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Netman70, LAN/WAN Engineer
Category: Networking
Positive Feedback: 77.3 %
Satisfied Customers: 214
Experience: I have 5 yrs experience working in IT
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I would like help on maually seting up a Linksys RE 1000 Extender

Customer Question

I would like help on maually seting up a Linksys RE 1000 Extender to a Lynksys to a Linksys G broadband 2.4 GHz router.

Submitted: 11 months ago.
Category: Networking
Expert:  Drew replied 11 months ago.

Hi, my name is XXXXX XXXXX X look forward to helping you today. I know first hand how frustrating these issues can be. Thanks for the chance to assist.

Please tell me the model of your Linksys G router.

Cheers,

Drew

Customer: replied 11 months ago.

where is the model id located

Customer: replied 11 months ago.

where is the model id located. note! I do not want any other offers or services!

Expert:  Brian Kelly replied 11 months ago.

Hi my name is XXXXX XXXXX X would be happy to help.

Heres what Ill need from you:
1: The Model of your router. It should be on a sticker on the bottom if I am not mistaken. Should be something like but not necessarily WRT54g
2: Can you tell me what you mean by "manually" setting it up? Would there be anything wrong with us running a setup prgram that would set it up for you?

Thanks,
brian

Customer: replied 11 months ago.

WRT54G v.3 is correct.


 


I tried to use the CD that came with the RE 1000 for the set up. It will not progress.

Expert:  Brian Kelly replied 11 months ago.

Ok here is what I can do. It looks like you will have to do it manually as you suggested. If you look at chapter 6 of the manual here, it walks you through the process step by step with screen shots. I can ofcourse answer any questions you have a long the way.

Customer: replied 11 months ago.

My router works fine. I have had it for several years. What I want to do now is connect and configure my RE 1000 Wireless-N Range Extender to my router.

Expert:  Brian Kelly replied 11 months ago.

ah ok Im so sorry. I lost track of the original problem for a second there.

Ok in that case if the cd wont complete, lets download the latest version of it and try that before we dig in too deep.

You can get it here

Customer: replied 11 months ago.

I can't mouse-click on "get it here"

Expert:  Brian Kelly replied 11 months ago.

Hmm try this one

Once you get to the page click downloads, then select your version (theres only one), and download "Extender setup for PC"
XXXXX XXXXX41129.7417396991

Customer: replied 11 months ago.

Still doesn't work

Expert:  Brian Kelly replied 11 months ago.

Can you copy and paste this into your browser?
http://homesupport.cisco.com/en-us/support/rangeexpanders/RE1000

Once you get to the page click downloads, then select your version (theres only one), and download "Extender setup for PC"

Customer: replied 11 months ago.

I get a message that active x scripting may be disabled

Expert:  Brian Kelly replied 11 months ago.

Hmm. I tell you what, I am going to Opt out and let another expert have a look at this one.

Customer: replied 11 months ago.

OK I have to leave now but will get back to you

Expert:  Jason replied 11 months ago.

Greetings,

Thank you for your question and your time today.

My name is XXXXX XXX I will be the expert working with you today to help resolve your problem.


Do you still need help with this problem? If so, may I remote into your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.

Customer: replied 10 months ago.

OK, give it a try.

Expert:  Jason replied 10 months ago.



Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=509930a9-c81f-4618-a662-91fc069d753c&SUPPORT=NET


Customer: replied 10 months ago.

How long does it take to connect to remote app?

Expert:  Jason replied 10 months ago.


It looks like you have not clicked the link, yet.

Please, click it again, download and run the remote app.

Customer: replied 10 months ago.

I clicked it immmediately ater you initially sent it. It did not download

Expert:  Jason replied 10 months ago.


What happens when you click the link?

Customer: replied 10 months ago.

The wheel just keeps on turning

Expert:  Jason replied 10 months ago.


I am not there and cannot see what you see.

Which wheel is turning?

Please, click the link again and try once more.

Customer: replied 10 months ago.

Th wheel next to "joining your session"

Expert:  Jason replied 10 months ago.



I do not know what's going on.

The remote server is still indicating that you have not clicked the link.

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 10 months ago.

IE

Expert:  Jason replied 10 months ago.

Please, perform the following steps:
- Close all Internet Explorer windows (VERY IMPORTANT STEP)
- Click the Start button
- Type: inetcpL.cpL
- Press the Enter key on the keyboard
- Click the Advanced tab on the top right
- Click the Reset button
- Click the checkbox and click RESET
- Open Internet Explorer and click the link below:

http://67.192.95.188:8040/?Session=509930a9-c81f-4618-a662-91fc069d753c&SUPPORT=NET


Customer: replied 10 months ago.

It still doesn't work. I am fininshed with your "service"

Customer: replied 10 months ago.

Please return my comtuter to its original settings

Expert:  Netman70 replied 10 months ago.

Hi, Welcome to just answers, My name is XXXXX XXX I will be assisting you today.

 

Go to this web site and it will help you setup the RE 1000 http://seoroot.com/blog/linksys-wireless-extenders/how-to-configure-linksys-re1000-range-expander-manually.html

 

Scroll down and read the steps.

 

 

Expert:  Netman70 replied 10 months ago.

Why did you rate me bad service I was just trying to Help, That rating reflects me as a professional.

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