Dear Sir, I have recently connected and 'programmed' my Netgear universal WiFi Internet adapter (WNCE2001) to my Sony KDL 32V5500 tv, but have been unable to have a green wlan light even alongside the router let alone the tv which is on the ground floor about 6 metres away. I have attempted to re-programme the WNCE2001 but cannot find the website stated. I am not in electronics so a fix in plain language would be a help.Regards,Ray Ridgewell.
Computer OS: Windows XP
Disconnecting and reconnecting the Netgear, placing the Netgear adjacent to the wireless router, re-programming the Netgear.,changing the power source from usb to the 13 amp plug charger included in the box.
My name is XXXX XXX i'm an IT expert. For information, can you provide the make and model of your wireless router?
Can you also advise me what labels/symbols are on the lights on the router, and are they - Lit, Flashing,Off? Thanks.
Do you also have any devices that use wireless internet successfully already?
Dear Phil, the router is a Thomson TG585 v8. the lights are:- internet,, Broadband, wireless, ethernet and power. All lights are lit but if on-line several could be flashing at any one time. At the moment the ethernet light and the Internet light are flashing intermitently. Because the router is next to the p.c. it is connected with an ethernet cable, I do not have any other devices using the wireless. I have friends that have used the router password XX 'hook up' their laptop to my router. Regards, Ray.
Thankyou. So the router there comes with a wireless name (SSID) and password (a.k.a WPA Key, Pre shared Key, Wireless Key) and should be labelled on the back of the thomson? Can you confirm you have these details?
I assume you have as you mention firends use the wifi, just best to cover everythign from the ground up!
- Okay - assuming you have these details, I will take 30 - 40 mins to write you out a step-by-step layman's guide for setting up this device and talk you through step by step in this chat. please hold on for me. Thanks Ray.
Dear Phil, The router has the SSID that you mention plus the wireless key number, it also has a Router password.
Thanks Ray, Be back soon with your step by step guide to getting this going. You can print and keep it once i have written it up.
Dear Phil, The router has a SSID and a wireless key, plus a router password.
1. Turn the device on. 2. Use a pin or paperclip to reset the device. Whilst the power is on. -- To factory reset - Hold the pin into the reset hole at the bottom of the device for 30 seconds. 3. Connect the device to a computer's ethernet (network) port using the cable. -- Plug this cable in instead of the usual internet cable that goes to your PC from your router. Wait until both the Power and LAN LEDs are solid green4. Open the internet on your PC. - It may not load a page up at first so don't worry. If it doesn't:: 4a. type into the 'Address bar' (Top bar with http://... etc.. ) the following: http://www.mywifiext.net Let me know if this opens the netgear page or not. It should. 5. From the menu on the left, select Setup Wizard.(Or.. The wizard may open automatically)6. Choose your network name (SSID) from the list. Click Next/Continue.7. Enter your WPA Key/Wireless password XXXXX prompted. 8. Click Finish. 9. Test the internet connection on the computer you are using. Use a new web browser page to ensure the connection is working. If not, let me know at this point. If it is not working, to get back online, you will need to plug the cable from the router back into the PC instead of the wireless adapter.
Dear Phil, Sorry I've been so long in replying. I have contacted the Broadband supplier , and he has suggested changing the router channel from automatic to manual and trying to find a suitable channel with the greatest signal strength, which at the moment is 34%. The Sony t.v. does not recognise any other external inputs, perhaps its the t.v. supplier that needs my attention. Maybe he has a route that is not readily available to the home owner. Thank you for your time, if there is something else you'd like me to try, I'll have another go. Please let me know what you decide. Regards, Ray. The reprogramming of the wifi Internet Adapter as per your instructions worked well.
The Wifi adapter's lights will show when you are connected. The WLAN light will illuminate whether you are plugged into the TV. After reprogramming, is this light showing up now?
If it is, then the TV could be the issue.
If not, we need to concentrate on the wireless.
Dear Phil, TheLAN lights up Green together with the power light, but the WLAN light is red most of the time and for a few seconds occasionally it shows amber. Looking at the book of words this means the signal from the router is insufficient to transmit a command to operate the TV. From your discusions I will contact the Sony people and establish further info about the TV. Thank you for your help, I will pay your fee and let you know how I got on, if that is of any help. Maybe you will have another query of this nature. Regards, Ray
Desktop Support analyst., IT Business Owner, Networking Specialist
Hi Ray,I'm just following up with you to see how everything is going. Do you need help talking through changing the wireless channel etc.?Let me know,Phil
Hi Phil, Its all come to a standstill at the moment. My Broadband supplier gave me a link from their e-mail to the site where I could go into the programme to change the routers channel, but the site will not let me log on and says that I am performing an unauthorised proceedure. I have not been back to them and have decided to try another route. After talking to a friend 'in the know' he too has a problem with getting his router signal through two rooms. So I have purchased, at his suggestion, from Amazon, A pair of -TP Link 200Mbp home link. You need a minimum of two. They plug into the house electricity and transmit the signal around the electrical sockets, one connects to the router and the other to the t.v. plugged into the electrical mains but not using the emf just using the cables in the wall as a link between the router and the tv. I am waiting for the delivery as of this moment. Perhaps I can let you know how I get on. The Netgear gadget I'm going to shelve at the moment.
Okay, by all means keep me informed and ask me anything you need.Cheers, Phil
About two weeks ago we discussed the pairing of a NET-GEAR streaming device, and I did not have the knowledge to see to it on my own, you kindly gave me guidance.
It still did not work, something to do with 'not being in line of sight'. so the product was abandend and a TP_LINK PA211KIT installed instead. This has done the trick. Once again thank you for your help.
Fantastic Ray, Glad everything is working for you now. Thanks for letting me know the resolution as well.Kind regards, Phil.