How JustAnswer Works:

 
 
 
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
 
 
 
Ask Viet - Network... Your Own Question
Viet - Network Tech, Computer Support Specialist
Category: Networking
Positive Feedback: 95.6 %
Satisfied Customers: 21193
Experience: Great troubleshooting skills with computer and network.
Type Your Networking Question Here...
Viet - Network Tech is online now
A new question is answered every 9 seconds

i have an internet connection to my desktop computer but cannot

Resolved Question:

i have an internet connection to my desktop computer but cannot get my Firefox or Internet Explorer to function

Submitted: 1 year ago.
Category: Networking
Picture
Expert:  Viet - Network Tech replied 1 year ago.

Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Please try the following on the problematic desktop computer:

Please click on Start, then right-click on Computer, then click on Manage, then click on Device manager, then open/expand Network adapters and right-click on each of the items under it and click on Uninstall and confirm. Then restart the computer.

Please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type each of the command lines below, one line at a time, and press the Enter key each time:

netsh winsock reset
ipconfig /release
ipconfig /flushdns
netsh int ip reset netshlog.txt

Then restart the computer and check Internet.

If that does not work, is there any problem/yellow item in Device Manager? What are the item(s) under Network adapters in Device Manager?

Can you click on Start, and type cmd and press Enter. Then type ipconfig and press Enter, then tell me the result? Then type ping yahoo.com and press Enter, then tell me the result.

Please let me know if there is still any issue later. Thank you.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Ask Your Own Networking Question
Customer: replied 1 year ago.

you are the man!...... i tried a lot of different "experts" who couldn't figure it out... it worked.... thank you

Expert:  Viet - Network Tech replied 1 year ago.

Great. You're welcome. Thank you.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Viet - Network Tech, Computer Support Specialist
Category: Networking
Positive Feedback: 95.6 %
Satisfied Customers: 21193
Experience: Great troubleshooting skills with computer and network.
Viet - Network Tech and 12 other Networking Specialists are ready to help you
Ask Your Own Question Now

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Last | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • Erik B.'s Avatar

    Erik B.

    Network Admin

    Positive Feedback:

    97.5 %

    Satisfied Customers:

    2064
    8 Years Experience, MCSE, MCP
< Last | Next >
  • http://ww2.justanswer.com/uploads/MR/mrcullen/2012-6-7_23953_JustAnswerPhoto.64x64.JPG Erik B.'s Avatar

    Erik B.

    Network Admin

    Positive Feedback:

    97.5 %

    Satisfied Customers:

    2064
    8 Years Experience, MCSE, MCP
  • http://ww2.justanswer.com/uploads/CO/ComputerTechMaster/2012-10-15_231227_CopyTie.64x64.jpg Jason's Avatar

    Jason

    Network Technician

    Positive Feedback:

    96.2 %

    Satisfied Customers:

    1752
    Years of experience and education.
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Positive Feedback:

    99.2 %

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Positive Feedback:

    98.8 %

    Satisfied Customers:

    1165
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/RI/RichieMe/2012-6-13_44753_cucinottamailfoto.64x64.jpg RichieMe's Avatar

    RichieMe

    Network Specialist

    Positive Feedback:

    95.3 %

    Satisfied Customers:

    1155
    15 years consulting in the IT industry with Networking
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Erick's Avatar

    Erick

    Network Administrator

    Positive Feedback:

    100.0 %

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Positive Feedback:

    96.9 %

    Satisfied Customers:

    510
    Computer Business Owner / Former DoD Network Specialist