Hi Jason,

Let's walk through the router settings and double check everything is forwarded properly. You can just PrtScr a screenshot of it here again.

Do you have the IP camera forwarded as well?

Thank you,
Mark
Customer: replied 1 year ago.

Yes, everything is forwarded but it wont let me paste the screen here. It is saying too many characters. I had to get another Netgear router as no Linksys available.

Expert:  Mark replied 1 year ago.
If you are unable to paste it here, can you paste it to imgur.com and copy the link here? We should be able to at least access the IP camera remotely.
Customer: replied 1 year ago.

http://imgur.com/ijhs6

Expert:  Mark replied 1 year ago.
Can you tell me again what your public IP address is? http://whatismyip.com
Customer: replied 1 year ago.

71.94.45.130

Expert:  Mark replied 1 year ago.
Just to confirm, your IP camera is at 192.168.1.3:1025 and is currently on?
I'm not getting anything on port 1025.
Customer: replied 1 year ago.

yes, that is correct


 

Expert:  Mark replied 1 year ago.
There has to be something missing here.

The router's IP address is 71.94.45.130
It is forwarded to the camera at 192.168.1.3 with port 1025

That means you should be able to access the camera at http://192.168.1.3:1025 and http://71.94.45.130:1025

If you cannot, then we're missing something. Either another router on the network, wrong IP address, or a router configuration error. You did say you have a static IP.

How is your router configured with the static IP? Did you enter it or did it get it on it's own? Also, do both of the above camera links work?
Customer: replied 1 year ago.

I just got and switched everything over to a E1500 linksys router. All the same problems. The first link above works. The second does not. The second says page not found.

Customer: replied 1 year ago.
Relist: Other.
This did not solve the problem.
Expert:  Mark replied 1 year ago.
Is your computer connected to the same router as the IP camera? Do you have more than one IP address?
Customer: replied 1 year ago.

Yes, my computer is connected to the same router as the IP camera. I dont think I have more than one IP address. I am pretty sure I dont.

Customer: replied 1 year ago.

What about double NAT?


I saw this here but I dont get it.


http://inmethod.com/forum/posts/list/908.page

Customer: replied 1 year ago.
Relist: Incomplete answer.
Expert:  Mark replied 1 year ago.
Yeah, that's why I was asking if you have more than one router connected to the network.

If you only have one router and the camera plugs directly into it, then it's either a port forwarding problem or a mix up with the ip address. It is also possible, but very unlikely, that your internet service provider has blocked the ports.

Do a port scan here and let me know if anything comes back closed or open. Also, confirm that the IP address listed there is the same one you gave me earlier.
Customer: replied 1 year ago.

The scan did not tell me anything unless I am not clicking the right menus. Listed IP address is:71-94-45-130.static.trlk.ca.charter.com. I talked to my ISP and they say they are not blocking any ports. The camera is connected wirelessly to the router. The computer is also connected wirelessly to the router. I can see and control the camera wirelessly.

Expert:  Mark replied 1 year ago.
Tell it to scan all service ports and let me know what comes up there. That definitely appears to be the correct IP address.
Customer: replied 1 year ago.

they are all in green which means stealth.

Customer: replied 1 year ago.
Relist: Other.
Taking too long.

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