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How do i re-establish a wireless connection I recently got

 
Tech Specialist's Avatar
  • Answered by:Tech Specialist
  • Network Administrator
  • Positive Feedback: 92.8 %
  • Accepted Answers: 578
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Customer Question

How do i re-establish a wireless connection I recently got a new laptop and i forgot the home network password

Submitted: 341 days and 4 hours ago.
Category: Networking
Value: $24
Status: CLOSED

Accepted Answer

Picture
Expert:  Tech Specialist replied 341 days and 4 hours ago.


Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

What is the make and model of your router?

Customer :

My name is XXXXX X recently bought a new laptop and can't connect to my netgear I forgot my password

Customer :

where can I find that

Tech Specialist :

you already told

Tech Specialist :

Its netgear

Tech Specialist :

Are you using Internet Explorer as browser now?

Customer :

no firefox

Tech Specialist :

Can I remotely connect and find the password?

Customer :

sure

Tech Specialist :

click on this link: http://67.192.95.188:8040/?Session=77b2ea5e-d01c-478d-88f9-12640047bf50&SUPPORT=NET

Tech Specialist :

agree and download the tool

Tech Specialist :

once downloaded, run the tool by double clicking on it on the download window

Customer :

did that

Tech Specialist :

thanks

Customer :

ty

Tech Specialist :

Make sure you type it correctly

Tech Specialist :

I mean it's case sensitive

Tech Specialist :

so type it exactly

Tech Specialist :

Cindy6185

Tech Specialist :

C is in caps

Tech Specialist :

You can hit accept if no further questions. Thanks

Expert TypeNetwork Administrator
Category: Networking
Pos. Feedback: 92.8 %
Accepts: 578
Answered: 5/16/2012

Experience: Computer Science Engineer / Network Security Specialist

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