I cannot connect with the net or my e-mail on my home computer. Could connect in the store but not at home?
Everthing was fine until a week or so ago when got up and tried to connect. Have verified my password XXXX my service provider and my server. I was able to connect at the apple store but not at home. Store erased something and then got me connected. Go homeand could not get connected.
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
Can you tell me the make and model of your wifi router please
Just a second. Link System G2.4 Model wrt546
ok, what happens when you try to connect the iPad to the wifi?
I don't automatically join my network which is mac-network. I get an answer that applel.IMap .yahoo.com is not responding. Check to see if correct info in the incoming mail server field. . My ISP is ATT. My e-mail is bellsouth. If i go to add accountusing bellsouth I get same answer except they say check POP server
Sorry, thought I had sent response but it didn't go
ok, do the following on the iPad please
Go to Settings > Mail > Accounts
Tap Host Name under incoming server
change it to pop.att.yahoo.com
then test please
I don't see anything that says "host account"
do you see incomming mail server?
No Just icloud ,add account and fetch new data
I dont see anything under accounts but i cloud,add account and fetch new data
you have email (even though its not working) setup on the iPad correct?
AS far as I know. It worked at the store, worked from home in the past.
yes when you Go to Settings > Mail > Accounts
you see nothing under accounts?
Just icloud, add account and fetch new data
if i go to add account I get list of names such as icloud gmail, yahoo. etc and other
ok, Add account, choose other
now I get add mail account From there I get new account that asks for name e-mail, password and description
ok, enter your ATT email address and password XXXXXX
I get "POP server "mail.bellsouth.net is nor resonding. Check network connection and that you entered the correct infomation in the "incoming Mail server field." I am not sure how I get to network connection.
ok, do you have a wireless network at your house?
yes. and no problem getting on the net or e-mail from my computer
ok, on the iPad, click Settings, Wifi
Turn Wifi on, and connect to your wireless in the list please
ok Wi Fi is on, I get a page with Forget this network IP address etc
ok, so it is connected to the Wifi?
No I cant see that from this page. Under ip address is dHCP, Boot P which is highlighted and Static
I mean on the iPad, when you went to settings, wifi
did you see your wifi network in the list?
Yes but if I hit on that I get Mac network which includes "forget this network and the IP address stuff
ok, then you are connected
when you setup the new email account on the iPad
what incomming server did you specify?
I don't recall seeing that specific question. But tried Att and bell south
Further my last. I also tried yahoo.
Did you use pop.att.yahoo.com
this is the one to use
I did not use that I used mail at bellsouth.net.Just a second and I will try it again
Further my last Under choose a network I tried other and get Network name and security.
did you enter in pop.att.yahoo.com
as if you have an ATT account, this is the incoming server setting
I don't know where to put this I am afraid I am gettin a little lost going back and forth. If I go to new account I get name e-mail password XXX description. Where do i find the incoming server setting. to enter this ?
if you are doing that, then you dont need to enter it in
if you click on Safari on the iPad, are you able to go to the internet?
no. get cannot connect
ok, this is the problem
go to Settings, Wifi
Press on you wireless network and disconnect please
OK i am at wefi whih is on.
Do you mean "disconnect"
I meant to say Forget this network
Further my last I see nothing that says disconnect only "Forget this network
ok, press Forget this network
turn off the Wifi
then Turn it back on
and reconnect to your wireless network please
When I turn it back on all i get is Wi Fi networks shoing wi fi on then Choose a network and under that mac network and other If I go to mac network I get the IP address listing Dhcp (highlighted BootP and static with IP address Subnet mask Router DNS stc under that . How do i Reconnect?
you just need to press on it and wait
it will then connect
Ok Now I get asked to enter Password XXXXX I will now do
I get unable to join mac-network. I am going to re enter my password. I reentered password XXX got "unable to join mac-network.
ok, the password XX XXXXXXXXX
did you right it down anywhere?
. Yes. Doubled checked it but will try again
Same response. Unable to joing
what is the make and model of the wifi router?
Link System Model wrt546. No problem with my computer
which computer is connected to wireless, is it Windows?
Windows Vista or 7?
ok, click start, type in wireless security and press enter
tell me when you see a new window show
Not sure what you mean but I opened my home page with no problem
when you click start, you see a search box, correct?
Sorry mis readyour last question. Not sure what you want me to do If I click start will I not lose this connection.///
no you wont
it will be ok
Sorry I mis read your question. If I click start will I not lose this chat connection??
no, it will be ok
gett something called security settings
ok, you need to click the start button (bottom left) then you will see a search box
in the search box, enter in wireless networks
and press the enter key
on your keyboard please
I get cannot display Tried it 3 times and will try once again
Tried again. Cannot display again
Have tried it 4 times and get "cannot display
ok, do it this way please
click on this link
Do you see a login screen when clicking on this link?
I tried that and get a "are you sure you want to leave this page" message. Will this break our link
ok, press CTRL+N
this will open a new page
type in http://192.168.1.1 in there and press enter
did that. Left page and got same result. cannot display
ok, click start, type cmd into the search box and press enter
tell me when you have done this and see a black screen please
I get the black box but when I go to respond to you I lose it.. I will go back to it now.
ok, in the black box
type in ipconfig and press enter
tell me the Default Gateway please
don't see that but as I first got box I got c;\users name\mac
I am getting tired. what I got was c:users\mac
yes, now type in ipconfig and press enter please
tell me the default gateway
where do i type ipconfig
in the black window please
got ipconfig is not recognized
can you check that you typed ipconfig correct please
as this is vista so this will work
Got a whole bunch of stuff including default gateway 192168.2.1.
now in the other web browser window, enter in
press enter and tell me if you see a log in screen please
Futher my last. I am an old man and have arthritus in my arms. I can't keep going . You have done a lot of work and I dont want to see you lose your commission and harm your reputation with Just answer. How do I do this so you are not effected
you can click Accept
and I am rewarded, but you can also return after doing this, tomorrow and we can continue
just come back to this page
How do I get back to this page
You can make a note of the address, or come to www.justanswer.com
Thanks for all your effort. will try again tomorrow. Will now click on accept
thanks and take care
15 years consulting in the IT industry with Networking