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Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 2265
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I am connected to a wireless network but it says unidentified

Customer Question

I am connected to a wireless network but it says unidentified network and limited connectivity help me please
Submitted: 4 years ago.
Category: Networking
Expert:  Byron replied 4 years ago.

dukey01 :

Hi. My name is Byron and I'm happy to assist. Is this unidentified wireless network your wireless network?

JACUSTOMER-3rzn9xyg- : Yes
dukey01 :

Are you using a router connected to a cable or DSL modem?

JACUSTOMER-3rzn9xyg- : Router
JACUSTOMER-3rzn9xyg- : And i have another computer and 2 ipads connected perfectly
dukey01 :

Are all three of these connected wirelessly?

JACUSTOMER-3rzn9xyg- : Yes
dukey01 :

Do you know the name of the wireless network they are connected to?

JACUSTOMER-3rzn9xyg- : And in my computer the signal strength is escellent
JACUSTOMER-3rzn9xyg- : Yes , mine
JACUSTOMER-3rzn9xyg- : It says : Wireless Network Connection (jetcat)
JACUSTOMER-3rzn9xyg- : Jetcat is the name of the wireless conn
dukey01 :

On your PC does the jetcat network show up in the list of available wireless networks?

JACUSTOMER-3rzn9xyg- : Yes
dukey01 :

Besides the unidentified network and the jetcat network, do other wireless networks appear on the list?

JACUSTOMER-3rzn9xyg- : There is another secure network
dukey01 :

Right click on the unidentified network and select Disconnect.

JACUSTOMER-3rzn9xyg- : There is my pc a line witha yellow triangle the unidentified network another line with a red X and then the internet
JACUSTOMER-3rzn9xyg- : Ok ill do it now
JACUSTOMER-3rzn9xyg- : Done
dukey01 :

Now, right click on the jetcat network and click Connect.

JACUSTOMER-3rzn9xyg- : Now there is just a line between my pc and the internet with a red X
JACUSTOMER-3rzn9xyg- : I have done this a thousand times , it says connecting to the network is taking longer than usual
JACUSTOMER-3rzn9xyg- : And now it says
JACUSTOMER-3rzn9xyg- : Connection unsuccessful
JACUSTOMER-3rzn9xyg- : This computer is connected to jetcat but does not have access to the internet
dukey01 :

Ok. Go ahead and close out of that window.

JACUSTOMER-3rzn9xyg- : Done
dukey01 :

In Vista, go to Start/Run and type in ncpa.cpl and hit Enter

dukey01 :

You should see a wireless network connection and a local area connection.

dukey01 :

Does the wireless connection have a red x or any other indication that something is wrong?

JACUSTOMER-3rzn9xyg- : In says
JACUSTOMER-3rzn9xyg- : No
JACUSTOMER-3rzn9xyg- : It has green bars , the red x is in local area connection
dukey01 :

Ok. Thats normal

dukey01 :

Is there a wireless icon in your system tray (area just to the left of the clock, lower right of screen)?

JACUSTOMER-3rzn9xyg- : Yes it says
JACUSTOMER-3rzn9xyg- : Unidentified network (jetcat)
JACUSTOMER-3rzn9xyg- : Acces:limited connectivity and green bars
JACUSTOMER-3rzn9xyg- : Ohh and on top of that currently connected to
dukey01 :

This PC/laptop, is this a machine that has always been connecting to your router and just started acting up or is this the first time you have tried to connect with this PC?

JACUSTOMER-3rzn9xyg- : It connected fine before it just started acting up a few days ago, and just today i started trying to fix it
JACUSTOMER-3rzn9xyg- : With no luck i tried everything on you tube and more
dukey01 :

Was it doing the same thing before YouTube that it is doing now?

JACUSTOMER-3rzn9xyg- : I just dont understand that limited connectivity thing is driving me insane
JACUSTOMER-3rzn9xyg- : Yes nothing that youtube suggested worked
dukey01 :

When you open Firefox, on the page that displays, what does it tell you?

JACUSTOMER-3rzn9xyg- : Address not found
dukey01 :

Did you go into Control Panel and then Device Manager?

JACUSTOMER-3rzn9xyg- : And in intnet explorer is says internet explorer cannot display the webpage
JACUSTOMER-3rzn9xyg- : Yes a couple of times and tried several options, what do you want me to do there?
dukey01 :

Using Internet Explorer, go to Tools/Internet Options/Connection/Lan Settings. In the window that opens, the only thing that should be selected is Automatically Detect Settings. Nothing else.

JACUSTOMER-3rzn9xyg- : Nothing was checked up
JACUSTOMER-3rzn9xyg- : I just checked it
dukey01 :

Close and reopen Internet Explorer and let me know what happens.

