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You state that you can not get the TV to connect to the wireless router.
Can you tell me what it say or does when you attempt?
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Please let me know when you have information on what happens when you attempt to connect.
It says CONNECTION FAILED
Okay so you can see the router and the wireless signal correct?
And you attempt to connect using the password XXXXX it says connection failed.
Okay what type of router?
Now to confirm
On the TV
Does it give you an option for encryption type?
Such as WPA, WPA2, WEP?
Not visible now
How far is the router from the TV?
maybe 20 feet but a floor away
Okay so up one floor? Or down?
router is up
Okay that is good.
Lets get back on the vizio
And try to manually add a connection.
You know the name of the network correct? (SSID)
No - where can I find that?
Okay. The signal is being broadcasted (or should be)
From the netgear
So if you named the signal that is your network.
If not you can log into the netgear from a computer and we can get it from there.
yes, other devices (like this computer) work
Okay what network is this computer connected to?
It should tell you.
You mean Comcast? If not - where do I find that?
What type of computer do you have?
Mac OS X
Do the following:
Go into your Network Preference Pane in System Preferences
Nothing exactly called that but I think I found what you mean. AIRPORT is connected it says
Okay AIRPORT is your wireless card.
Here is what we can do
Open up safari.
Then go to http://192.168.1.1
that is my ip address right?
No that is the router's IP address
Or it should be.
OK I'm there
Are you logged in?
I'm at something called the PC security. Is that right?
Is it asking for a user name and password?
Okay we need to find out what the IP address of the router is then.
Do you have a windows PC at all?
Or an iPhone or iPad?
iPhone right here
Okay on the iPhone
I want you to go into Settings.
In Settings go into WiFi
Is the iPhone connected to the wireless network?
Tell me what it is connected to.
Okay it should also give you some additional information if you click on it.
Such as the encryption type
So tap on the network name.
IP address 192-168. 1 .9
Okay that is the IP address of the iPhone
It should give you a subnet mask
and router address
If it helps - I had my encryption level written down: WPA/WPAZ
Okay that does help
Okay so lets go back to the visio
phone IP - 192.168.1.9
On the Vizio we are going to manually add a network unless you see theCustomernetwork
Do you see theCustomernetwork?
I'm on a setup screen that is recognizing the 2 MACS that are in the house.
Now make sure you choose WPA/WPA2 + AES
And try your password XXXXX it.
not readily visible. Screen says
Okay lets manually add a network.
Will it let you do that?
DHCP is ON
IP address and several other categories - all with 0 0 0 0 nect to them
Okay we need to manually set this up
So can you manually add the network?
Does it allow you to manually add the network?
says - Please enter your Access point name. This is useful for locating and Access Point with a hidden SSID
Your SSID isCustomer/p>
what about Access Point name? same?
That is the same
Okay it should prompt you for a password.
asking for WPA passphrase - inputting...
Remember it is case sensitive.
yes - spinning...
UNABLE TO CONNECT
Okay then there is 1 of 3 possible issues.
1. It doesn't like the encryption or password.
2. There is problem where the TV is losing its signal connection to the router.
3. The TV is bad.
Its not the router.
I am thinking the 1st or 2nd and more likely both.
That it doesn't like the encryption type.
And that it is having a signal issue because of the distance.
Here is what you can do.
could the router be too far away?
You can open the wireless wide open with no encryption.
And then try to connect.
If you can connect then, you know its the encryption type.
If you still cant then you know its either too far, or the TV is bad.
That is the only way you can determine this.
how do I open the wireless?
Some TV's do not like WPA2
You would need to log into the router.
The routers IP address should be listed in your iPhone.
You would then have to connect to the router using a cable (wired connection)
Then go to the IP of the router (probably 192.168.1.1)
Log into the router there.
Go into Wireless Settings.
And turn off the wireless security.
I have WPA/WPAZ
Once you do that you should no longer have a pad lock on theCustomernetwork.
That will be wide open.
Then try to connect the TV and see what happens.
If it fails you can move the router closer (as in the same room)
If it still fails
Then its a TV problem.
If you get it to connect you can choose WEP and see if that works.
If that fails then you know its a problem with the TV accepting encryption of any type.
That is the only true way to test this unfortunately.
OK - I'll try that. Thanks very much for your help and patience.
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