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Randy
Randy, Network Support Specialist
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Experience:  Information Technology Specialist
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my huawei mercury camera flash will not shut off even when

Customer Question

my huawei mercury camera flash will not shut off even when my phone is shut off. i paid a lot of money for this phone. how can this be fixed?
Submitted: 2 years ago.
Category: Networking
Expert:  Randy replied 2 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Please try this,
BACK UP YOUR DATA AND CONTACTS
AND THEN... 1. From the Home screen, press the Menu Key and touch Settings.
2 Touch the Privacy
4 Touch Factory data reset.
5 Touch Reset phone.
6 Touch Erase everything.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
it didn't work. any more ideas? the light is still on. i don't know what is should do.
Expert:  Randy replied 2 years ago.
Can you give me the approximate purchase date?
Customer: replied 2 years ago.

im not sure. i've had if for three months

Expert:  Randy replied 2 years ago.
Okay, thank you. Most cell providers offer 12 month free replacement warranty.
Let me know if you need help with the warranty.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
i never got a warranty
Expert:  Randy replied 2 years ago.
Okay,if you have Google Play Store, download this app to your phone. CLICK HERE
Install the App and turn the light off and on several times.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

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