Charter has recently decided not to install wireless modems. The technician said I could switch it our ( we had a netgear one we previously used) but I am not sure how to go about it.
Computer OS: Windows XP
jusat switching it out, no service
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.Can you tell me the model of the netgear pleaseAlso, with your Charter account, did you receive a username and password XXXXX them to be used in the PPPOE connection?Thank You
Gateway CGD24G. I did not receive a user name and password XXXXX PPPOE connection.
Than You BarbaraCan you connect the Netgear to the Charter Internet Cable.Then connect your computer via a cable to one of the 4 LAN ports (doesnt matter which one)Ont he back of the netgear is a small Reset Hole. You will need a paper clip. With the netgear on, push this reset button in the hole and hold it in for 20 seconds, then release.Wait 5 minutes for the Netgear to reset and it should than connect to the charter internet.Another 5 minutes later the computer should than auto configure for the netgear and have internet.You will need to setup Wireless again, and I can help you with this but first want to make sure we get internet on the Netgear working.Please let me know how it goes.
15 years consulting in the IT industry with Networking