I cannot access my local wireless network with my macbook pro thru my linksys router
rebooting both computer and linksys router
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
Do you receive an error message? and if so what is the error message please?
No. It says unable to join airport network
ok, we need to hard reset the Linksys
This will wipe the settings, but we can recreate the together
first, are you connected via cable to the Linksys?
ok, on the back of the linksys is a small reset button
can you push this in for 20 seconds
youll lose internet for about 5 minutes, but it will come back
please tell me when you have done this please
will I get you back even after we lose internet?
yes, just leave this page open
and add it to your bookmarks in case
ok, i will add it to bookmarks and i will reset
i reset, should i follow commands on my macbook?
go to http://192.168.1.1
do you wsee a login screen?
to join linksys?
no, just go to that address please
i get to a window that asks for a password XXX the wireless security
ok, enter admin as the password
then log in
tell me when you do please
next question is do I use DHCP or PPPoE?
ok. It says to restart the device. Then to click continue on my screen
should i unplug and plug in the router?
now it says network diagnostics cannot fix the current networking problems.
It says to check with internet service provider make sure using the correct network settings
how are you getting internet at the moment?
thru cable to my desktop
ok, what is giving the above error you mentioned?
the screen on the macbook
ok, can you connect to the wireless again please
on the macbook
that is the problem. no I cannot connect to the wireless with my macbook
yes, but after the reset it should now work
did you make a new wireless network on the Linksys after reseting it?
ok let me try
It looks like it worked. Is there something to this reset - what caused it, how to keep it from occuring again?
the linksys gets corrupted sometimes
rare but it happens
if you get the problem again, do the reset we did please
let me know if you require anymore information
and please remember to click Accept
15 years consulting in the IT industry with Networking