Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Are you using Outlook?
Which version of Outlook like 2007 or 2010 or Outlook Express?
2003, with Windows XP.
what is your email service?
What is the part after @ in your email id?
Are you able to login to webmail?
ok can you change your password XXXXX webmail?
I have - 5 times. Won't let me receive or send no matter what I do; only through Outlook. I can get the mail by logging into webmail.
Keep getting the pop-up boxes, that demand a network password.
I guess a remote desktop expert can help better in this situation
If no body steps in I will continue helping you
For now I am opting out for other experts
Tried that yesterday, with AT&T. Didn't work.
What is happening??????
I can help you with this
but it will require remote help
and unfortunately I dont have the access to the tool now
Should I contact you when I get the access?
What does that involve?
I have seen this problem with lots of ATT customers
I will just connect to your computer and fix it for you
Thanks I will contact you later when I get my access
Actually I am not in my original location and does not have the password XXXXX my access to remote.
I will be waiting. I'm going in another room; how long will it be?
It may take hours
Do not wait please. I will send you a mail when its available
I have requested for it long back
The e-mail is what is not working!
Check via webmail
How soon? It is impractical to check often.
I can't tell exactly because I am not too sure about it
If you want I can open this for other experts in the meantime
That tells me that here goes an afternoon, maybe an evening! Isn't there someone who can help me, now??
Yes it may be. I am opening the question for other experts.
Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly
This all started with an AT&T e-mail "outage." The service was down for roughly a week. Wonder if that could have anything to do with the problem? I changed my password XXXXX times during the outage (have changed it since, too); wonder if that's a factor?
You are right, Outlook Express is installed on the computer. That seems to work - although I'm not sure, won't be until you send me another e-mail. I don't know how to remove it, though. It still doesn't show up in the list of removable programs on the "Add or Remove Programs" list.
I'm pretty much burned out on this "fix-it" stuff. If you have another expert that is willing to work on it, fine. If not, I think AT&T is responsible for it (they deny it), I think it will work with another ISP. It did for years; maybe all I have to change is e-mail providers. Maybe the Outlook Express works.
Should I remove all the mail (there are 200+ e-mails)? Some of them I would hate to lose!
That's the end of it????? You've decided it's AT&Ts problem and I should go away? No doubt, you'll charge my credit card for your trouble; no help getting the Microsoft Office reinstalled, (that's my problem, as is the Outlook problem that started this debacle; just wait for AT&T to solve it)? The problem with the pop-up password XXXXX has been around for six months, at least, according to chat room records, with no resolution yet. You represent yourselves as experts. Let me see some expert advice.