How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask dukey01 Your Own Question

dukey01, PC Support Tech
Category: Networking
Satisfied Customers: 1010
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
Type Your Networking Question Here...
dukey01 is online now
A new question is answered every 9 seconds

I have a linksys router but dont remember my password XXXXX

Customer Question

I have a linksys router but don't remember my password XXXXX do I if d or reset it
Submitted: 3 years ago.
Category: Networking
Expert:  Ansh P. replied 3 years ago.

Tech Specialist :

Hi Welcome to I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

Are you using the ipad now?

JACUSTOMER-9bwrfpcp- : Yes
Tech Specialist :

Is it connected to wireless?

JACUSTOMER-9bwrfpcp- : Yes. It has the password but I can't get to it.
Tech Specialist :

Do you have a computer connected to router?

JACUSTOMER-9bwrfpcp- : No I have a apple AirMac that I can go on the internet with because I don't have the password
Tech Specialist :

Why don't you reset the router again?

Tech Specialist :

I guess you did not reset it correctly.

JACUSTOMER-9bwrfpcp- : How just by pressing the button in.
Tech Specialist :

take a pin. insert in the reset hole

Tech Specialist :

press and hold it for 10 seconds

JACUSTOMER-9bwrfpcp- : I will try again. Give me a couple of minutes
Tech Specialist :


JACUSTOMER-9bwrfpcp- : Reset the router now what
Tech Specialist :

now you should be able to connect to the router

Tech Specialist :

without password

JACUSTOMER-9bwrfpcp- : Still can't. Still asking for password
Tech Specialist :

Its not resetting properly

Tech Specialist :

do this

Tech Specialist :

launch safari in ipad

JACUSTOMER-9bwrfpcp- : Ok
Tech Specialist :

once done, open this address

Tech Specialist :

Tech Specialist :

Let me know what happens

JACUSTOMER-9bwrfpcp- : Authentication required
Tech Specialist :

leave the username field blank

Tech Specialist :

and use admin as password

Tech Specialist :

let me know if linksys page opens

JACUSTOMER-9bwrfpcp- : Authentication required
Tech Specialist :

Use admin as password and leave username field blank

Tech Specialist :


JACUSTOMER-9bwrfpcp- : Asking for authentication
Tech Specialist :

you are not resetting the linksys correctly

Tech Specialist :

insert a pin into reset hole and press it/hold it for 20 seconds

Tech Specialist :

all leds of router will flash together and it will reset

JACUSTOMER-9bwrfpcp- : Doesn't open. Co,es back with same field
Tech Specialist :

have you reset router again?

JACUSTOMER-9bwrfpcp- : Still not opening
Tech Specialist :

I am out of options

Tech Specialist :

I will open this for other experts. Sorry about that.

Expert:  dukey01 replied 3 years ago.
Hi. My name is Byron I'm happy to assist. Can you tell me the model number of your Linksys router? Also, on your Mac, is there a "new" wireless network showing up in your list of wireless networks called Linksys or something similar?

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Previous | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • James

    Sr. Network Administrator

    Satisfied Customers:

    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • James's Avatar


    Sr. Network Administrator

    Satisfied Customers:

    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • Claws224's Avatar


    IEEE Network Engineer

    Satisfied Customers:

    IEEE, Microsoft
  • Kevin's Avatar


    LAN/WAN Specialist

    Satisfied Customers:

    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    13 years of desktop, server and network support experience
  • Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    Computer Business Owner / Former DoD Network Specialist
  • Nathan's Avatar


    System Administrator

    Satisfied Customers:

    IT systems admin, network installer
  • Michael Hannigan's Avatar

    Michael Hannigan

    Network Architect

    Satisfied Customers:

    25+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt. Certified Network Engineer/Architect