My netgear wireless has worked perfectly for a couple of years...now my iPad3 will not communicate at high speed. When I go to the apple store to complain, it works fine, but at home it is SLOW
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Can you disconnect the netgear from the power
wait 2 minutes
wait 2 minutes and connect the iPad
test and let me know please if you still have the problem
I did that already...nada
which model is the netgear?
Its an N router...not sure of model
ok, go to
do you see a login screen?
No, says cannot display page
Nope...what are we doing here?
we are trying to access the netgear
via the default ip address
click start, type in CMD and press enter
in the black window, type in
tell me the gateway address please
no gateway...lotta other stuff
it will be there
it is under Subnet
actually, are you 100%?
as that is a very wierd address
ok, this can also be the problem
can you go to
do you see the login screen?
yes, have login
ok, use admin as user and password XX password
tell me if you log in
it is asking for autosave login
no, not needed
went back to login screen
try again please
the auto save might have caused a problem
client has not supplied correct auth
ok, someone changed this from the defauly
autosave not turned on...should it be?
do you know what this is changed to?
no, dont need autosave
'puter was at geek squad for major fix about 2 months ago
its not on the computer, but router
who set the router up?
I did it a couple of years ago
ok, then do you remember the user and password XXX set?
By the way, I'm having the same iPad3 probs on all routers save the one @ apple store
ok, I want to change the wireless channel
but we need the username and password XXX set
password, yeah...user name, no
use admin as user name
ok...then my usual password?
yes, try that
we did that already
admin, then my usual password...comes up with an autosave screen
Show all existing passcards?
we need to get access
else we have to reset the router which will wipe away your entire configuration
Uh Oh...there are numerous listings
adp thru Zappos
sorry, but we need your username and password XX reset the router?
we cant move forward until we get one or the other
there is a query for "New" and create im...what do I do w/that?
sorry where are you?
where do you see New?
AutoSave Login RoboForm box popped up
ignore that, as I said, say no to this
we need to get your password XXX username for the netgear
did you write this down anywhere?
Password XX XXX I have
ok, can we reset the netgear?
means you need to rebuild your wireless network
hold the reset button on the back for 10 seconds
then release and wait for it to reset
let me know when you have
I'll loose you...
we're using the router to have this chat
yes, just leave this page open or bookmark it please
then it will reconnect when you are online
ok, did the re-set
did you lose internet? as I didnt see you lose it here
to check, does your iPad still connect to the wireless?
no...it is asking if I want to connect to an un-named netgear
trying to connect, but not hooking up
whats the message it gives?
OK, I chose netgear and it hooks up
ok, can you test please if it has the same problem
it shows a connection speed about twice as fast as before...
thought so :)
but test around a few sites
@ apple store it runs at 7,755 kbps, here it only shows 499
whats your bandwidth for internet
it was 283 before
Apple store has very fast internet lines
faster then home users
what's wrong?...all my other devices run fast
how fast do the other devices run?
I'm on cable modem thru comcast
On my smartphone and my wife's tablet stuff pops right up
How do I put security back on my netgear?
wifes tablet is also an iPad3?
ill tell you, but first lets finish this test
no, a HTC
ok, it can be that the netgear you have is not 100% compatable with the iPad
do you get faster speeds anywhere else but the apple store (as they use the airport which is made for the iPad)
Now I'm back to 282 kbps
My work modems (3 different ones) all run super-slow...and older iPads work fine
ok, then its the newer iPad
and the routers
it doesnt work well with them, it does though with the apple air port as its a apple product
this is going to be the problem
Jeeez...apple claims to know nothing about this
haha, they dont
they only care about apple products
HTC (Android) is much better
works with anything
iPad 1's and 2's work fine on our work routers
but you arnt going to get better speeds unless you get an Airport
yes, but the iPad3 has changes to its wifi
this will be the issue, most likely a bug in the iPad firmware
they onyl really test at apple for apple products
and they will never confirm this as the problem
you either replace the iPad with an Android (htc) or you get an airport
these are the only options you have
the problem here is not the router
as we reset it
Mercedes-Benz only supports apple...I use it as a work tool, I sel cars and Benz is converting everything to iPad
no more brochures
no more paper at all
ok... that is risky
putting eggs in one basket in a way
well, risky or not I gotta live with it
so, how do I fix my router...I gotta go back to apple and bitch
you see a login screen?
ok, admin password XX passwor
do you log in?
yes...it is doing some checks
now it says "no internet connection" and directs me to an update page
you should see on the left wireless settings
do you see this?
and there you can set the security again
ok...it is asking about mode...fastest?
what security to use?
if you have it there
what to name?
anything I want?
the SSID (Network name) can be anything
its the wireless network name you will see
choose any password?
when I say "apply" it just comes up same screen
check the ipad and connect to the new network
now what? I still only know password
? sorry I dont understand
you set the network password
so connect to the new network you just made on the ipad please
ok it hoos up with correct name
oh, the user name
any speed change?
username for netgear is admin
do I need to change that?
no, as no one can access it without getting into your house, and connecting to the router
and this way you cant forget it
say, when I try to check for updates it says no internet connection available
there are probably no updates anymore for it as its so old
this would be the default message
as the iPad has internet right?
ok, then there are no updates, thats why you get the message
is the iPad faster?
my smartphone (samsung 4g II touch) hooks up as well
ok, its incompatibility with the iPad
This is the issue
the router is set up optinally
iPad shows in the 500kbps range...'bout 200 faster. NOT 7,000 range like @ apple store
its the ipad+netgear
this is the problem
your stuck here
you either need to swap the netgear for an airport, the ipad for a android, or wait and hope the ipad gets an update that fixes this
I'm going back to apple. Thanx
let me know if I can be of further Assistance
and please remember to Click Accept
15 years consulting in the IT industry with Networking