JACUSTOMER-3rzn9xyg- : The same as before
dukey01 :

Ok. Go back to your Wireless connection using Start/Run and typing ncpa.cpl

dukey01 :

This time right click on the connection and select Status

dukey01 :

Let me know what it says for IPv4 Connectivity.

JACUSTOMER-3rzn9xyg- : Limited
JACUSTOMER-3rzn9xyg- : Both 4 and 6
dukey01 :

Right click on the connection again and select Properties

JACUSTOMER-3rzn9xyg- : Ok
dukey01 :

Select Internet Protocol Version 4 and below that select Properties

dukey01 :

What do you see there?

JACUSTOMER-3rzn9xyg- : Obtaing ip address automatically is checked and obtain dns server adress automatically is checked also
dukey01 :

OK. Go ahead and close out of that

dukey01 :

and open up Control Panel and then open System and then select Device Manager from the upper left of the screen.

JACUSTOMER-3rzn9xyg- : Done
dukey01 :

You should see a listing for Network Adapters with a plus sign next to it. click the + sign to expand the listing

dukey01 :

Do you see your wireless adapter listed?

JACUSTOMER-3rzn9xyg- : Yes atheros ar5007egwireless network adapter. And . Realtek familiy etehrnet
JACUSTOMER-3rzn9xyg- : One of the alternatives i tried was uninstalling the atheros
dukey01 :

Right click on the wireless adapter and select Properties. What does it say for Status?

JACUSTOMER-3rzn9xyg- : The device is working properly
JACUSTOMER-3rzn9xyg- : :(
dukey01 :

Is this a laptop?

JACUSTOMER-3rzn9xyg- : Yes
dukey01 :

Right click on the wireless adapter again and uninstall it.

JACUSTOMER-3rzn9xyg- : I did that alady
JACUSTOMER-3rzn9xyg- : Already do you want me to do it again?
dukey01 :

No

dukey01 :

Have you restarted the machine?

JACUSTOMER-3rzn9xyg- : Yep several times do you want me to do it again?
dukey01 :

Does the laptop have a physical switch on it to turn the wireless on and off?

JACUSTOMER-3rzn9xyg- : I dont know
JACUSTOMER-3rzn9xyg- : I dont think so
dukey01 :

What make and model laptop is it?

JACUSTOMER-3rzn9xyg- : Toshiba satellite , my husband said that it is function f8
dukey01 :

Turn the wireless off.

JACUSTOMER-3rzn9xyg- : Ok done
dukey01 :

Your wireless icon by the clock should now have a red X in it.

JACUSTOMER-3rzn9xyg- : Yes
dukey01 :

Now, restart the laptop.

JACUSTOMER-3rzn9xyg- : Ok
dukey01 :

Let me know when it's all the way up

JACUSTOMER-3rzn9xyg- : Ok
JACUSTOMER-3rzn9xyg- : Ok is up
JACUSTOMER-3rzn9xyg- : Are you there?
dukey01 :

OK

dukey01 :

Is the wireless still off?

JACUSTOMER-3rzn9xyg- : Yes
dukey01 :

Turn it on and

dukey01 :

right click on the icon by the clock and select Connect to a Network

JACUSTOMER-3rzn9xyg- : Ok
JACUSTOMER-3rzn9xyg- : And now?
dukey01 :

What is the status of your wireless network?

dukey01 :

and can you connect to it?

JACUSTOMER-3rzn9xyg- : The same as before taking longer than usual ans limited connectivity
JACUSTOMER-3rzn9xyg- : I am losing hope
dukey01 :

How old is this laptop?

dukey01 :

and how old is your router.

JACUSTOMER-3rzn9xyg- : 1 year old
JACUSTOMER-3rzn9xyg- : Router 6 months
dukey01 :

At this point you'd want to eliminate a hardware cause for this. Can you go to Starbucks and try to connect to their network or any open network you have access to. I don't mean right now, tomorrow or something?

JACUSTOMER-3rzn9xyg- : Ok i guess
dukey01 :

Do you have a network cable available to hook the laptop directly to the router and try to connect that way?

JACUSTOMER-3rzn9xyg- : What i dont understand is why the limited conectivity
JACUSTOMER-3rzn9xyg- : My husband tried that it did nit work
dukey01 :

Was the wireless still turned on at the time? You can't use both network adapters at the same time.

dukey01 :

Turn the wifi off. Shut the laptop down. Plug it in to the router and restart it.

JACUSTOMER-3rzn9xyg- : K
dukey01 :

Is there an up to date anti-virus program on the laptop that you can scan it with?

JACUSTOMER-3rzn9xyg- : Ok
dukey01 :

I'm starting to run out of ideas. If neither the wired and wireless don't work then I'll be very concerned. Is the laptop under warranty?

JACUSTOMER-3rzn9xyg- :

im back

dukey01 :

I'm still here