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dukey01, PC Support Tech
Category: Networking
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Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I have a linksys router but dont remember my password XXXXX

Customer Question

I have a linksys router but don't remember my password XXXXX do I if d or reset it
Submitted: 2 years ago.
Category: Networking
Expert:  Ansh P. replied 2 years ago.

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

Are you using the ipad now?

Customer : Yes
Tech Specialist :

Is it connected to wireless?

Customer : Yes. It has the password but I can't get to it.
Tech Specialist :

Do you have a computer connected to router?

Customer : No I have a apple AirMac that I can go on the internet with because I don't have the password
Tech Specialist :

Why don't you reset the router again?

Tech Specialist :

I guess you did not reset it correctly.

Customer : How just by pressing the button in.
Tech Specialist :

take a pin. insert in the reset hole

Tech Specialist :

press and hold it for 10 seconds

Customer : I will try again. Give me a couple of minutes
Tech Specialist :

ok

Customer : Reset the router now what
Tech Specialist :

now you should be able to connect to the router

Tech Specialist :

without password

Customer : Still can't. Still asking for password
Tech Specialist :

Its not resetting properly

Tech Specialist :

do this

Tech Specialist :

launch safari in ipad

Customer : Ok
Tech Specialist :

once done, open this address

Tech Specialist :

http://192.168.1.1

Tech Specialist :

Let me know what happens

Customer : Authentication required
Tech Specialist :

leave the username field blank

Tech Specialist :

and use admin as password

Tech Specialist :

let me know if linksys page opens

Customer : Authentication required
Tech Specialist :

Use admin as password and leave username field blank

Tech Specialist :

?

Customer : Asking for authentication
Tech Specialist :

you are not resetting the linksys correctly

Tech Specialist :

insert a pin into reset hole and press it/hold it for 20 seconds

Tech Specialist :

all leds of router will flash together and it will reset

Customer : Doesn't open. Co,es back with same field
Tech Specialist :

have you reset router again?

Customer : Still not opening
Tech Specialist :

I am out of options

Tech Specialist :

I will open this for other experts. Sorry about that.

Expert:  dukey01 replied 2 years ago.
Hi. My name is Byron I'm happy to assist. Can you tell me the model number of your Linksys router? Also, on your Mac, is there a "new" wireless network showing up in your list of wireless networks called Linksys or something similar?

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