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dukey01
dukey01, PC Support Tech
Category: Networking
Satisfied Customers: 716
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I am connected to a wireless network but it says unidentified

Customer Question

I am connected to a wireless network but it says unidentified network and limited connectivity help me please
Submitted: 2 years ago.
Category: Networking
Expert:  dukey01 replied 2 years ago.

dukey01 :

Hi. My name is Byron and I'm happy to assist. Is this unidentified wireless network your wireless network?

Customer : Yes
dukey01 :

Are you using a router connected to a cable or DSL modem?

Customer : Router
Customer : And i have another computer and 2 ipads connected perfectly
dukey01 :

Are all three of these connected wirelessly?

Customer : Yes
dukey01 :

Do you know the name of the wireless network they are connected to?

Customer : And in my computer the signal strength is escellent
Customer : Yes , mine
Customer : It says : Wireless Network Connection (jetcat)
Customer : Jetcat is the name of the wireless conn
dukey01 :

On your PC does the jetcat network show up in the list of available wireless networks?

Customer : Yes
dukey01 :

Besides the unidentified network and the jetcat network, do other wireless networks appear on the list?

Customer : There is another secure network
dukey01 :

Right click on the unidentified network and select Disconnect.

Customer : There is my pc a line witha yellow triangle the unidentified network another line with a red X and then the internet
Customer : Ok ill do it now
Customer : Done
dukey01 :

Now, right click on the jetcat network and click Connect.

Customer : Now there is just a line between my pc and the internet with a red X
Customer : I have done this a thousand times , it says connecting to the network is taking longer than usual
Customer : And now it says
Customer : Connection unsuccessful
Customer : This computer is connected to jetcat but does not have access to the internet
dukey01 :

Ok. Go ahead and close out of that window.

Customer : Done
dukey01 :

In Vista, go to Start/Run and type in ncpa.cpl and hit Enter

dukey01 :

You should see a wireless network connection and a local area connection.

dukey01 :

Does the wireless connection have a red x or any other indication that something is wrong?

Customer : In says
Customer : No
Customer : It has green bars , the red x is in local area connection
dukey01 :

Ok. Thats normal

dukey01 :

Is there a wireless icon in your system tray (area just to the left of the clock, lower right of screen)?

Customer : Yes it says
Customer : Unidentified network (jetcat)
Customer : Acces:limited connectivity and green bars
Customer : Ohh and on top of that currently connected to
dukey01 :

This PC/laptop, is this a machine that has always been connecting to your router and just started acting up or is this the first time you have tried to connect with this PC?

Customer : It connected fine before it just started acting up a few days ago, and just today i started trying to fix it
Customer : With no luck i tried everything on you tube and more
dukey01 :

Was it doing the same thing before YouTube that it is doing now?

Customer : I just dont understand that limited connectivity thing is driving me insane
Customer : Yes nothing that youtube suggested worked
dukey01 :

When you open Firefox, on the page that displays, what does it tell you?

Customer : Address not found
dukey01 :

Did you go into Control Panel and then Device Manager?

Customer : And in intnet explorer is says internet explorer cannot display the webpage
Customer : Yes a couple of times and tried several options, what do you want me to do there?
dukey01 :

Using Internet Explorer, go to Tools/Internet Options/Connection/Lan Settings. In the window that opens, the only thing that should be selected is Automatically Detect Settings. Nothing else.

Customer : Nothing was checked up
Customer : I just checked it
dukey01 :

Close and reopen Internet Explorer and let me know what happens.

Customer : The same as before
dukey01 :

Ok. Go back to your Wireless connection using Start/Run and typing ncpa.cpl

dukey01 :

This time right click on the connection and select Status

dukey01 :

Let me know what it says for IPv4 Connectivity.

Customer : Limited
Customer : Both 4 and 6
dukey01 :

Right click on the connection again and select Properties

Customer : Ok
dukey01 :

Select Internet Protocol Version 4 and below that select Properties

dukey01 :

What do you see there?

Customer : Obtaing ip address automatically is checked and obtain dns server adress automatically is checked also
dukey01 :

OK. Go ahead and close out of that

dukey01 :

and open up Control Panel and then open System and then select Device Manager from the upper left of the screen.

Customer : Done
dukey01 :

You should see a listing for Network Adapters with a plus sign next to it. click the + sign to expand the listing

dukey01 :

Do you see your wireless adapter listed?

Customer : Yes atheros ar5007egwireless network adapter. And . Realtek familiy etehrnet
Customer : One of the alternatives i tried was uninstalling the atheros
dukey01 :

Right click on the wireless adapter and select Properties. What does it say for Status?

Customer : The device is working properly
Customer : :(
dukey01 :

Is this a laptop?

Customer : Yes
dukey01 :

Right click on the wireless adapter again and uninstall it.

Customer : I did that alady
Customer : Already do you want me to do it again?
dukey01 :

No

dukey01 :

Have you restarted the machine?

Customer : Yep several times do you want me to do it again?
dukey01 :

Does the laptop have a physical switch on it to turn the wireless on and off?

Customer : I dont know
Customer : I dont think so
dukey01 :

What make and model laptop is it?

Customer : Toshiba satellite , my husband said that it is function f8
dukey01 :

Turn the wireless off.

Customer : Ok done
dukey01 :

Your wireless icon by the clock should now have a red X in it.

Customer : Yes
dukey01 :

Now, restart the laptop.

Customer : Ok
dukey01 :

Let me know when it's all the way up

Customer : Ok
Customer : Ok is up
Customer : Are you there?
dukey01 :

OK

dukey01 :

Is the wireless still off?

Customer : Yes
dukey01 :

Turn it on and

dukey01 :

right click on the icon by the clock and select Connect to a Network

Customer : Ok
Customer : And now?
dukey01 :

What is the status of your wireless network?

dukey01 :

and can you connect to it?

Customer : The same as before taking longer than usual ans limited connectivity
Customer : I am losing hope
dukey01 :

How old is this laptop?

dukey01 :

and how old is your router.

Customer : 1 year old
Customer : Router 6 months
dukey01 :

At this point you'd want to eliminate a hardware cause for this. Can you go to Starbucks and try to connect to their network or any open network you have access to. I don't mean right now, tomorrow or something?

Customer : Ok i guess
dukey01 :

Do you have a network cable available to hook the laptop directly to the router and try to connect that way?

Customer : What i dont understand is why the limited conectivity
Customer : My husband tried that it did nit work
dukey01 :

Was the wireless still turned on at the time? You can't use both network adapters at the same time.

dukey01 :

Turn the wifi off. Shut the laptop down. Plug it in to the router and restart it.

Customer : K
dukey01 :

Is there an up to date anti-virus program on the laptop that you can scan it with?

Customer : Ok
dukey01 :

I'm starting to run out of ideas. If neither the wired and wireless don't work then I'll be very concerned. Is the laptop under warranty?

Customer :

im back

dukey01 :

I'm still here

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