Do you have any computers that are able to connect to this device using WiFi? If so, we can probably get the security information from them
If not, I would recommend doing a reset on the device
I'm here to help you out, I'm not sure why you already gave me a rating of "Bad Service" without even talking to me
Karen, I can give you step by step instructions on getting into the router to look at and modify the WiFi settings
I was in the middle of typing out instructions for fixing your problem when you inexplicably gave me a poor rating, but it's pretty clear that you are unwilling to work with me. This is a pretty easy fix and we could have had this done within 10-15 minutes. Have a good rest of the weekend.
1) Open Internet Explorer
2) Type 192.168.1.1 (in the address bar/url at the top) and press enter or click here: http://192.168.1.1
Username: (LEAVE THIS BLANK)Password: admin
3) Click Wireless
4) Click Wireless Security
The WPA Shared Key is your current password, you can leave it as is, or change it and then click save settings and close it out.
If you need additional help, please click on the below link for a step by step guide: