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Erik B., Network Admin
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Windows Vista unable to connect to Wifi network with new router

Resolved Question:

Windows Vista unable to connect to Wifi network with new router D-Link DIR-825, says local access only

Submitted: 10 months ago.
Category: Networking
Expert:  Erik B. replied 10 months ago.

Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX X will be happy to assist you.

We may need to update the driver on the Vista computer. Could you do the following for me please?

  1. Hold down the Windows key on the keyboard and press the R key to open the Run window.
  2. Type devmgmt.msc and click OK to open the Device Manager.
  3. In the Device Manager, click the + next to Network Adapters. Please tell me what is listed.

 

 

Thanks!

Customer: replied 10 months ago.

Atheros AR5007 802.11b/g WiFi Adapter


Realtek RTL8139/810x Family Fast Ethernet NIC


 

Expert:  Erik B. replied 10 months ago.

Sorry for the delay. OK we want to update the Atheros first to see if that corrects the issue. Here is what I want you to do:

  1. CLICK HERE to download the driver for your wireless card. If you are not using the computer with the connection issue, please save it to a flash drive and use that drive to copy it to the non working computer.
  2. After the download completes, open the file and click on Extract.
  3. Go through the extraction wizard and make a note of where you extract the files to.
  4. Now, in the Device Manager right click the Atheros AR5007G and choose Update Driver Software.
  5. Click Browse my computer for driver software.
  6. Click Browse and then choose the folder where you extracted the drivers to.
  7. Click Next and then wait for the driver to update.



After the update, try to get on the network. Hopefully it will now connect properly. Let me know either way. I will be here. Thanks!

Customer: replied 10 months ago.

After a while trying to install the driver it failed and I was unable to see any network, I had to reset the computer to activate my network device again (I'm currently connected to an unsecured network)


Still cannot connect to my secured network

Expert:  Erik B. replied 10 months ago.

That is odd, the driver install should not have failed. Do you by any chance remember the error you got?

Also, on the D-Link, which wireless encryption are you using to secure the network? You may need to bump it down to WPA if you are using WPA2 in order to get the older card to work.

Customer: replied 10 months ago.

No error number or whatever, it just said that it hasnt been installed...!


I tried already turning into WPA but the network was not working because it said the parameters were not ok

Expert:  Erik B. replied 10 months ago.

It said that on the Vista computer? About the parameters not being correct? We can fix that if so.

Customer: replied 10 months ago.

yes on the Vista computer, right now the network that I cant connect to is a WPA2 Personnal, if I change those settings the network will have a red X right to his name.


I can connect to my secured network, but when I open my browser I dont have any connexion it says local only

Expert:  Erik B. replied 10 months ago.

OK let's change the network to WPA only and then do this on the Vista computer:

  1. Right click the Vista networking icon (This icon will look like two monitors on top of each other) in your system tray next to your clock and choose Network and Sharing Center.
  2. Click Manage Wireless Networks on the left.
  3. Highlight your network and click Remove.
  4. Reboot the computer.

Next your must reconnect to your network using the correct information.

1. Right click the network icon in your system tray next to your clock (it looks like two monitors on top of each other) and choose Connect to a Network.

2. A list of available networks should appear and you should your network name in the list.

3. Highlight your network and click Connect.

4. If prompted, type in your password XXXXX click OK.

5. After a moment you should be connected.

Now that you are properly connected to the WPA network, can you get online, or is it the same error (Local Access Only)?

Customer: replied 10 months ago.

I did everything but still cant connect to the network with WPA, I can only connect when WPA2 Personnal with the same local only error

Expert:  Erik B. replied 10 months ago.

OK what happens now when you try to connect with WPA? Do you get an error message?

Customer: replied 10 months ago.

,I can connect to any other network but not to this one

Customer: replied 10 months ago.

Yes there is a red X right to the network's name and I cant connect to it

Expert:  Erik B. replied 10 months ago.

OK did you follow the second set of instructions? The red X is there because there are some settings on the Vista laptop that need to be deleted. Here are the instructions:

  1. Right click the Vista networking icon (This icon will look like two monitors on top of each other) in your system tray next to your clock and choose Network and Sharing Center.
  2. Click Manage Wireless Networks on the left.
  3. Highlight your network and click Remove.

 

 

 

That should then allow you to at least try to join the network (no red X). Once you do that please let me know if you can at least try to join the WPA network.

Customer: replied 10 months ago.

Ok now it seems to work and honestly dont really know why haha, the network is still in WPA2 but everything is working !?

Expert:  Erik B. replied 10 months ago.

Heh sometimes I love computers. Did you remove the network and then readd it or did it just start working on its own?

Customer: replied 10 months ago.

Removed it, but I did it two times before and didnt work, the third time did work !


Thx

Expert:  Erik B. replied 10 months ago.

How odd! Well good work at any rate. Let me know if you need anything else by clicking the Reply to Expert button; I will be here. Thanks so much for choosing Just Answer.

Erik B., Network Admin
Category: Networking
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Satisfied Customers: 4435
Experience: 8 Years Experience, MCSE, MCP
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