How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Erik B. Your Own Question

Erik B.
Erik B., Network Admin
Category: Networking
Satisfied Customers: 4614
Experience:  8 Years Experience, MCSE, MCP
18224842
Type Your Networking Question Here...
Erik B. is online now
A new question is answered every 9 seconds

How do I find out what the password XXXXX XXXXX I set for my Wi-Fi

Resolved Question:

How do I find out what the password XXXXX XXXXX I set for my 'Wi-Fi' network when I installed my E3200 router several months ago? I am clueless!
Submitted: 2 years ago.
Category: Networking
Expert:  Erik B. replied 2 years ago.
Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you.

Do you have any computers that currently use the WiFi network? If so, can you tell me what version of Windows you are using?
Customer: replied 2 years ago.
Vista on 1 and Windows 7 on another. Vista is the main CPU
Expert:  Erik B. replied 2 years ago.
OK awesome, we can actually use the Windows 7 computer to find the password XXXXX it displays it in plain text (Vista hides it). Please try these instructions on the Windows 7 computer and let me know if you can't find the password. Thank you!

1. Click Start -> Control Panel.

2. Click on View Network Status and Tasks.

3. Click on the Manage wireless networks link on the left.

4. A list of networks will appear. Right click your network and choose Properties.

5. In the resulting window, click the Security tab.

6. Click the checkbox next to Show Characters.

7. Your password XXXXX be revealed in the Network Security Key box.

Customer: replied 2 years ago.
Sorrym, but the characters in the network security key box are 'xed out' and the SHOW CHARACTERS box will not accept a check mark to reveal the characters. What am I doing wrong?
Expert:  Erik B. replied 2 years ago.
Nothing, that just means your copy of Windows 7 is using a separate tool to help manage the wireless network and therefore won't display the password.

Next let's try accessing the E3200 router and see if we can view the password. Try the instructions below from your computer and let me know if you get stuck.

  1. CLICK HERE to access the router’s configuration page.
  2. When prompted, leave the username blank and type admin for the password. These are the default values and may not work on your router. Please let me know if they do not.
  3. When the router's configuration opens, click on the Wireless tab. Here your wireless network name will be displayed in the SSID box. If your router was setup using the CD, your passwords will also be listed on this page. If you set the router up manually then continue to step 4.
  4. Next click on the Wireless Security sub-tab. Here your password XXXXX be displayed in plain text. If you are using WEP, it will be listed in the Key #1 box. If you are using WPA, it will be listed in the Pre-Shared Key box (may also be called the Passphrase box).
Customer: replied 2 years ago.
This will not work - it says that I need a user name and password. The router configuration WAS setup using the CD.
Expert:  Erik B. replied 2 years ago.
OK let's see if you have the Cisco Connect software installed on the computer you used to setup the router. On whichever computer you used to setup the router, click on Start -> All Programs. Do you see anything pertaining to Cisco Connect?
Customer: replied 2 years ago.
Yes
Expert:  Erik B. replied 2 years ago.
OK great click on Cisco Connect and the program should open. The next part depends on what version of the Cisco Connect software is installed, but the wireless password(s) should be listed right on the home page. Do you see it?
Customer: replied 2 years ago.
When zI click on the Cisco Connect, I get a dialogue box asking me if I want to contimue - that the program needs my permission to continue asnd it indicates it will run something called Linksys Software. I am so confused.
Expert:  Erik B. replied 2 years ago.
That is OK you are on the right track. Yes it will run the Linksys software. Please allow it to do this. This will not affect the router in any way, it will just display the information we are looking for. Sorry for the confusion.
Customer: replied 2 years ago.

Thank you, XXXXX XXXXX try that. Please do not 'go away'!!

Under Router Settings, I do see the name of the network and I do see a password. Hopefully this is correct and will work. I will write it down this time.

Thank you for 'sticking with me'!

Expert:  Erik B. replied 2 years ago.
No problem thank you for sticking with it as well!
Erik B., Network Admin
Category: Networking
Satisfied Customers: 4614
Experience: 8 Years Experience, MCSE, MCP
Erik B. and 5 other Networking Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Last | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1165
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    510
    Computer Business Owner / Former DoD Network Specialist
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    384
    Certified Networking expert with over 10 years experience.
 
 
 

Related Networking Questions