We just bought an Asus laptop X401A-RPK4 - which connects wirelessly to the internet via a router. The problem is that it keeps disconnecting from the internet. The troubleshooter resolves the problem but the interruptions are a nuisance. Any idea what might cause this?
Hello,My name is David. Quite often this issue can be caused by interference from another network. So next change the wireless router configuration so that is uses channel 1, 6, or 11 as those are non-overlapping channels that are less likely to have interference. Another thing you can do is to find the channels and signal strength of other networks around you because a stronger signal strength from other networks may also cause this problem. To do this click the link below and download and install the Netstumbler program and then launch Netstumbler. It will display information such as channel, signal strength and SSID information about the other networks that can help you select a channel that is not in use and also adjust the direction of the router antenna and location of the router to increase signal to the computer.click hereAlso, remove any microwave ovens or wireless 2.4 Ghz phones between the router and computer as that will also cause interference.If still not resolved please let me know the results before rating the answer and I will continue to assist with other potential solutions. Thanks.
The thing is that other laptops connect fine in the same location, and this new laptop experiences the same problem everywhere. The computer has a trouble shooter that resets the wireless adapter and resolves the problem. I saved the log, but it's not in a format that I can't open. I couldn't figure out any way to copy - paste the log from the popup window into an email. The log provides a lot of information about various channels and such, but I don't know enough to understand it.
Ok so it could be that the wireless adapter driver is corrupt. So next click the Windows Start button then typedevmgmt.mscin the Search box and press Enter. Then in Device Manager click the + next to Network Adapters, then right click on the wireless adapter device in the list and click Uninstall. Then reboot the computer, let Windows reinstall the wireless device driver, then test to see if the issue is resolved. If still not resolved please let me know the results before rating the answer and I will continue to assist with other potential solutions. Thanks.
I may have figured out the problem - the diagnostics log said to change from maximum power savings to medium power savings specifically relating to wireless. So far so good. No way you could have come up with this so I'll still rate you well.
How do I accept your answer and pay you?
Glad the issue is resolved and thank you.David L.