I had to reset my router and modem as I no longer had a secure network Dlink DCM202 and WBR1310.I had some trouble getting my two computer to access the network but now my iphone wont connect. I use the correct password XXXXX it says it wont connect.
Computer OS: Windows 7
Had rest the modem and router
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.Can you do the following on the iPhone please.Go to Settings, Wifi. Press on your network, then the right arrow and choose Forget Network.Then hold the Home Button and Power button for about 10 seconds until you see the Apple Logo.When you see this, release the buttons and let the phone reset.Once it has, reconnect to the wifi and enter in the password.If you still have the problem, please let me know Before Rating My Service.Thank You.
I dont see a forget network
ok, it will only do this when in range, or if it has half connected int he past.If you don't see it after selecting your network from the Wifi List on the phone, then please proceed with the reset procedure.Let me know please the results of this
I tried that before and it doesnt work
Thanks, XXXXX XXXXX to run through the process in case you hadn't yet.Can you tell me the type of security you used? eg: WEP, WPA2And if we have a windows 7 or Vista computer already connected to the wireless?Thank You
I am not sure if using WEP or WPA2.
This computer is wired to the router but another one is wireless
ok, if you are using Wep, this can be the problem.But first, I just want to double check that we have the correct password.On the computer that is connected to the Wireless, can you click Start (windows logo button bottom left)Type in the search box Wireless Networks and press enter on the keyboard.Right click on your network that is in the list and select properties.Click on SecurityPut a check in the check box Show CharactersThis will display the Network Security KeyCan you make sure please, this is the text you are entering on the iPhone. Capitals need to be entered as Capitals.If you have confirmed it is the correct password, please let me know.
give me a few minutes. If I enter incorrect password XXXXX iphone it says it is invalid
ok, if you confirm it is indeed the correct password, can you tell me the exact message it gives please?
Unable to join the network "dlink" there is a Dlink2 WPA2 and a Dlink unsecured that shows.
Is there any way I could have excluded other devices when I reset it
No, that wouldnt have caused it.But you need to be connecting to the WPA2 one. This is the correct network.What happens when you connect to that one?
How do I do that when it only shows Dlink and a neighbors secure network
Sorry I wasn't aware when you listed this as a network that is was a neighbors.What we need to do is set the wireless up securely. This is why you are getting all these problems. I will list out the steps to do this, please follow them carefully Bob, and if you get stuck, let me know please as id we get one of the steps wrong, it wont work.Make sure you are on a computer that is connecting to the DLink (either via wireless or cable)Open your web browser (eg: Internet Explorer) and type http://192.168.0.1 into the address bar, then hit "Enter" or "Return."Use "Admin" as the username and leave the password XXXXX when the login screen appears.Click "OK." You should now see the D-Link configuration screen. Set Up General SecurityUnder the "Home" tab, choose "Wireless" and select the "Off" option. Enable Wireless Encryption Protocol (WEP)Locate the "Home" tab in the D-Link Configuration screen, and click on the "Wireless" button.Use the "Open System" button beside "Authentication."Select the "Enabled" button next to "WEP," and set the encryption key to "128 bit."Set the "Key Type" to "ASCII" and choose a 13-character password XXXXX the "Key 1" field.Write down the password XXXXX a secure location.Click "Apply." Change the SSIDChange the SSID to make it more difficult for others to locate and use your network by clicking on the "Home" tab and locating the "Wireless" button.Change the default SSID to one of your choosing, then click "Apply."Disable SSID broadcasting. Under the "Advanced" tab, click on "Performance" and check off the "Disabled" box. Again, click "Apply." You will then need to reconnect all your computers to the new secured network you just created. This is also the case for the iPhone.The name of the network is the name you gave for the SSID and the password XXXXX XXXXX 13 character password XXXXX gave.If you have any problems with any of the steps Bob, please let me know before Rating Me.
Before I do this.
Dlink is my wireless network. What I meant to say is that I also see a secure neighbors network
Thanks Bob, I got that from your last comment, but good to confirm.Let me know how you go with my instructions please.
I will do them now
Thanks Bob,I am standing by
It wants a password
Where in my steps is it asking for the password XXXXX?
In the first step where Admin is pui in.
However I reset both the modem and router again and now reset my ipone and it now works. For a moment I got worried when niether computer would connect to internet. Thats when I did the rests.
thank you for trying to help
ok, Bob, to make sure, everything is now connecting nicely?
everythig now works
Perfect Bob!!If you need assistance with anything else, please do not hesitate to let me know.And if you can please Rate My Service, that would be very much appreciated.All the best and take care.
15 years consulting in the IT industry with Networking