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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 27198
Experience:  Great troubleshooting skills with computer and network.
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How do you tell if a router has gone bad. I can no longer

Resolved Question:

How do you tell if a router has gone bad. I can no longer connect to internet via my wireless router?
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.
Hi,

If the modem and desktop are connected to the router, does Internet work on the desktop?

What's the error message when connecting the laptop to your wireless network name?

Thank you,
Customer: replied 2 years ago.

yes desktop works on internet - I am on it now


 


I dont get a error message just wont connect nor does my router show up in the list of availabve conenctions

Expert:  Viet - Network Tech replied 2 years ago.
Is the desktop working when it's connected to the modem or to the router?

What's the brand and model of the router? Does the laptop see a the brand name of the router in the list of available connections? Does the laptop see your neighbor's wireless?

What's the brand and model of the wireless router?

Thank you,
Customer: replied 2 years ago.

Desktop connected through the router to modem


 


linksys wireless g


wrts54gs

Expert:  Viet - Network Tech replied 2 years ago.
Please also let me know:

Does the laptop see the name linksys in the list of available connections?
Does the laptop see your neighbor's wireless network name(s)?

Thank you,
Customer: replied 2 years ago.

no


yes

Expert:  Viet - Network Tech replied 2 years ago.
Can you reset the router: make sure the router has power, then use a paper clip to press & hold the tiny reset hole/button located on the back/bottom of the router for 10 seconds. Then wait a few minutes, then see if the laptop see the name linksys? Thank you,
Customer: replied 2 years ago.

reset router as you indicated


linksys did show up but still will not connect


after a few seconds the linksys disappeared from list

Expert:  Viet - Network Tech replied 2 years ago.
Do you have another laptop or wireless device to check?

What's the brand and model of the laptop? Does it have windows 7?

Can you click on Start, then right-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit?

 

Thank you,

Customer: replied 2 years ago.

Yes I have another lap top and it is the same situatiion


acer 5750-6421 with win 7


64 bit os

Expert:  Viet - Network Tech replied 2 years ago.
I'm sorry, this confirms the wireless antenna/hardware of the router is bad; can you get a new wireless router? Thank you,
Customer: replied 2 years ago.
not right now
Expert:  Viet - Network Tech replied 2 years ago.
OK, any time. Thank you.
Customer: replied 2 years ago.
the router seems to be real hot on bottom. Is this normal?
Expert:  Viet - Network Tech replied 2 years ago.
No, it's not normal; I also have a linksys and I just touched it; it is normally just warm, not really hot. Thank you,
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 27198
Experience: Great troubleshooting skills with computer and network.
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