Welcome to JustAnswer. My name is XXXXX XXX I would like to help you with this problem.
Instructions to create a bootable Hiren's CD or USB
1: Download the Hiren's file from: http://www.hirensbootcd.org/files/Hirens.BootCD.15.1.zip
If you are creating a bootable CD
CD 1: Extract the downloaded ZIP file into a new directory. We'll call it "Hirens" for further reference.
CD 2: Download ImgBurn from: http://download.imgburn.com/SetupImgBurn_126.96.36.199 .exe (remove the space before ".exe")
CD 3: Install ImgBurn using the downloaded setup program. Selecting all the defaults.
CD 4: When ImgBurn is done installing it will open a tab on your browser at the imgburn.com site. You can close or minimize your browser.
CD 5: Click the "Write Image File to Disc" icon on the ImgBurn program
CD 6: Click the folder icon to the right of "Please select a file"
CD 7: Navigate to "Hirens" (referenced in Step "CD 1"
CD 8: Double-click on "Hiren's.BootCD.15.1.iso" (the ".iso" extension may not show depending on system settings)
CD 9: Insert a blank CD-R (or DVD-R) into the drive
CD 10: When the icon at the lower left (looks like a jacketed CD with an arrow pointing to a CD) becomes active, click it.
CD 11: Wait for the CD to finish burning and verifying
If you are creating a bootable USB (Flash, Thumb, Jump) Disk
USB 1: Download YUMI from PenDriveLinux: http://www.pendrivelinux.com/downloads/YUMI/YUMI-0.0.6.1 .exe (remove the space before ".exe")
USB 2: Run the YUMI program and accept the agreement
USB 3: Click the dropdown under "Step 1" and select your USB drive
USB 4: Check the "Format X:\ Drive (Erase Content)?
USB 5: Under "Step 2", scroll the scrollbox all the way down to "Other OS/Tools", click on "Hiren's Boot CD" listed below that
USB 6: Click the "Browse" button
USB 7: Navigate to where the "Hirens.BootCD.15.1.zip" file was downloaded and double click on the archive file
USB 8: Click the "Create" button
USB 9: Click "Yes" to confirm the settings.
USB 10: Wait for "Next" to become enabled. Then click "Next"
USB 11: Select "No" to add more distributions, then click "Finish"
Now you have bootable Hiren's Utility media. Insert the disc or USB drive into the machine with the problem and boot from the CD or USB drive.
When the new media boots, we want to get into Mini Windows XP.
To get into Mini Windows XP from CD just select "Mini Windows XP" from the boot menu
To get into Mini Windows XP from USB
USB 12: Use the cursor arrow keys to select "Other OS/Tools" and hit enter
USB 13: Select "Hiren's Boot CD" and hit enter
USB 14: Select "Mini Windows XP" and hit enter
Now you are in Mini Windows XP. If you double-click the "HBCD Menu" icon on the desktop, you will get a menu of options.
Instructions to reset your password
1: Double-Click the HBCD Menu on the Desktop
2: Click the "Programs" menu option
3: Select "Passwords/Keys"
4: Select "Windows Login"
5: Select "WindowsGate"
6: Click your Windows Installation (Normally "C:\")
7: Check the box next to "Msv1_0.dll patch"
8: You should see a popup that says "Logon password XXXXXXXXXX is OFF". Click "OK"
9: Close WindowsGate (X at the top right)
11: Change "Shut down" to "Restart / Eject". Then click "OK"
10: Click "Start - Shutdown"
12: As soon as the Windows screen clears, hit eject on the CD drive, or remove the Flash Disk to let Windows boot normally
14: Windows will still ask for a password, but you can type anything you want and press enter.
15: Now we change the password. Hit WindowsKey+R to bring up a Run box.
16: Type "lusrmgr.msc" without the quotes, then click "OK"
18: Right-click your username on the right
17: Double click on "Users" (center panel if on Vista or 7)
19: Select "Set Password"
21: Enter the new password XXX want to use in both boxes. Then click "OK"
20: Read the warning, then click "Proceed"
22: If you are using Hiren's on a CD, insert the CD before shutting down Windows.
23: If you are using Hiren's from a flash disk, insert the flash disk before shutting down Windows.
24: Shut down and restart the computer from the Hiren's boot medium and boot Mini-XP.
25: Do steps 1-6 from above
26: Now UNCheck the box next to "Msv1_0.dll patch"
27: Confirm it, and shut down Hiren's.
28: Reboot Windows normally and use your new password.
And that should do it for you. Please let me know if you need any further clarification on any of the above.