Hello and thank you for choosing JustAnswer. My name is XXXXX XXXXX I will be your expert today.
Please let me know when you are ready.
I am here, ready to go.
Your question value is kinda low for this type of question, but I will give it a quick shot. It might be a common problem we can diagnose together.
Can you visit http://whatismyip.com and tell me what your IP address is?
Okay, I am checking your port settings now.
I have a detailed error message from the Ispy connect service if you want me to copy and paste it.
Local iSpy Server: http://192.168.1.150:8080Checking local server... OKChecking WebServer... OKChecking your firewall... iSpy is enabledChecking your account... Found:[email protected]Your subscription is valid.IPv4: Checking port mappings... 1025 -> 1025 on 192.168.1.3 (TCP)8080 -> 8080 on 192.168.1.150 (TCP)Checking external access... iSpyConnect is trying to contact your server at: http://220.127.116.11:8080/command.txt?test&auth=f2ddc6f4-3e4c-407e-a4f3-893da438e404Failed: Could not connect to iSpy running on your computer. Check your firewall and router settings. If you continue local access, SMS and email alerts will still work but remote (external) access to view your cameras and microphones won't be available.Your router should be configured to forward TCP traffic from WAN (external) port 8080 to internal (LAN) port 8080 on IP address 192.168.1.150Check http://www.ispyconnect.com/userguide-connecting.aspx#6 for troubleshooting.Your port mapping seems to be OK - try turning your router off and on again. Failing that we recommend checking with your ISP to see if they are blocking port 8080 or check if your antivirus protection (eset, zonealarm etc) is blocking iSpy. If you still cannot get it working, please see the troubleshooting section here: http://www.ispyconnect.com/userguide-remote-access-troubleshooting.aspx
It keeps saying to forward ports but my ports are forwarded.
My scan came up with all of your ports filtered.
What model router do you have?
I dont know what you mean by filtered
Filtered means there is no response at all to a request.
If forwarding was working properly, there would either be an 'open' or 'closed' response.
ok I have also tried lowering my firewall and turning off antivirus. I even uninstalled my antivirus at one point.
On your Netgear, is port 8080 forwarded to 192.168.1.150 ?
Do you have a software firewall?
Have you tried disabling the Windows 7 firewall?
Also the Wansview server wont work that came with the camera which shows as 002oabu.nwsvr.com You are supposed to be able to go to this website and view the camera
I can give you access to my Ispy account if you want to look at it.
That address is forwarding to the wrong IP address.
No, as anything you post here is publicly accessible.
I have a static Ip address
I'm quite sure the problem is either with your Netgear or your computer.
ok, cant I forward it to the right address through netgear port forwarding then?
Let's double check your computer's IP address. If that is wrong, the port forwarding will not work.
If it's forwarded to the right address, it should work.
Open a command prompt (Start -> cmd) and enter
Your IP address should be 192.168.1.150
the IPV4 address is that one
Okay, that is good.
You can close that window and we'll now check the Netgear.
Go ahead and log in to the Netgear at http://192.168.1.1
Im already logged in
Click the Port Forwarding link near the left of the page.
What do you have listed there?
You can press the PrtScr button on your keyboard and paste a screenshot here.
PrtScr is not working for some reason
That's ok as you probably only have one or two entries in there. Can you tell me what they are?
ok it worked
Well, that page is all right.
Ive also tried using different ports
I take that .3 is your camera on port 1025?
I tried configuring the program for a different port and then forwarding the new ports
yes, that is the camera itself
What happens if you access http://192.168.1.3:1025
That takes me to the camera interface screen where I can see the camera
The problem is with your router then.
For whatever reason (age, heat, defective) the port forwarding is not working correctly.
You can try a firmware upgrade and a reset, but at worst you will need to purchase a new router.
I completely reset the router a couple of times to factory reset too.
so it could still work with my computer and give me signal but the port forwarding is bad?
Then I recommend purchasing one from Wal-Mart or a similar retailer with a friendly return policy. If it doesn't work still (though it should!), then they will refund it no questions asked.
That is correct.
Because my computer and the camera are both running wirelessely off that router fine
Let me double check that model though. Some routers you have to still turn port forwarding on.
Also the Ispy service instruction manual said something about the ISP provider could be blocking ports before they even get to my router but I tried different ports
It's rare for an ISP in the States to block port 8080, even rarer for 1025
Also I tired to run the Ispy connect with a url under the noip.com address to avoid using ip address and that didnt work but I dont know if I did it right.
I do not see a requirement to Enable port forwarding, so it's most likely a defective router.
A URL will resolve to the same IP address.
Here is what the Ispy service says "Use URL instead of IP address to connect to your iSpy server: Use this if you have a domain or use dyndns.org (include your iSpy server port if applicable) - leave this blank to use your auto-detected external IP address"
Yeah, that should be fine.
but that doesnt work either
Because of the defective router.
I highly recommend swapping out the router to confirm. If it was something else, I would be surprised.
I know it's not the computer as the port forwarding for the camera isn't working either.
ok, I will try that. One more thing.
armyvetcopcoach.no-ip.org is the url I set up and tried for the Ispy. How does that work exactly. Does it bypass the IP address?
Let me see what it resolves to.
Oh, and portforwarding.com software guaranteed the ports were forwarded. I bought their software and they say the ports are forwarded.
unless they are getting a false report somehow
That url resolves to 18.104.22.168 - Dynamic DNS (DYDNS or DDNS) checks your current IP address and assigns the subdomain to it. If your address were to change, it would automatically update the url so it will stay current.
The screenshot that you attached shows your ports properly configured.
so, even if I use the noip.com address it still could be the router?
That is correct. Entering the noip.com address or the IP address will have the same result.
oh ok. Alright then. Good job. I will buy a new router.
You are quite welcome. Please don't forget to rate my service today and if for some reason the new router doesn't work, there is no charge for a follow-up here.
any recommendations on a good router for this purpose?
I highly recommend the Linksys brand.
ok, thanks. bye.
Such as this one.
You're quite welcome. Take care.
I got a new router and have the same errors.
Yes, everything is forwarded but it wont let me paste the screen here. It is saying too many characters. I had to get another Netgear router as no Linksys available.
yes, that is correct
I just got and switched everything over to a E1500 linksys router. All the same problems. The first link above works. The second does not. The second says page not found.
Yes, my computer is connected to the same router as the IP camera. I dont think I have more than one IP address. I am pretty sure I dont.
What about double NAT?
I saw this here but I dont get it.
The scan did not tell me anything unless I am not clicking the right menus. Listed IP address is:71-94-45-130.static.trlk.ca.charter.com. I talked to my ISP and they say they are not blocking any ports. The camera is connected wirelessly to the router. The computer is also connected wirelessly to the router. I can see and control the camera wirelessly.
they are all in green which means stealth.