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Jason, Network Technician
Category: Networking
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I have AT&T dsl service in my home, and have recently replaced

Resolved Question:

I have AT&T dsl service in my home, and have recently replaced my router with a Pace 4111n gateway. I have successfully connected to this router with laptops, iPads, and iPhones. I also have an iAqualink pool controller that will not connect to the new router unless I disable wireless security on the router. I have checked and double checked the network name and password XXXXX into the iAqualink, no luck. This device worked fine with my old LinkSys router. What do I need to do to connect the iAqualink to the Pace 4111n wirelessly, with security enabled?

Submitted: 12 months ago.
Category: Networking
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Expert:  Jason replied 12 months ago.


XXXXX XXXXX :

Greetings,

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.


This sounds like an issue with the level of encryption.

I assume that you are using WPA2 or WPA encryption.


XXXXX XXXXX :

If you are using WPA2 encryption, please change the level to WPA on the router and try connecting once more.

XXXXX XXXXX :

If you are already using WPA, please, change it to WEP on the router and attempt to connect.

XXXXX XXXXX :

Hello.

XXXXX XXXXX :

May I ask, how that is coming along?

Customer : I have attempted using wpa, wep open, and wep shared., and can still only connect with security disabled.

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Expert:  Jason replied 12 months ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

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Expert:  Jason replied 12 months ago.

Please, do not forget to click the Happy or Sad face on the bottom of this page and click Submit.


Thank you,
- Jason


Jason, Network Technician
Category: Networking
Positive Feedback: 96.2 %
Satisfied Customers: 8094
Experience: Years of experience and education.
Jason and 9 other Networking Specialists are ready to help you
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Expert:  Jason replied 12 months ago.



Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

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Customer: replied 12 months ago.

I need to step out for a while, can we resume this later?

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Expert:  Jason replied 12 months ago.


yes.

Please, bookmark this page and come back when you return.

Thank you.

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Customer: replied 12 months ago.

Ok, thanks.

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Expert:  Jason replied 12 months ago.

Thank you.

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