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On april 25, 2012, I purchased cat5 cable for data transfer

 
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  • Answered by:Jason
  • Network Technician
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Customer Question

On april 25, 2012, I purchased cat5 cable for data transfer from host xp to target xp. It failed. On 4/30/12, I installed Zinstall. It failed too. I was told the failure resulted from not uninstalling anti-virus, and windows firewall suite. Uninstalling the items did not fix the problem. Finally, I did a network diagnostic check and found the following results:
On the old computer the network adaptor (0000008) broadcom net extreme 57xx gigabit controller failed, and dns server search order controller failed. On the target computer following failures were noted: (00000008) broadcom net xtreme 57xx gigabit controller failed, and (00000010) qwest 11n wireless usb adaptor failed, the dns server search order controller also failed. I need to do something to eradicate the mess. Please help.

 

Optional Information:
Computer OS: Windows XP
Browser: IE

Already Tried:
tried to disable the broadcam and the adaptor. Disabling the Com 1 port. Reading various articles on cat5. placed the direct cable from my old computer into the new computer. Tried to place my router internet cable into the new computer. tried to place the cat5 into host and target again- was asked to name a port- didn't now what to do, so I used com 1.

Submitted: 341 days and 20 hours ago.
Category: Networking
Value: $30
Status: CLOSED

Accepted Answer

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Expert:  Jason replied 341 days and 20 hours ago.


XXXXX XXXXX :

Greetings,

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.


Are you wishing to copy files using that Cat5 cable? If so, what are you plugging the Cat5 cable into on both ends?


Customer :

No, not anymore, I want to use the Zinstall software so that I can also transfer data from my hardrive. First, I need to clean up the failures.

XXXXX XXXXX :

Thank you for the update.

XXXXX XXXXX :

What is the brand and model name of the router / modem that you are plugging your computers into?

Customer :

cisco linksys

XXXXX XXXXX :

Thank you.

Customer :

cisco linksys wireless n Broadband Router

XXXXX XXXXX :

Can both of the computers access the Internet as of right now?

Customer :

yes

XXXXX XXXXX :



Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?


Customer :

yes

XXXXX XXXXX :

Thank you.

XXXXX XXXXX :

I will have that remote link posted here in approximately 15 minutes.

XXXXX XXXXX :



Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=b4d0b865-6ca0-4516-8897-40e8fc9c717c&SUPPORT=NET


Expert TypeNetwork Technician
Category: Networking
Pos. Feedback: 96.5 %
Accepts: 1720
Answered: 5/3/2012

Experience: Years of experience and education.

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Expert:  Jason replied 341 days and 19 hours ago.

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Expert:  Jason replied 341 days and 19 hours ago.


Please, let me know when you are ready to continue.

Thank you.

XXXXX XXXXX41032.4749642014

Customer replied 341 days and 11 hours ago.

Hello Jason,

Sorry for the delay in getting back to you. The delay in responding to your various request happened because I was experiencing difficulties with the 2nd computer. The 2nd computer is now up and running, and I would like to continue. Is there a way that we can go directly to the 2nd computer? I forgot to inform you that the Qwest adaptor and the gateway internet connection are linked? The gateway internet will not let me disable it- it says, "it's not possible to disconnect at this timie. The connection is currently busy with the connect or disconnect option." So, can we get started again?

Picture
Expert:  Jason replied 341 days and 11 hours ago.


May I remote in once more?

Customer replied 341 days and 11 hours ago.

yes, let's give it try

Picture
Expert:  Jason replied 341 days and 11 hours ago.



Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=1bd72c62-cfd9-47d4-a903-af3826aa1704&SUPPORT=NET


 
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