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Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 13383
Experience:  5 years as Network Admin, 10+ years of IT support
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how can I get my old email address back.

Resolved Question:

how can I get my old email address back.
Submitted: 2 years ago.
Category: Networking
Expert:  Josh replied 2 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you,

If you click here ---> http://www.gmail.com

Are you brought to an inbox?
Customer: replied 2 years ago.
yes. I have managed to get my old email gmail address, but cannot access my contacts nor can I import them
Expert:  Josh replied 2 years ago.
Were your contacts in your Gmail account previously or are they in a different account?
Customer: replied 2 years ago.
they are in my gmail account
Expert:  Josh replied 2 years ago.
Thank you for that information.

Are you unable to find your contacts OR when you click on Contacts do you get a blank page?
Customer: replied 2 years ago.
I cannot access my old account. Chrome is telling me I cannot import from one gmail address to another which sounds dumb to me
Expert:  Josh replied 2 years ago.
Annette,

Just to confirm - You cannot log into the old account; is that correct?
Customer: replied 2 years ago.
yes, I have been able to create my old address in the new account as an alternative address, i cannot access my old address nor locate my contacts, Chrome is telling me I cannot import from one gmail address to another and my old account has just vanished
Expert:  Josh replied 2 years ago.
Please click here ----> http://www.gmail.com

Click on the email address in the upper right hand corner and select SIGN OUT/LOG OFF

Click here ---> http://www.gmail.com

Sign into your old account; If you get any error messages please let me know
Customer: replied 2 years ago.
JOSH, thank you! I am back to my old account, now I will delete the mess I created. You done good!! ( as we say in the South)
A
Expert:  Josh replied 2 years ago.
You are so welcome!

Please rate my answer before you go!
Josh, Helpdesk
Category: Networking
Satisfied Customers: 13383
Experience: 5 years as Network Admin, 10+ years of IT support
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5 years as Network Admin, 10+ years of IT support