Hi. My name is XXXXX XXX I'm happy to assist. Is this unidentified wireless network your wireless network?
Are you using a router connected to a cable or DSL modem?
Are all three of these connected wirelessly?
Do you know the name of the wireless network they are connected to?
On your PC does the jetcat network show up in the list of available wireless networks?
Besides the unidentified network and the jetcat network, do other wireless networks appear on the list?
Right click on the unidentified network and select Disconnect.
Now, right click on the jetcat network and click Connect.
Ok. Go ahead and close out of that window.
In Vista, go to Start/Run and type in ncpa.cpl and hit Enter
You should see a wireless network connection and a local area connection.
Does the wireless connection have a red x or any other indication that something is wrong?
Ok. Thats normal
Is there a wireless icon in your system tray (area just to the left of the clock, lower right of screen)?
This PC/laptop, is this a machine that has always been connecting to your router and just started acting up or is this the first time you have tried to connect with this PC?
Was it doing the same thing before YouTube that it is doing now?
When you open Firefox, on the page that displays, what does it tell you?
Did you go into Control Panel and then Device Manager?
Using Internet Explorer, go to Tools/Internet Options/Connection/Lan Settings. In the window that opens, the only thing that should be selected is Automatically Detect Settings. Nothing else.
Close and reopen Internet Explorer and let me know what happens.
Ok. Go back to your Wireless connection using Start/Run and typing ncpa.cpl
This time right click on the connection and select Status
Let me know what it says for IPv4 Connectivity.
Right click on the connection again and select Properties
Select Internet Protocol Version 4 and below that select Properties
What do you see there?
OK. Go ahead and close out of that
and open up Control Panel and then open System and then select Device Manager from the upper left of the screen.
You should see a listing for Network Adapters with a plus sign next to it. click the + sign to expand the listing
Do you see your wireless adapter listed?
Right click on the wireless adapter and select Properties. What does it say for Status?
Is this a laptop?
Right click on the wireless adapter again and uninstall it.
Have you restarted the machine?
Does the laptop have a physical switch on it to turn the wireless on and off?
What make and model laptop is it?
Turn the wireless off.
Your wireless icon by the clock should now have a red X in it.
Now, restart the laptop.
Let me know when it's all the way up
Is the wireless still off?
Turn it on and
right click on the icon by the clock and select Connect to a Network
What is the status of your wireless network?
and can you connect to it?
How old is this laptop?
and how old is your router.
At this point you'd want to eliminate a hardware cause for this. Can you go to Starbucks and try to connect to their network or any open network you have access to. I don't mean right now, tomorrow or something?
Do you have a network cable available to hook the laptop directly to the router and try to connect that way?
Was the wireless still turned on at the time? You can't use both network adapters at the same time.
Turn the wifi off. Shut the laptop down. Plug it in to the router and restart it.
Is there an up to date anti-virus program on the laptop that you can scan it with?
I'm starting to run out of ideas. If neither the wired and wireless don't work then I'll be very concerned. Is the laptop under warranty?
I'm still here