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Hello, my name is XXXXX XXXXX I can assist you.
Please tell me in detain what you have accomplished so far.
Not really sure cameras are set up but what I am trying to do is be able to view the cameras online I think the ports are forwarded but not sure on that either
my router supposedly has built in port forwarding but still cant pull it up online
can we do a screen share to see if you can make it happen
I want to be able to view them on my phone and web browser
First of all, can you see the cameras from a local computer?
What IP address did you set for the DVR?
And what is the web port and video port?
well not sure what to set the dvr up as static, dhcp , ppoe, I have tried all settings no results
Okay, what is the ip address of a computer on your network?
This can be found by typing ipconfig at a command prompt.
default gateway ip 192.168.1.1
And your IP address?
What model is your router?
my ip on the computer im on now is 192.168.1.3
I have a desktop as well
Okay, set your DVR to Static. Give it an address of 192.168.1.201 with a subnet mask of 255.255.255.0 and a default gateway of 192.168.1.1
Set the web port to 80 (or 8080) and the video port to 9000.
What model is your router so I can give you instructions on setting it up properly?
actiontec mi424 rev I
Ok, did you use 80 or 8080 for the web port?
From a browser, type http://192.168.1.201:8080 in the address bar. You should connect to your camera
it tells me connection has timed out I did that from my desktop
Please verify the settings on the DVR, save , and restart.
ok I am in the camera admin screen but cant see the live feed
Did you log in? Were you prompted for an ActiveX control or application install?
Which browser are you using?
Ok, right below the address bar there should have been a prompt for installing. Please refress you page and see if it appears.
took me back to login screen
Login and try to access a camera.
I am in the admin area right now
What happens when you try to view a live feed from camera 1?
Hmm, I am going to ask you to reset your browser. Pleas go to tools > Internet Options > Advanced and click the reset button. Then you will need to restart your browser. Then try to attach to camera again.
ok clear history etc
Still same results blank screen took me to login screen again lets make sure I reset my browser correctly I went to int. options and deleted history
Internet options > Advanced tab (last tab) > Reset (button)
now it took me to search page
once I did that and typed in the ip address
didn't take me to the admin area of the cameras just brought up bing search with the ip
Put the http:// in front
Try again please using http://192.168.1.201:8080
ok asking me if I want to run the add on
webpage wants to run the following addon DVRocx.ocx not available
when I clicked on runn add on it took me to admin screen logged in no cam feed should I try https
You can try.
that did nothing Still have a blank screen I even tried resetting my browse again as well the add message that wants to ren says not available at the end of the message does that have anything to do with it
I have a dyn dns will this work now that we have this part set up with the ip configured
The not available bothers me a bit. Try rebooting the DVR and attaching to it again. Without installing this control, there will be no video.
We still have to setup port forwarding, but local video first.
I unplugged it from the back and plugged it back in do we have to re do the settings again
No, they are saved in the DVR.
I reset my ie explorer again and brought it back up and a pop up window says set up ie explorer use recommended security and compatability or dont use recommended settings which one of the should I choose
Recommended is fine for now. Go look and see if you can find this file -C:\Windows\SysWOW64 is a file called HiDvrOcx.ocx. If yes, delete it and try to attach to the DVR again.
I go to c drive and then what
im in syswow now
Look for and delete if found HiDVRocx
will it be a folder if it isnt a folder I dont see it
No, just a file. Try and connect again.
I see some with DVR on the name but no Hi
What do you have?
Are they OCX files?
there are about 5 different ones
I'm fixing to head home. I will be off line for about 75-90 minutes. Let me ponder this on the way home.
ok how will i know u are back online
Please do not reply back until you hear from me or another expert will pick up this ticket. Thanks, John
You will get an email, or just keep an eye on this window.
I am back.
I will search around and see what we can do to get the ovx file to install.
Ok i have it pulled up on ie explorer live cam feed now the port part correct
You have video?
Log into your router.
yes on my desktop still trying to get it to pull up on my laptop though
i will login in to router now
in the router page
Go to Port Forwarding.
To set up advanced port forwarding (custom ports):1. Click the arrow next to “Application to forward…” and select Custom Portsfrom the drop-down menu.Enter the host name (from the drop-down list) or local 2. IP address of thecomputer providing the service in the “Specify IP” text box. Note that onlyone local network computer can be assigned to provide a specific service orapplication.3. Click Advanced.4. Select the Internet protocol to be provided from the “Protocol” drop-downlist. Depending on the protocol selected, additional options appear inthe screen.5. Select the connection with which this port forwarding rule will be activefrom the “WAN Connection Type” drop-down list.6. To select a port to forward communications to (this is optional), select“Specify” from the “Forward to Port” drop-down list, then, in the text boxthat appears, enter the port number. If no port is identified, select “Same asIncoming Port.”7. If this port will be active all the time, select “Always” from the “Schedule”drop-down list. If the rule will only be active at certain times, select “UserDefined” and click Add. Then, add a schedule rule (for more details aboutschedule rules, see the “Advanced Settings” chapter of this manual).8. If source and destination ports need to be specified, select Specify from thedrop-down menu list (by clicking on the appropriate arrow), then enteringthe port numbers.9. Click Apply to save the changes. The new port forwarding rule appears inthe “Applied rules” table at the bottom of the screen.
Basically, we want to forward from the "outside" port 80 (tcp and udp) to 192.168.1.201 and same with 9000.
which ip do I enter the one on the dvr
it has a drop down box with selections tcp, udp or both which one of these do I select
if I want to forward this to a dyndns how is that done
Who provides your dyndns service?
I'm putting together some
instructions for you
I am in the advanced section ok now when I specify an ip do I put the port number after the ip
Is the block marked port #? I dont have that screen
Setting up Dynamic DNSTo set up Dynamic DNS on the FiOS Router, click Dynamic DNS in the Advancedscreen. When the “Dynamic DNS” screen appears, click New DynamicDNS Entry. Another Dynamic DNS screen appears. Configure the following parameters:Host NameEnter the full Dynamic DNS domain in this text box.ConnectionSelect the connection with which to couple the Dynamic DNS service. Optionsinclude Broadband Connection (Ethernet), Broadband Connection (Coax),and WAN PPPoE.ProviderSelect the FiOS Router’s Dynamic DNS account provider from the drop-down list.User NameEnter the Dynamic DNS user name in this text box.PasswordEnter the Dynamic DNS password XXXXX this text box.Dynamic DNS SystemSelect one of the options from the drop-down list.WildcardSelect the “Wildcard” check box to allow any URL that includes the domainname (“here.yourhost.dyndns.org,” for example) to connect.
there is a box that says source ports is this where i enter the 8080
In both source and destination
schedule rules choice always?
then click add
wait wan connection type all broadband devices
and the next selection is forward to port same as incoming or specify
On first, what are the options in the drop down?
Second, send to same port #
dropdowns for wan connection type are :all broadband connections and broadband connection ethernet/coax and then wan ppoe
then on the forward to port selections are same as incoming port and specify
ok I see the ip is now forwarded
You have it setup outside 8080 (both tcp udp) to ip address 192.168.1.201 8080?
You should be good to go. from the outside now.
Or after you setup dyndns
and then to set it up for dyns just follow instructions you sent
ok thanks for your help
You are quite welcome.