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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 25814
Experience:  Great troubleshooting skills with computer and network.
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My router is Arris Model TM502G P/N TM02DH1G5 I forgot the

Customer Question

My router is Arris
Model TM502G
P/N TM02DH1G5
I forgot the wireless password, help, now what?
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

The model TM502G is only an Internet modem, not wireless router:
http://www.arrisi.com/support/documentation/user_guides/_docs/TM502_User_Guide.pdf

Do you have a wireless router? Can you check for another device that connects to the Arris TM502G device?

Please reply via this web page. Thank you.
Customer: replied 2 years ago.
Yes Netgear N300 wireless router WNR2000 , Pin 87606676
Expert:  Viet - Network Tech replied 2 years ago.
Thank you for the information. Please go to the website http://www.routerlogin.net/ , or could be the website http://192.168.1.1/ or http://192.168.0.1/, and login with:
  • Username = admin
  • Password = password

Then click on the Wireless settings option to get the wireless password / security key.

Please let me know if there is still any issue. Thank you.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

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